Specs at Home Reviews 

448
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the affordable prices, noting that they saved significantly on designer frames compared to traditional high street opticians. People also love the impressively fast delivery and exceptional product quality, often mentioning that replacement parts fit their damaged glasses perfectly. Though some customers experienced minor shipping delays or occasional stock availability questions, they still appreciated the attentive communication and support received. Consumers consistently recommend the business for its wonderful at-home service, knowledgeable staff, comprehensive guidance during lens selection, and smooth online ordering process. Many buyers state they would happily purchase from them again in the future whenever optical needs arise.

What people talk about most

Product

Clients share positive opinions on product, highlighting the high quality and great value of the frames.... See more

Service

Reviewers mention positive feedback about service, highlighting professional care and competitive pricing.... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast dispatch times and... See more

Order

People report positive experiences with order, highlighting the simple online process and fast delivery... See more

Price

Users describe positive interactions with price, highlighting that the products are affordable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a replacement frame only as I'd broken some glasses I really liked but the lenses were undamaged. Really good price compared with my usual optician and great communication. Despatch was quick... See more

Rated 5 out of 5 stars

Had a fantastic experience with Kashan at Specsathome! I was in a bit of a panic when my glasses broke unexpectedly, but Kashan managed to see me on very short notice. He quickly sorted me out with... See more

Rated 5 out of 5 stars

Reglazed my frames with specs at home. Recieved an outstanding service. Shown all options and price specifications at initial meeting.I chose a great lens, and I was then contacted with a few... See more

Rated 5 out of 5 stars

Kashan from Specs at Home was extremely helpful and efficient with all aspects of our order. We required a specific frame which had be sourced from abroad and Kashan kept us updated throughout and w... See more


Company details

  1. Optical Wholesaler

Written by the company

At SpecsatHome, we have a simple mission statement: to provide designer glasses at prices everyone can afford, while offering unparalleled customer service. That’s why you’ll find the latest styles from top designers like Ray-Ban, Jaeger and Police without the high street premium. What’s better, though, is you can take advantage of this season’s on-trend looks at affordable prices, all from the comfort of your own home. Backed by qualified opticians and offering a wide range of prescription lenses, we really are your one-stop online shop for all your eyewear needs. From sunglasses to fashionable day-to-day specs, we’ve got you covered. All this, with free UK delivery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

448 reviews

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4.9

All reviews

(448)

142 reviews in the last 12 months

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Rated 5 out of 5 stars

A trustworthy and professional company

I purchased a pair of Ray Ban sunglasses online from Specs at Home. Unfortunately the supplier had deleted the particular model from the range but Kashan who dealt with my purchase went above and beyond to help me in every way he could to find a replacement.

I found his approach both friendly, professional and helpful, even calling me to discuss my requirements.

This a genuine and trustworthy company which sadly rare in today’s world, and I thank the staff for such a professional and positive experience.

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, good communication, fast delivery. quality glasses at a third of high street opticians prices. thank you

April 25, 2025
Rated 5 out of 5 stars

Brilliant Brilliant service

Brilliant Brilliant service. Thankyou. Ordered the Frames on Wednesday evening. Decided I needed an extra pair added to the order on Thursday morning. Phoned the company - no bother at all to do this. Frames posted on Thursday evening and a photo taken of same to let me know it was on its way. Frames delivered on Friday.
Follow up text on Saturday to check that all was OK with the frames etc.
Very personal service.
One very happy customer. Hassle free from start to finish and a really quick service. Thanks so much. Would have no hesitation in using them again or recommending them to others.
Thanks again.

April 24, 2025
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Rated 5 out of 5 stars

Kashan was amazing

Kashan was amazing. Seriously. Really personal service and I will be buying all future purchases from here. Can't recommend enough.

April 25, 2025
Rated 5 out of 5 stars

I am a very satisfied customer

I am a very satisfied customer. I had prescription sunglasses made by Kashan. He answered all my queries patiently and thoroughly although all the exchanges were by phone (I live in Liverpool). He spent more time explaining the different options than the average high street optician. I also ordered some frames which were delivered in record speed. I would have no hesitation in dealing with him again.

April 8, 2025
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Rated 5 out of 5 stars

exceptional customer service-

exceptional customer service- Simply the best!! 3rd time i've now used Kashan. Nothing is too much trouble and so efficient. He ordered the glasses i was looking for from manufacturer and I had them posted from him all within a few days- Always kept me up to date with progress of order. Totally outstanding. Will certainly use again. A pleasure to deal with.
Thanks
Fiona

April 5, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service and Support

I recently purchased a spectacle frame from Specs at Home, and I couldn't be more impressed! The customer service was outstanding – incredibly responsive and supportive. My order was delivered on time before my travels, thanks to the dedicated and efficient staff. I will definitely use their services again and highly recommend them!

April 2, 2025
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Rated 5 out of 5 stars

The service I received was brilliant

The service I received was brilliant. I needed some frames for my son in a hurry and Specs at home kept me updated on my order and went above and beyond getting them to me as quickly as possible. Couldn’t fault the service.

April 1, 2025
Rated 5 out of 5 stars

Great company

Kashan was very helpful with my order. I purchased a pair of sunglasses with specific delivery and needed them as soon as possible. I was ensured that it would arrive within a certain time frame and they did. I appreciated the reassurance and communication. Thank you again for your help. Recommended this shop.

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Best service ever

Only needed replacement frames and found them on this site. Had a callback from the team to check if I needed support. Item purchased and delivered super quick. Highly recommended

March 25, 2025
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Rated 5 out of 5 stars

Great service

Great service. Unbelievable prices. My regular opticians wanted £50 for a replacement nose piece, whereas you have charged me approx £90 for a complete frame. Awesome.

March 21, 2025

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