Wide selection of products and reasonable prices. We had a small delay in receiving our order when Royal Mail lost our parcel en route - not Specialist Craft's fault, but they helped to resolve the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really quick and excellent customer service. A paint colour arrived that wasn’t quite what I was expecting and they were so helpful and sent another colour free of charge via next day delivery so I ca... See more
Company replied
My initial order was lost by the courier (no fault of Specialist Crafts). Replacement orders were rapidly organised and I was updated by email of their progress. Everyone I spoke to in customer servic... See more
Company replied
I was given the Artist range oil painting brushes by a colleague and I was impressed by their quality and the stability of the paint on the brush. They feel very controlled and smooth when painting, a... See more
Company replied
Company details
Written by the company
We are a leading supplier of Art, Design and Technology resources to educational establishments, students and artists worldwide. Our extensive range includes over 28,000 products, including our own brand, offering high-quality art materials at sensible prices. Our in-house experts continuously try, test, and develop the range, staying ahead of the trends to ensure you have access to the latest products and techniques. Here at Specialist Crafts, we have over 100 years of experience supplying the highest-quality materials at excellent value for money and providing exceptional customer service from our distribution centres in the UK, Ireland, and Dubai.
Contact info
Hamilton House, Mountain Road, LE4 9HQ, Leicester, United Kingdom
- 0116 269 7711
- orders@specialistcrafts.co.uk
- specialistcrafts.co.uk
4.8
Excellent
85 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Specialist Crafts
Thank you for the kind words Jane
Great customer service and wide range…
Great customer service and wide range of products. Had a problem with last order and they were very quick to respond with a helpful solution.
June 4, 2026
Reply from Specialist Crafts
Thank you for your kind review. We are happy that the issue with your order was resolved quickly and helpfully!
Good value and quality
Good value and quality, decent service. Delivery was fairly prompt. I’ll be back to buy more art supplies. Thank you
June 5, 2026
Reply from Specialist Crafts
Thank you for your review Lisa!
Reply from Specialist Crafts
Thank you for your review Lynne. We are pleased you are happy with our products and service!
Reply from Specialist Crafts
Thank you for your kind review!
Reply from Specialist Crafts
Thank you for the review.
We are pleased you found our delivery quick
Reply from Specialist Crafts
Thank you for the kind review
Great Products and service
I purchased come craft items from Specialist Crafts for an upcoming event. The products are well made, exactly as described and good value for money. Purchase and delivery were quick and easy.
June 1, 2026
Reply from Specialist Crafts
Thank you for your review Sandra.
We are pleased you found our products good quality and that delivery was seamless
Reply from Specialist Crafts
Thank you for your review Beverly. We are pleased that we have provided speedy service.
My go to supplier
Fantastic range of products, all high quality and competitive prices. I was able to get everything I needed and delivery was quick. My go to supplier!
June 1, 2026
Reply from Specialist Crafts
Thank you for the kind review Emma.
We are so happy to hear we are your go to supplier!
Just what I needed and they delivered…
Just what I needed and they delivered to Northern Ireland which is always a plus!!
May 29, 2026
Reply from Specialist Crafts
Thank you for your review Mr Bailie! We are pleased we were able to deliver what you needed.
Ease of ordering and quality products…
Ease of ordering and quality products matching the efficient delivery and great packaging. Have used this business before and will continue to do so.
May 29, 2026
Reply from Specialist Crafts
Thank you for your kind review Shereen.
Great all round service
Great all round service - product as described - SCs have a great range of materials for my projects so will return in the future - many thanks.
May 27, 2026
Reply from Specialist Crafts
Thank you for the kind words.
We are pleased you had a good experience and that you found we have a great range of products
Good set of pencils
Good set of pencils, pastel so I worried about them breaking in transit. But seem to be ok.. so far. Cheapest I could find online.
May 26, 2026
Reply from Specialist Crafts
Thank you for your kind review Kelly. We hope you enjoy using your pencils.
Dylon Washing machine dye important for my work
Everything well packed and delivery was only a few days after ordering.
Thanks very much.
May 26, 2026
Reply from Specialist Crafts
Thank you for your review Velma! We are pleased that delivery was quick and your order well-packed.
Reply from Specialist Crafts
Thank you for your kind review Michael. We appreciate your comments regarding our prices and delivery.
Really quick and excellent customer service
Really quick and excellent customer service. A paint colour arrived that wasn’t quite what I was expecting and they were so helpful and sent another colour free of charge via next day delivery so I can mix and get it just right. Very friendly team!
May 18, 2026
Unprompted review
Reply from Specialist Crafts
Thank you for your kind review Rose.
We are pleased you found our customer service helpful as we always aim to do the best for our customers. Happy painting
Reply from Specialist Crafts
Thank you Annalisa. We aim to please
Gele print plates
We got exactly what we wanted and love our purchase.
It was not in stock immediately but we wete given notice and it arrived on time.
May 6, 2026
Reply from Specialist Crafts
Thank you for the kind review.
We are glad the Gel plates arrived as advised
Very happy
The item I purchased for my studio was excellent value for money. I am grateful to have found it. Used for the first time today and I am happy. It will make my practice much easier. Thank you so much.
May 6, 2026
Reply from Specialist Crafts
Thank you for taking the time to leave a review.
We are pleased you can put the slab roller to good use and find it good value
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.