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2.4

Poor

TrustScore 2.5 out of 5

10 reviews

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2.4

All reviews

(10)

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Rated 1 out of 5 stars

Awful!!

I reiterate what everyone else has said. Transaction took weeks to post. I couldn't get ahold of anyone to cancel. Sent them several emails and never received a response. I ultimately disputed the charge with Amex. Terrible, terrible company.

August 16, 2015
Unprompted review
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Rated 1 out of 5 stars

FRAUDULENT BUSINESS

I ordered an item from them on April 13, 2015. They authorized my card and didnt take any money out until 2 weeks later. They charged me and shipped me an item that I NEVER ordered. I have called dozens of times, left several emails, and filed 3 return requests through their company website. NO ONE has responded to me at all! They took my card information and fraudulently took money from my account and refuse to respond to me! PLEASE DO NOT ORDER HERE! This is company is a fraudulent scam! Do not give them your credit card information because they will steal your money and disappear!

May 15, 2015
Unprompted review
Rated 5 out of 5 stars

excellent service and quick delivery

I have to admit I was a little hesitant purchasing from the company and I didn't see all the reviews here. My personal experience was great. The frames arrived quickly and were new. Glad I was able to save 40% off of msrp for the frames.

April 7, 2015
Unprompted review
Rated 1 out of 5 stars

HORRIBLE

I never got the glasses I ordered and no one will respond to my emails!

March 23, 2015
Unprompted review
Rated 1 out of 5 stars

Completely Unacceptable Customer service

This company should not be trusted nor should you give them your business. After attempting to return a pair of sunglasses that I received as a gift I received no response from the seller. After a month of phone calls and emails attempting to make the return/exchange someone finally responded. They were very rude and accused me of trying to cheat them. I have never felt so disrespected by a business in my life. Do yourself a favor and do not give your business to this company.

January 16, 2015
Unprompted review
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Rated 1 out of 5 stars

Non existant customer service

I ordered a pair of Oakley glasses and after nearly 3 weeks, the order status on their website still states 'pending' or 'processing' depending on where you look and I have not received my glasses. I have tried emailing, texting and phoning multiple times with only one response of "Let me check on that for you' from '[name]'. I have also left multiple messages on their Facebook page which they keep deleting.

DO NOT WASTE YOUR MONEY OR TIME ON SPECSTIME!!

August 11, 2014
Unprompted review
Rated 1 out of 5 stars

Misleading advertising and NO customer service.

I ordered a pair of glasses from SpecsTime and I was charged shipping even though the website clearly states free shipping on orders over $99.
I have called, texted and emailed multiple times over the last few weeks and I have yet to receive a response.

I would not choose to do business with SpecsTime in the future.

July 31, 2014
Unprompted review
Rated 1 out of 5 stars

Not friendly service for returns/exchanges-bent sunglasses

Sunglasses shipped were bent. Customer service says available 24 7. Not true. Goes to answering machine. Someone got back to me two days later named [name]. Says I'm responsible for all shipping, handling and restocking fees in all caps! Not my fault. Disputing charge on card.

[name] says he inspects all sunglasses, but then says they're shipped directly from oakley factory. Can't inspect if they are shipped directly. Can you? Disputing charge on credit card...won't return emails. Do not do business with this guy! No 800 numbers or anything. Very sketchy.

July 18, 2014
Unprompted review
Rated 1 out of 5 stars

very disappointed

I bought 3 sunglasses, 2 sunglasses shipped as I expected, quality is good...
However...I was placing my order on 06/04/2014 and I still waiting for my third frame to come. They said 14 days back order so I wait, and nothing came. So I contact costumer service and they got no clue which frame they didn't send me. I told them which frame I'm waiting for and again they told me to wait. So I asked them a refund...
Before you purchase anything from this site make sure they have it on stock.

July 16, 2014
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service!

I have to admit that I'm new to online shopping. However, these guys are awesome! I used their text message feature and immediately got a reply back with the answer I was looking for. Overnight shipping was indeed overnight, and my hubby is happy!

March 26, 2014
Unprompted review

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