Spa World - Newcastle Reviews 50

Great service and full of spa knowledge.. Charlie from Spa world at Warner's Bay made buying our spa very easy from helping us decide which spa suited us best right up until after our spa was delivered.. we thoroughly recommend Spa World at Warner's Bay

We bought a spa 20 years ago from Spa world at Warners Bay. Had a fantastic run with it & now time to renew it.
A pretty good run.
Of course we go back to Spaworld & catch up with Charlie again. He guided us to the best one for our needs.
So knowledgeable. Very happy once again with our purchase.

I came into warners bay SeaWorld not knowing anything about spas and never owned one. Charlie was so good to talk to, he didn’t mind repeating himself of going over things again as I absorbed all the new information. I was undecided so he even said I could text him on his day off if I needed. I ended up coming back in and buying a different spa than originally planned, which again he was happy to go through and teach me all about it. He’s been wonderful and so responsive whenever I email.
I love you Charlie

we went to one in Warners Bay and the man there was extremely rude and unhelpful just because we didn't buy our spa from there he wouldn't give us any information on chemicals and even rolled his eyes never going back there oml

Recently purchased a vortex spa and pergola from Warners Bay. Charlie was excellent to deal with and very helpful. We love our spa. Thanks spa world.

We visited Spa World Newcastle after a recommendation by our neighbour, and couldn’t be happier. Top quality spa, and top quality service to back it up!

Craig at Spa World Warners Bay was very knowledgeable and helpful with the purchase of our new Vortex Swim Spa. Great communication from the entire team from deposit to delivery, handover was seamless and technical technician very quick to resolve any questions. Thank you

15yrs after purchasing our first spa (Vortex Spectrum which we’ve used nearly daily and loved!) from Charlie Xuereb at Warner’s Bay, we found ourselves upgrading and Charlie has again outdone himself in providing 5 Star service with our new Vortex Nitro. He remembered us and being repeat customers he ensured that we received Platinum Service. Thanks again Charlie!

We are loving our new Vortex Avante Gemini Spa! Huge thanks to Lisa Chatto and the entire Team who have helped us bring our patio spa dream to life. The final product is amazing and the process was seamless! Thankyou Lisa and Team! Thankyou Spa World! Lenore and Dean 🙏

Absolutely outstanding customer service from Charlie at Spa World, Warner's Bay! If you are looking to buy a spa, do yourself a favour and call Charlie. We purchased the Vortex Neon and it is fab.

Recently have purchased a swim spa from Charlie at Warners Bay.
A great customer experience, his knowledge & expertise is first class.

Thank you for your exceptional professionalism and diligent assistance when buying our new spa.
Ms Lisa Chatto helped us all the way making this purchase as painless as possible.
The delivery and installation team was excellent

Thank you

Tibor Bors

This group knows their stuff. Professional, informed and helpful. Brenden who provided our platinum handover was fantastic. First time Spa buyer and I highly recommend them.

We ordered our Vortex Hydrozone Pro Plus spa through Charlie at Warners Bay Spa World in September 2021. He was both knowledgeable and helpful and was able to answer our many questions with ease, making the whole experience quite easy. I cannot fault his customer service. We would highly recommend you pop in and have a chat with him if you are thinking of purchasing a spa or spa pool. He knows his stuff. :)

On entering the Just Spas store in Newcastle, it was such a refreshingly calm space.
We looked at a couple of the size and shape we were interested in. Charlie introduced us to the differences in the Spas, and how they worked etc.
He informed of all the additional items, pricing, pumps, steps etc.
We were not pressured to deposit and money, or made to feel compromised. I needed my husband to see the Spa I was interested in, although Charlie was not working the next day, he offered to meet in the showroom to explain all the information again to my husband. On checking sizes, although my heart was set on the larger Spa, we agreed upon the next size down, to accommodate the Spa and heat pump and stairs.
He came to our home the same day to see for himself to check the space and ensure it would fit, cover had enough room etc.
No pressure at all, just genuine guidance and understanding.
I am feeling comfortable the next stage, Spa build, checks install etc, operation, we will recieve the same guidance. So excited to know we will be swimming and exercising very soon.
Thanks Charlie

Recently purchased a spa from Spa World Newcastle. Very happy with the professional knowledge, patience and service received from Charlie. We never felt pushed or rushed in our decision. The showroom is set up beautifully and being allowed to sit in the spa to try them out for size and fit reassured our purchase. Would highly recommend.

We recently purchased a spa from the Warner's Bay Spa World.
One of the best places we visited. Displays were amazing, so many products set up and working to show how they all operate.
Our salesman Charlie was on point.
He knew everything about their products, he was a wealth of knowledge.
He made our purchase hassle free and excellent customer service.
We absolutely love our new spa.

We could not be happier with our Vortex Xenon spa, thanks to our wonderful sales consultant Lisa C. She took the time to listen and understand our specific needs, site constraints and budget and recommended the perfect spa for us. Lisa stayed in contact with us through the whole process from selection, and preparing our home to delivery and installation day!

Our salesman, Charlie at Warner's Bay was fantastic. I found him to be honest and full of knowledge.
The after sales problems are a different matter. Our cover had a forklift prong through it and two of the lights don't work. Still waiting a fortnight later for both to be fixed/replaced. They are not very quick fixing problems.

Charlie at Warner's Bay provided good service. Fischer Swim Spa is an excellent product. Many hours of enjoyment.