Specialty Answering Service Reviews 

I’ve been with this company for five years, and they consistently go over and beyond for both me and my clients. They’re reliable, professional, and truly care about the people they support. For example, I once had a client who couldn’t reach me and became very upset after calling multiple times. The answering service immediately sent me a personal email to make sure I was aware of the situation — that kind of attentiveness means everything in my line of work.

They’re incredibly consistent, always on top of things, and every quarter they conduct a review to provide feedback and ensure quality. Their team is proactive, responsive, and dependable. Honestly, they’re the best company ever — I wouldn’t know what to do without them!

Mollie N. reached out to me and helped me!!

Knowledge customer service reps. Whenever I need to tweak our system, they make changes quickly and efficiently.

I appreciate when I give feedback its put into place immediately. Thanks!

They are always very helpful and expedient with any requests.

SAS personnel were always courteous with our clients and our staff. They were quick in notiying us of any calls, messages, etc.. We gladly reccomend them.

Our apartment rental company has been a client of Specialty Answering Service for about 8 years and we are very happy with their customer service team. They are very responsive whenever we need to make changes to our information, literally taking care of updates in minutes. They provide reliable answering service to our tenants outside of our office hours, and have handled all calls perfectly since we started working with them. We also find their pricing reasonable and fair. I can highly recommend Specialty Answering Service!

I’m having a great experience so far with SAS answering service. Im happy the way my business script is being utilized currently. The last call was done by Brittany and she did phenomenal. I was very happy with the way the call was conducted. She used the proper greeting, listened to the customers questions and then instructed the customer to please wait while she scan the script for the answer to the customers question. When she found the answer she executed the proper answer. I was impressed and happy.
Looking forward to listening to more calls that are executed in similar fashion.

Always friendly and helpful, love to work with this team

Courtney and Shelia at the service email are always very responsive and helpful whenever I reach out.

Easy to work with, friendly, helpful, and proactive.

The staff are exceptionally professional and provide excellent customer service. Especially when we were developing new scripts for our call center. I would highly recommend them to anyone needing an answering service.

Jessi answered my email and resolved my issue on a Saturday even though it was out of business hours.

Outstanding service for our property management company

Excellent customer service. Readily available to answer any questions we may have or to address any problems.

SAS did a great job bringing up some findings in our analytics and recommending a solution! I really appreciate their attention to detail and dedication to customer service!

With the help of the Specialty Answering Service my business has developed from a small voice over a phone line into an agency with multiple phone operators. SAS” operators handle my calls with ease as they give potential clients the impression my business is a corporate entity. Operators of SAS speak to my callers with clear distinctive voices, patch calls through that would have ordinarily hung up if I had answered the calls. SAS adds dept. reception of structuring to my business.

SAS is a team of professionals who screen my calls, separate the ones who want to waste my time and patch through only the ones of importance. Most important, the operators give a sense of belonging to who they are representing. They are more than just an answering service to me. They are a part of my office structure and outsiders would never know it the difference.