Spectra Drive were knowledgeable and arranged pick up of my car, co-ordinated the insurance claim and hire car. Fought our corner and dealt with the headache of claiming the right market value of o... See more
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Review summary
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From day one Spectra Drive were knowledgable and arranged pick up of car, co-ordinated the insurance claim and hire car. Fought our corner and dealt with the headache of claiming the right market v... See more
From the very first phone call after being hit by a drink driver, every single member of Spectra Drive have always been polite, understanding and helpful in solving a claim that wasn’t my fault. I can... See more
My experience was great, I was contacted every step of the way. This is the first time I have ever had to have a courtesy car. The stress was taken out with delivery of a beautiful brand new car.... See more
Company details
Written by the company
Spectra Drive have many years experience providing accident management services from our Manchester based operations centre. We can offer a 24/7 nationwide range of mobility and vehicle repair solutions.
Contact info
Chapel Studio, 47 Waterloo Road, SK1 3BJ, Stockport, United Kingdom
- 0330 555 0505
- claims@spectradrive.com
- spectradrive.com
4.4
Excellent
373 reviews
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Replied to 50% of negative reviews
Typically replies within 1 week
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I was made aware of spectra drive…
I was made aware of spectra drive because of another so called Farming claims. Whilst I was led to believe this awful company was acting as the insurance company they were indeed nothing to do with the insurance. So called manager was rude aggressive on the phone and refused to tell me where my car was? I later received this information via email. I also had phone put down on me. This company isn't interested in the customer they are in it make money out of insurance companies and vulnerable people. Read engineers report they don't even physically inspect the car they make a ridiculous estimate from photos whilst your car is stuck in storage costing insurance company more money. They don't give you lije for like courtesy car either they give a high end expensive 4x4 and then charge insurance company 200+per day. DONT TRUST THEM
June 5, 2026
Unprompted review
Reply from Spectra Drive
Thank you for taking the time to leave your review.
We are sorry to read that this was your perception of our service. However, we feel it is important to clarify a number of factual inaccuracies contained within your review.
Firstly, Spectra Drive is an independent accident management and credit hire company. At no stage do we represent ourselves as an insurance company, nor do we suggest that we act on behalf of an insurer. Before we were instructed, you signed documentation that clearly explained our role and confirmed our independence.
We also dispute the suggestion that we refused to tell you where your vehicle was. We provided this information as soon as it was available, and the details were also shared with both you and your insurer.
Your comments that we are "not interested in the customer" are particularly disappointing. Supporting motorists following a non-fault accident is the very reason our business exists, and providing a professional, transparent and customer-focused service remains at the heart of everything we do.
With regard to the engineer's assessment, we regularly utilise desktop engineering to enable claims to progress quickly and avoid unnecessary delays. The resulting report is then disclosed to the at-fault insurer, who is entirely free to instruct their own independent engineer or arrange a physical inspection should they consider it necessary.
Finally, whilst we always aim to provide a like-for-like replacement vehicle, this is not always possible. Where an exact match is unavailable, customers may receive an upgraded vehicle at no additional cost to them. The applicable hire rate remains aligned to the customer's own vehicle and is assessed in accordance with established industry practice, not the replacement vehicle provided.
We appreciate that not every claim concludes to everyone's satisfaction, but we remain committed to treating every customer fairly, professionally and with respect throughout the claims process.
We wish you all the best for the future.
Reply from Spectra Drive
Thank you for your review. We're pleased to hear that you found our service quick and efficient in resolving your claim and keeping you informed throughout the process. Your feedback is greatly appreciated, and we're glad we could make the experience as smooth as possible for you.
Quick, professional, polite.
Quick, accurate and a pleasure to deal with. They dealt with my case and everything was sorted within a day for a courtesy car and under 2 weeks for my write off money to be in my bank! I would definitely recommend you to family and friends.
June 18, 2026
Reply from Spectra Drive
Thank you for your fantastic review! We're delighted to hear that you found our service quick, accurate, and a pleasure to deal with. It's great to know that we were able to arrange your courtesy car within a day and have your write-off settlement paid within two weeks.
We truly appreciate your recommendation to your family and friends. Thank you for placing your trust in us, and we're so pleased we could make the process as smooth and efficient as possible for you.
Acted quickly in a difficult situation
Acted quickly in a difficult situation. I was updated along the way and James Hovington has been very helpful, along with all the other members I have contacted. The Hire car was excellent and service delivery also.
May 5, 2026
Reply from Spectra Drive
Thank you for your wonderful review. We're delighted to hear that we were able to act quickly during a difficult situation and keep you updated throughout the process. It's especially great to know that James and the rest of the team were so helpful and supportive.
We're also pleased that you were happy with the hire car and the service provided. Your kind feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
They helped take stress out of the no…
They helped take stress out of the no fault accident we had, organised a hire can and had it within 24 hours, kept in regular contact to keep me updated on the status of the insurance claim. Everyone i spoke to at Spectra Claims we kind, calm and knowledgeable. Anytime i had a question they where more than happy to answer and put my mind at ease. Felt like they put me first instead of the insurance company.
June 16, 2026
Reply from Spectra Drive
Thank you for taking the time to leave such a detailed and positive review. We're delighted to hear that our team helped take some of the stress out of your no-fault accident and that we were able to arrange your hire car within 24 hours.
It's wonderful to know that you felt supported, kept informed, and reassured throughout the claims process. Our team always aims to provide a calm, knowledgeable, and personal service, so we're pleased that everyone you spoke with made you feel like a priority.
Thank you again for your kind words and for trusting Spectra Claims. We really appreciate your feedback.
Really helpful and straightforward…
Really helpful and straightforward advice , James was straight to the point and explained everything clearly so that I understood exactly what is happening with my claim, he has exceeded my expectations.
June 11, 2026
Reply from Spectra Drive
Thank you for your excellent review. We're delighted to hear that you found our advice helpful and straightforward. It's great to know that James explained everything clearly and helped you understand exactly what was happening with your claim.
We'll be sure to pass on your kind words to James. We're pleased that he exceeded your expectations and provided the support and guidance you needed throughout the process. Thank you for choosing Spectra Claims and for taking the time to share your experience.
Reply from Spectra Drive
Thank you for your review. We're pleased to hear that you found our service efficient and that you were happy with the vehicle provided. We appreciate your feedback and are glad we could make the process as smooth as possible for you.
Calm in a crisis
Everyone we dealt with was understanding and reassuring in what was a very distressing time for us.
Each stage of the process happened just as we were told it would.
May 13, 2026
Unprompted review
Reply from Spectra Drive
Thank you for your kind review. We're so pleased to hear that our team provided the understanding and reassurance you needed during what we appreciate was a very distressing time.
It's great to know that each stage of the process happened as explained and that you felt supported and kept informed throughout. Providing a clear, reliable, and caring service is extremely important to us, and we're grateful for your feedback.
Absolute Relief
I was not sure what was going on with my after accident progress. Liam was assisting me from the start. It was so important to speak to him again today and to discuss my fears and uncertainties. In minutes he set my mind at ease and give me advice I was so in need of. I’m so grateful.
June 10, 2026
Reply from Spectra Drive
Thank you for sharing your experience. We’re so pleased to hear that Liam was able to provide the reassurance, guidance and support you needed during what can be a worrying and uncertain time.
It’s wonderful to know that speaking with Liam helped put your mind at ease and that he was able to address your concerns with care and understanding. We’ll be sure to pass on your kind words to him.
Thank you again for taking the time to leave your feedback. We’re grateful to have been able to support you through your journey.
Reply from Spectra Drive
Thank you for the fantastic review!
Continued support and patience
I want to add to my earlier review in March...everyone I have dealt with have continued to be totally supportive, helpful and most of all, patient in what is turning out to be a somewhat drawn out claim. May I make mention again of James and Liam, adding Chenise.
May 26, 2026
Unprompted review
Reply from Spectra Drive
Thank you for taking the time to add to your previous review. We’re really pleased to hear that, despite your claim taking longer than expected, our team has continued to provide the support, patience and reassurance you needed throughout the process.
We’ll be sure to share your kind words with James, Liam and Chenise. It’s wonderful to hear that their helpful and supportive approach has made a positive difference during what can be a challenging time.
Thank you again for your continued feedback and for recognising the efforts of our team. It’s greatly appreciated.
My experience was excellent
My experience was excellent. And very quickly sorted . A big thank you to .
SS RECOVERY MANCHESTER for all the time and support given .
Chantel Brammall
May 20, 2026
Unprompted review
Reply from Spectra Drive
Thank you for the fantastic review!
Outstanding service so far
I’m only 48 hours into my claim, but the experience has already been excellent. Everything has been handled quickly, smoothly, and with great communication throughout.
My car was collected and a hire car delivered in less than 24 hours, and the assessment of my vehicle was completed within 48 hours — which is incredibly efficient.
A special mention to James, who has been fantastic from the start. He’s answered every question I’ve had, no matter how small, and has guided me through the process clearly and professionally.
So far, I couldn’t be happier with the service.
May 18, 2026
Unprompted review
Reply from Spectra Drive
Thank you for your fantastic review. We’re delighted to hear that your claim experience has been handled so quickly and smoothly, with clear communication throughout.
It’s great to know that the collection, hire car arrangements and vehicle assessment were completed efficiently, helping to make the process as straightforward as possible for you.
We’ll be sure to share your kind words with James. It’s wonderful to hear that his guidance, professionalism and willingness to answer all your questions have made such a positive difference.
Thank you again for taking the time to share your experience. We really appreciate your feedback and are pleased to have been able to support you.
Brilliant customer service and customer…
Brilliant customer service and customer support and James who I spoke to was very helpful understanding and friendly and gave me all the information that I wanted to know
May 18, 2026
Unprompted review
Reply from Spectra Drive
Thank you for your fantastic review. We’re delighted to hear that you received brilliant customer service and support throughout your experience.
We’ll be sure to pass on your kind words to James — it’s great to hear that his helpful, understanding and friendly approach made a positive difference and that he was able to provide all the information you needed.
Thank you for taking the time to share your feedback. It’s truly appreciated.
Becki was very knowledgeable and…
Becki was very knowledgeable and professional when dealing with my replacement vehicle.
May 8, 2026
Unprompted review
Reply from Spectra Drive
Thank you for your lovely review. We’re pleased to hear that Becki provided such knowledgeable and professional support while assisting you with your replacement vehicle.
We’ll be sure to share your kind feedback with Becki. Thank you for taking the time to let us know about your experience — it’s greatly appreciated.
Absolutely abysmal
Absolutely abysmal. Was put in touch with them through my insurer. They assured me I would face no out of pocket costs, then left a hire car with me deliberately longer than needed (I kept offering it back) & now send me threatening texts & emails at regular intervals claiming I am responsible for the costs. Avoid using them - they are shocking.
May 13, 2026
Unprompted review
Liam was really helpful and polite and…
Liam was really helpful and polite and answered all my questions. He really went the extra mile. Thank You
May 13, 2026
Unprompted review
Reply from Spectra Drive
Thank you for your fantastic review. We’re delighted to hear that Liam was able to provide such helpful and polite support, answer all your questions, and go the extra mile for you.
We’ll be sure to pass on your kind words to Liam — he’ll be pleased to know that his efforts were appreciated. Thank you again for taking the time to share your experience.
Overall good experience
Overall good experience, helpful staff etc. However, at times proactive communication could be improved.
April 9, 2026
Unprompted review
Reply from Spectra Drive
Thank you for taking the time to share your feedback. We’re pleased to hear that you had a good overall experience and found our team helpful.
We also appreciate your honest comments regarding proactive communication. We’re always looking for ways to improve our service, and your feedback is valuable in helping us understand where we can do better.
Thank you again for your review and for giving us the opportunity to continue improving.
Professional, friendly and helpful.
Regarding my claim being processed by Spectra Drive, I have found that everyone I have been in contact with, to be very friendly and helpful.
In particular, James Hovington who has been very professional but also has a natural ability to reassure, in times, that I have been unsure of anything.
I would fully recommend, for a positive experience.
May 5, 2026
Unprompted review
Reply from Spectra Drive
Thank you for your wonderful review. We’re delighted to hear that you’ve found everyone at Spectra Drive to be friendly, helpful and supportive throughout your claim journey.
We’ll be sure to share your kind words with James. It’s fantastic to hear that his professionalism, reassurance and clear guidance helped you feel more confident during the process.
Thank you for your recommendation and for taking the time to share your positive experience. It’s greatly appreciated.
Liam sorted my query quick
Spoke to Liam today to sort out collection of the hire car. He quickly sorted it out and spoke to the depot for me to find out when they are going to pick it up.
Thanks Liam!
May 1, 2026
Unprompted review
Reply from Spectra Drive
Thank you for your great review. We’re delighted to hear that Liam was able to quickly arrange the hire car collection and take the hassle out of the process for you.
We’ll be sure to pass on your kind words to Liam — he’ll be pleased to know that his support was appreciated. Thank you for taking the time to share your experience.
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