Special Mall Reviews 36

TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the products received, frequently noting that items did not match the advertised descriptions. Common complaints included products not performing as expected, such as health monitors that did not function as described, and cameras that did not work or hold a charge. Reviewers also reported difficulties with customer support, with some emails bouncing back and offers of partial refunds for faulty or misrepresented products. Several people felt that product descriptions were inaccurate, particularly regarding functionality and specifications like battery life or internet requirements for devices.

What people talk about most

Product

Customers consistently note negative experiences with product quality and accuracy. Many reviewers report... See more

Based on these reviews

Rated 1 out of 5 stars

The person defrauding us is called YIN, Liping of No.190, Lianyungangganyuqushahezhenganyuqushahezhen, Zhuqiaoer Dui, Jiangsu, China, 222000 Role ACTIVE Director Date of birth Januar... See more

Rated 1 out of 5 stars

Ordered a finger blood sugar /BP monitor for 29 pounds but they supplied much cheaper finger oxygen meter which costs a few ponds. They then tried to fob me off with a 20% discount refund and for me... See more

Rated 1 out of 5 stars

I ordered to mini camera which said I would receive in 24 hours its been two weeks and still haven't received them. It's clearly a scam this should not be allowed as I ordered for my 75 year old fathe... See more

Rated 1 out of 5 stars

Avoid this company they are a scam I bought 2 cameras which they falsely advertised. I did not receive the product they advertised, I contacted support who offered a 20% discount which I rejected aski... See more



Contact info

1.4

Bad

TrustScore 1.5 out of 5

36 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Special mail com is a fraudulent site

I have just been dupped by this Special mail . Com. I was giving a malfunction product. They advertised blood sugar monitor but I was sent/received a damaged oximeter monitor. I have written messages and returned the item back but haven't heard from them

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

I bought a WiFi cam it came completely…

I bought a WiFi cam it came completely opposite to what they advertised on YouTube it's very small and it's not true that you don't need internet to operate it plus the battery last for few minutes and not as what they say on their advert.its absolute scam waste of money
I bought once and after a month they sent another one which I didn't order and checked my bank account to find out they've took money from my account.

March 11, 2026
Unprompted review
Rated 1 out of 5 stars

Special-Mall.com

This company keeps operation and advertising but they are a scam. I bought a health monitor to measure blood sugar levels. I paid 28 pounds. The monitor does not measure blood sugar. I returned the monitor and have had no response from the company. The bank I used have also not been able to get my money back. People should be aware of this scam. So no stars

December 15, 2025
Unprompted review
Rated 1 out of 5 stars

Scum - So disappointed

So disappointed. I ordered a small camera. It took over three weeks to arrive. And when it arrived it was completely different from what was advertised. Don’t bother. This is a scum web. The cameras don’t work as mentioned. They don’t look the same as in the adverts. They don’t have a lasting battery as advertised. I used on camera and it lost battery. Charged it for a hour but it never hold the charge. Light comes on and goes off. It show on the phone it’s offline. I guess because it has no charge. They need WiFi they don’t have their own WiFi as advertised. These people put out scum advertisements. You have been warned. Don’t waste your money.

February 21, 2026
Unprompted review
Rated 1 out of 5 stars

It would be zero stars if I could

It would be zero stars if I could. I reviewed my mobile WiFi modem but it doesn’t work at all!
I have tried numerous times to contact the seller by email ( the only option for contact) but all emails have been ‘undeliverable’.
DO NOT USE!!

February 20, 2026
Unprompted review
Rated 1 out of 5 stars

False claims on YouTube advertising

First red flag,they are advertising on YouTube a security camera by implying its handy for upskirting women. Second red flag they have 100% one star reviews on trust pilot every one calling the company a complete scam. Third red flag Chinese company.

February 17, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Purchased home pulse oximeter, received in early Feb, product wasnt working wasn't giving readings, contact company support email, person responded, wanted order #, gave them order #, email bounced back, found another support email for them, they responded only 20% refund, even though there ad says full refund and 10 times the refund amount, total bull shit. These people are not honest and will not give you a full refund even when you are entitled to it. Don't waste your money with this company.

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

health monitor

bought a health monitor from them when it arrived put batteries in does not power on sent a lot of emails to their support and gets sent back says email is full looks like they are a scam

February 1, 2026
Unprompted review
Rated 1 out of 5 stars

I bought a camera not working at all

I bought a camera not working at all
I have asked for a refund going round the twist it's a scam don't use this company there using tik tok for scam and tik tok is for crooks only don't use any adverts on tik tok

February 8, 2026
Unprompted review
Rated 1 out of 5 stars

This company can't improve it's total…

This company can't improve it's total crap one big scam I bought the WiFi hd camera it is not fit for purpose and all I get when I email them is can't accept as email box is full I submitted a complaint via there internal mail and still nothing I am going to report them to my bank for fraud they are (scamming bastard's).

January 29, 2026
Unprompted review
Rated 1 out of 5 stars

Purchased WiFi cam that was advertised…

Purchased WiFi cam that was advertised on u tube when received cam it was nothing like the advertised version now feel totally conned so anyone else thinking of buying this cam don’t it is total cheap shit.and you only got 1star so I could post.

January 22, 2026
Unprompted review
Rated 1 out of 5 stars

Special.mail.com

I recieved a wifi router from these people promising hi speeds ans 3000Gb a month.
In reality. It was not fast and had a very small data allowance and charged for more.
I see someone has reported them to Trading standards. Be interested to know how that went.
Trading standards cost us £10's of millions a year. The last time i contacted them. They were offhand. Did not want to know and told me to contact citizens advice. Not sure what they do. Certainly not what they claim on their website

January 27, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look