Linzi was most helpful in processing my claim. The car was still under purchase warranty from a second hand dealer. The wiper sensor was not working and Spectrum agreed to a higher labour rate at the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Emily was great at sorting things out and constantly kept me updated. I am pleased with the service from Spectrum, although was disappointed that they could not arrange a hire car, since my car had n... See more
Company replied
This is my third time claiming through Spectrum and my review is not in regards to any prior claims, or the one im about to make, just simply with the customer service I received from Honey today. Sup... See more
Company replied
Emily sorted my issue out from start to finish. Evan made my appointment with Norwich garage at motorpoint.my appointment was at 11 am by 3pm I was txt to say my claim was valid.just waiting for a da... See more
Company replied
Company details
Written by the company
Spectrum Insurance Services provides a comprehensive suite of insurance products for the motor industry, including niche sectors such as Taxi and Leisure and Commercial Vehicles. Our products are supported by our market leading administration and claims handling services delivered from our Sheffield office. Spectrum motor clients have access to our Point of Sale marketing, a fully interactive Policy Registration platform – Policy Flow – that incorporates integrated demands and needs capability for insurance and consumer credit compliance.
Contact info
Westthorpe Business Innovation Centre, Westthorpe Business Park, Killamarsh, S21 1TZ, Sheffield, United Kingdom
- 0114 321 9876
- customerservices@spectrumcover.co.uk
- spectrumcover.co.uk
4.2
Great
875 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
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Great experience so far!
I just wanted to say I’ve been having a great experience with spectrum so far with Emily being an amazing help with dealing with situations and providing help as-well as being very kind, we really appreciate her and spectrum helping us right now
July 17, 2026
Unprompted review
Reply from Spectrum Insurance Services
It’s great to know Emily’s kindness and support have made such a difference while helping you through everything. We really appreciate you taking the time to recognise her and share your experience with Spectrum. 😊
Kind regards
Claire
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Linzi was extremely helpful and…
Linzi was extremely helpful and explained everything to me
July 17, 2026
Unprompted review
Reply from Spectrum Insurance Services
Clear explanations make all the difference, so it’s great to know Linzi took the time to guide you through everything and answer your questions. Thank you for recognising her excellent support.
Kind regards
Claire
Excellent customer service
After initially having a few issues regarding the process, I spoke with a customer advisor called Emily. She was extremely helpful in dealing with the claim, phoning me back exactly when she said she would. The process allowed me to liaise with both the garage and Spectrum with success. I would definitely recommend Spectrum, mainly due to the fantastic customer service I received from Emily.
July 17, 2026
Unprompted review
Reply from Spectrum Insurance Services
It’s great to know Emily turned your initial concerns into such a positive experience. Following through on promised callbacks and keeping things moving between you and the garage is exactly the level of service we aim to provide. Thank you for recommending Spectrum and for recognising Emily’s fantastic support.
Kind regards
Claire
Who ever pick the phone very helpful …
Who ever pick the phone very helpful knew how to handel the claim great service Lois she is good bless her thank you so much.
July 9, 2026
Unprompted review
Reply from Spectrum Insurance Services
Lois will be so pleased to read this! It’s wonderful to know she handled your claim confidently and provided such helpful service. Thank you for your very kind words.
Kind regards
Claire
I haven’t had a car insurance warranty…
I haven’t had a car insurance warranty before now so was a bit unsure what the policy does and doesn’t cover. Having made the call today for advice on a fault on my vehicle I spoke with a lovely advisor Emily who looked at my policy and explained everything to me, where to book my vehicle in and the contact numbers I needed. I would highly recommend taking out an extended warranty as it was effortless. No call centres and could speak with an advisor straight away. Most helpful. Great service.
July 16, 2026
Unprompted review
Reply from Spectrum Insurance Services
Taking out an extended warranty for the first time can feel unfamiliar, so it’s brilliant to know Emily made everything clear and effortless. Being able to speak with someone straight away and leave the call knowing exactly what to do next is the experience we want for our customers. Thank you for recommending us and sharing such thoughtful feedback.
Kind regards
Claire
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Superb service.
I just want to say how grateful I am to the spectrum insurance team, especially, Jamie (who originally helped start my claim) and then Emily, who took over the claim moving forward and dealt with it to get it resolved.
Even with the call back service, it was prompt and quick and Emily especially made sure I was up to date with the progress and made sure it moved forward quickly with constant daily updates. When I couldn't answer a call she would leave a message to say she would try again and then she did.
I also explained that I am neurodivergent, and both Jamie and Emily took the time to dive deeper into info and explanations too.
I cannot recommend these people enough and how much support was offered and how they went above and beyond to help me, especially with my personal situations going on too.
I plan to try and stay with Spectrum because it was 5star service.
Simply wonderful.
Grá mór to you all - in Irish this means "big love"
Thank you, thank you, thank you.
July 16, 2026
Unprompted review
Reply from Spectrum Insurance Services
Grá mór right back to you! Your review means a great deal to us. Jamie and Emily will be delighted to know that their clear explanations, reliable callbacks and regular updates helped you feel informed and supported throughout your claim. We’re especially pleased they took the time to understand your individual communication needs and provide the additional detail and reassurance you needed. Thank you for your trust, your recommendation and such heartfelt feedback.
Kind regards
Claire
Avoid Spectrum
Motorpoint suggested I took out this expensive insurance. What a rip off. It cost £699, and you only got a refund in the first month. Well unless you use them in the first month you are not going to know how utterly appalling they are. I have called them 18 times in a week, and only got an answer once. I have left so many messages, and get nothing back. They seem to work on the premise that if they don't speak to you they will never have to pay for anything. How can you try and make a claim when they simply do not answer the phone, or call you back? They make it impossible to follow their time lines as they never answer the phone to allow you to progress a claim in time. Seriously, avoid Spectrum.
July 16, 2026
Unprompted review
Reply from Spectrum Insurance Services
We’re sorry you experienced difficulty reaching us, and we apologise that your requested callback was not completed. This does not reflect the level of service we expect to provide.
We can confirm that we do return customer calls and regularly pay valid claims in accordance with the warranty terms. In this instance, the claim was not approved because the diagnosed component is not covered under your warranty.
Your formal complaint has been acknowledged and will now be fully investigated by our Complaints Team, including the missed callback and the concerns you have raised about the claim. We will provide our response to you directly once the review is complete.
Kind regards
Claire
Great customer service so far from…
Great customer service so far from Emily, fingers crossed now to get my car fixed! 🤞🏼
July 16, 2026
Unprompted review
Reply from Spectrum Insurance Services
A great start—thank you for recognising Emily’s support! We hope the rest of the process runs smoothly and you’re back on the road very soon. Fingers crossed! 🤞🏼
Kind regards
Claire
You are very much piggy in the middle
There was a lot of back and forth between the garage and Spectrum, but Emily managed to speak to the garage directly and get things sorted and authorise the work could go ahead, so I will get reimbursed ☺️
July 15, 2026
Unprompted review
Reply from Spectrum Insurance Services
We appreciate your patience while everything was being worked through. Emily was pleased to step in, speak directly with the garage and get the repair authorised. We hope having confirmation that you’ll be reimbursed brought some welcome relief! ☺️
Kind regards
Claire
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I’ve used spectrum through Motorpoint
I’ve used spectrum through Motorpoint, which is their 3rd part warranty company, I’ve had a AC compressor & my timing chain covered under warranty, £3100 in repairs and every time it’s been literally a phone call, presented evidence & invoice and boom approved on the same call, no dragged out issues, straight forward as can be, Mrs Emily has been dealing with me and has been absolutely fantastic, I’m super glad I bought Motorpoint a 4 year warranty, Spectrum has been amazing so far
July 15, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave such a fantastic review. We’re delighted that both your air-conditioning compressor and timing-chain claims were handled quickly and straightforwardly, and that Emily provided such excellent service throughout.
It’s wonderful to know you’ve had such a positive experience with your Motorpoint warranty and Spectrum. We’ll be sure to share your kind comments with Emily and the wider team! 😊
Kind regards
Claire
Thankyou to jack Thompson for sorting…
Thankyou to jack Thompson for sorting my claim to repair my car, and help from motorpoint too, highly recommend 😁
July 15, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for your fantastic review and recommendation! We’re delighted to hear that Jack Thompson, with support from Motorpoint, helped get your claim sorted and your vehicle repaired. We’ll be sure to pass your kind comments on to Jack and the team. 😁
Kind regards
Claire
Thank you
Thank you, Becky. I had a great experience. You provided excellent service
July 14, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for your lovely feedback. We’re delighted to hear that Becky provided excellent service and made your experience such a positive one. We’ll be sure to pass your kind comments on to her! 😊
Kind regards
Claire
Excellent customer service from Nabeela
July 14, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for your lovely feedback. We’re delighted to hear that Nabeela provided excellent customer service. We’ll be sure to pass your kind comments on to her! 😊
Kind regards
Claire
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I took out a spectrum policy about a…
I took out a spectrum policy about a year ago and I was experiencing a automatic transmission failure I spoke to a person called Emily who was amazing in customer service who then spoke to a person at brittanic to arrange collection of my car from another one of there garages . The whole process moved very quickly. Claim successful with just a £50.00 excess & car fixed 👌
July 13, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave such a positive review. We’re delighted Emily provided excellent customer service and helped arrange for Brittanic to collect your vehicle, allowing everything to progress quickly and smoothly.
It’s great to hear your claim was successful and your vehicle is now repaired. We’ll be sure to pass your lovely feedback on to Emily and the team. 😊
Kind regards
Claire
Had an amazing experience with my claims process
Had an amazing experience with my claims advisor Emily. This was my first car and I had no real idea of how the claims system worked, on top of being really worried about the potential costs I’d have to cover. She made the experience super easy to navigate and was super friendly throughout!
July 9, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave such a wonderful review.
We know making your first warranty claim can feel a little daunting, especially when you're unsure of the process or worried about repair costs. It's fantastic to hear that Emily was able to guide you through everything, answer your questions and make the experience straightforward from start to finish.
We'll make sure your lovely feedback is shared with Emily. Thank you again for trusting us with your claim.
Kind regards
Claire
Reply from Spectrum Insurance Services
Thank you for your 5-star review.
We're delighted to hear you found our service friendly and helpful. We really appreciate you taking the time to share your feedback and hope we can be of assistance again should you ever need us.
Kind regards
Claire
Amazingly simple and very comforting
Amazingly simple and very comforting. The lady who dealt with the appointment was very good indeed
July 10, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for your lovely 5-star review.
We're so pleased to hear that arranging everything was simple and reassuring for you. It's wonderful to know the colleague you spoke with made you feel at ease and provided the support you needed.
Thank you for taking the time to share your experience – we really appreciate your feedback.
Kind regards
Claire
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Great company to deal with
Great company to deal with, they made my warranty claim much less stressful.
July 1, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for your wonderful review.
We're really pleased to hear we could make your warranty claim a little less stressful. We know vehicle repairs can be an anxious time, so it's great to know our team helped make the process easier for you.
Thank you for taking the time to share your experience – it really is appreciated
Kind regards
Claire
Emily was very helpful on phone.
July 9, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for your 5-star review.
We're pleased to hear that Emily was able to help when you called. We'll make sure your kind feedback is passed on to her—it will be greatly appreciated.
Thank you for taking the time to share your experience.
Kind regards
Claire
Rang spectrum today thought I would of…
Rang spectrum today thought I would of been waiting for ages but no my call was answered within a minute the lady on the phone was friendly and polite thank you Donna who helped me with my enquiry
July 7, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave us a 5-star review.
It's great to hear we were able to answer your call so quickly and that Donna provided such a friendly and helpful service. We know getting through promptly can make all the difference, so we're pleased your experience was a positive one.
We'll make sure your kind comments are passed on to Donna. Thank you again for your feedback.
Kind regards
Claire
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