Sparrow Reviews 255

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Since the first contact Sparrow team acted in highly professional manner. They provided me with listing to choose what I want and updated me frequently about room status from my wish list. Contact wit... See more

Rated 5 out of 5 stars

Sparrow Team from Karine, Oren and Emily have been focused, capable and efficient in ensuring that all parties were be having fulfilling arrangement. Sparrow as a platform I thought has good market r... See more

Rated 5 out of 5 stars

I didn't have much expectations at first, when a real estate agent friend share this new startup with me. But I'm thorough impress with Sparrow and their staff team's tentative support for me. th... See more

Rated 4 out of 5 stars

This last transaction went more smoothly; its a nice way to find people for the room. I've referred several others to use this platform as well. The people at Sparrow are great at making suggestions b... See more

Company replied

Company details

  1. Homestay
  2. Apartment Rental Agency
  3. Online Marketplace
  4. Real Estate Agency
  5. Real Estate Rental Agency

Written by the company

Sparrow is a purpose-driven homesharing platform and community that makes it easy, safe, and enjoyable to share space. Our vision is a world where people live better together. We're on a mission to create exceptional shared living experiences.


Contact info

4.8

Excellent

TrustScore 5 out of 5

255 reviews

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Rated 5 out of 5 stars

Excellent customer service

Sparrow especially Russel was very quick to respond to all of my inquiries, nice, and helpful throughout the process of me finding a safe and secured home while having my preference in mind. Thank you so much!

April 5, 2023
Rated 3 out of 5 stars

Professional service but a bit expensive!

Everything was decent apart from Sparrow's commission which is slightly on the higher side and have a fixed structure. They do the background check and credit check of the applicant which is very much necessary. There wasn't any promo for new users/first time users like other apps/start-ups. Although, Cason was kind and tried his best by talking to his manager and the fact that I was using their service for only 2 months they didn't do anything. They could have easily provided some sort of concession in the commission they charge for 2-3month period. Would have much appreciated. No extraordinary service experience. Still a lot of scope to improve and reach the 4 & 5 start rating.

March 2, 2023
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Reply from Sparrow

Hi Rohan,

We're sorry you feel this way. We're very clear on our fees upfront and do our best to deliver exceptional service. Our team did our very best to find you a match that met your criteria in a short period of time.

There is a lot of time and energy that goes into finding a match. If we can bring down our fees over time, we definitely will to try to continue to make it even more affordable for all.

Best of luck with your new housemate and hope to continue working together in the future.

Team Sparrow

Rated 3 out of 5 stars

Not bad

They are working hard to look for the tenants. I think the person is working on it need more experience. Maybe she/he is very busy to handle many cases.

March 2, 2023
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Rated 5 out of 5 stars

Thank you for helping me find 2…

Thank you for helping me find 2 housemates for my two spare bedrooms. Without your expert guidance, profile matching, and background checking I could never trust a stranger to live and share my house.

October 1, 2022
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Rated 5 out of 5 stars

Very good customer service… my agent…

Very good customer service… my agent was kind understanding and very polite he answered all my concerns and helped me walk through the process. If I called him and at the time he was not available he would return my call immediately!! He is a great asset to your company!!!

December 27, 2022
Rated 5 out of 5 stars

Sparrow is awesome

Sparrow is awesome, I found a room in an hour, then arranged all the necessary documents in one day, everything was so quickly, I got the replies from managers even on Christmas Day.

December 24, 2022
Rated 5 out of 5 stars

I am very pleased with the outcome this…

I am very pleased with the outcome this time I feel the match is really a fine one I don't feel anxious this time I appreciate that my situation was taken seriously and am most grateful!

December 28, 2022
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Reply from Sparrow

Thank you Linda! We're very happy to have found your match.

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Rated 5 out of 5 stars

Thank you Sparrow

At first I was hesitant for the reason that I only saw their ad on Facebook, until I saw one of their members being interviewed in CNN, I took a leap of faith and registered with them. Everyone was very accommodating and professional, I didn’t have any issues reaching them. I thought it would take months for me to have a tenant but in a matter of 2 days they found a match for me. I am thankful that I found Sparrow. Special thanks to Cason, Karine and Oren. You guys are the best!

December 22, 2022
Rated 5 out of 5 stars

Professional, Friendly Team

Professional, friendly service. The Team works closely with you to determine the best Tenant/Host match. I was very particular on my requirements and extremely pleased with the final Host selection, which met all of my requirements. My special thanks to Cason and Oren.

December 20, 2022
Rated 5 out of 5 stars

My housemate, my match!!!

My housemate, my match!!!

It was a pleasure working with Sparrow. They have done a great job in finding our housemate match.
Sparrow is very reliable and handles any concerns with expertise and professionalism.
I currently have a housemate and because it was a perfect match, we live in one roof harmoniously.
I definitely recommend Sparrow to everyone…
Thank you…

December 3, 2022
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Rated 5 out of 5 stars

Highly recommend

Oren invited me to a video meeting to walk me through all the benefits Sparrow has to offer. This gave me a chance to explain what we were looking for and immediately Oren drafted solution tailored to our needs. Excellent communication and prompt service. Will definitely use again and recommend.

November 18, 2022
Rated 5 out of 5 stars

Tentative & Hardworking & Supportive - Yes, do it.

I didn't have much expectations at first, when a real estate agent friend share this new startup with me. But I'm thorough impress with Sparrow and their staff team's tentative support for me.

they were able to found a good roommate match for me within 2 weeks, and were super responsive and helpful the whole time.

10/10 I would recommend and use their service again.

December 1, 2022

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