Specs at Home Reviews 

447
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 143 reviews, reviewers overwhelmingly had a great experience with this company. People frequently highlight the exceptional support received and deeply appreciate the smooth ordering process designed for obtaining replacement frames and upgraded lenses. Buyers often emphasize that products arrive remarkably fast, are securely packaged, and provide substantial financial savings relative to traditional high street retailers. Though some customers experienced minor shipping delays or encountered occasional issues regarding product color availability, the overall feedback stays exceptionally positive. Shoppers consistently appreciate the helpful professional guidance provided throughout the entire purchase journey, ensuring that everything fits properly and meets their specific optical needs.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing immense satisfaction with the quality and fit of... See more

Service

Consumers find service to be positive, highlighting professionalism and reasonable prices. Reviewers... See more

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting fast shipping times and... See more

Order

People report positive experiences with order, highlighting easy online ordering and very fast delivery... See more

Price

Reviewers express high satisfaction and appreciation regarding the pricing, consistently highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a fantastic experience with Kashan at Specsathome! I was in a bit of a panic when my glasses broke unexpectedly, but Kashan managed to see me on very short notice. He quickly sorted me out with... See more

Rated 5 out of 5 stars

Reglazed my frames with specs at home. Recieved an outstanding service. Shown all options and price specifications at initial meeting.I chose a great lens, and I was then contacted with a few... See more

Rated 5 out of 5 stars

Kashan from Specs at Home was extremely helpful and efficient with all aspects of our order. We required a specific frame which had be sourced from abroad and Kashan kept us updated throughout and w... See more

Rated 5 out of 5 stars

Kashan did a great job with my varifocal lenses in a Defender frame. Just make sure that you give him an accurate Pupil Distance and Pupil Height with your prescription and he will do the rest. Delig... See more


Company details

  1. Optical Wholesaler

Written by the company

At SpecsatHome, we have a simple mission statement: to provide designer glasses at prices everyone can afford, while offering unparalleled customer service. That’s why you’ll find the latest styles from top designers like Ray-Ban, Jaeger and Police without the high street premium. What’s better, though, is you can take advantage of this season’s on-trend looks at affordable prices, all from the comfort of your own home. Backed by qualified opticians and offering a wide range of prescription lenses, we really are your one-stop online shop for all your eyewear needs. From sunglasses to fashionable day-to-day specs, we’ve got you covered. All this, with free UK delivery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

447 reviews

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4.9

All reviews

(447)

141 reviews in the last 12 months

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Rated 5 out of 5 stars

Specs at home were great

Specs at home were great. I called to see of they could check my order and the guy called me straight back. He was very helpful and sorted my order out. I ordered on the Monday and arrived on Wednesday. Very prompt service for frames only. Thank you

June 18, 2026
Rated 5 out of 5 stars

Mr.kembo

I recently had an excellent customer service experience when a representative went above and beyond to assist me with my issue. They listened carefully, responded promptly, and provided clear solutions to my concerns. Their friendly attitude and professionalism made the entire process smooth and stress-free. I felt valued as a customer, and their dedication left a very positive impression on me.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, attentive, quick to respond and I loved the fact that Kashan drove all the way to my home in Surrey to take my measurements. I love my glasses and I will use Kashan again!

June 8, 2026
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Rated 5 out of 5 stars

I received my prescription sunglasses…

I received my prescription sunglasses today, whilst delivery took a little longer than expected, I did receive a call from the team to discuss my lens choice, I was guided through a change in lens thickness so the glasses would be more comfortable. This meant a change in delivery date.

The frames are much better quality than I expected, solid and stylish, for the price as a spare set of prescription sunglasses I am really impressed.

June 1, 2026
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Rated 5 out of 5 stars

Phoned the company as I was trying to…

Phoned the company as I was trying to locate a certain frame that I couldn’t get elsewhere to see if they stocked it (good range of glasses generally). Very helpful and thankfully they had them. Sent within three days as promised I really like the frames so I will keep them. Didn’t order lenses so I can’t comment on that part of the service. But I was impressed that I was phoned to make sure they had arrived and that I was happy with them. The price of the frames was good as well

May 19, 2026
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Rated 5 out of 5 stars

Recent purchase

I bought a new pair of glasses from Specs at Home on Monday and it arrived today on Thursday. The delivery service was on time and arrived in good condition.

May 20, 2026
Rated 5 out of 5 stars

Outstanding service

Outstanding service. Stocked the exact frames that I needed at an excellent price and delivered within days of ordering in excellent packaging. Will use again. Many thanks.

May 13, 2026
Rated 5 out of 5 stars

Good customer service

There was an issue with the product colour availability. They tried to contact me immediately. The situation was resolved very well. The gentleman I spoke to was very helpful and polite.

May 13, 2026
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Rated 3 out of 5 stars

Ordered a stock line but item discontinued

Ordering a product then receiving a phone call 5 days after placing the order telling me they were discontinued 😟 alternative colour ordered due to timescales 😡but no discounted offered, price of product very competitive 👍Do differently ensure system stock is aligned to actual stock so positive client/ customer experience going forward👍

May 5, 2026
Rated 5 out of 5 stars

Raybans Order

Bought two pairs of Raybans. Excellent customer service throughout from Cherelle, who kept me updated on my order and delivery. Other companies should take note. Will order from here again.

April 21, 2026
Unprompted review

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