Linzi was most helpful in processing my claim. The car was still under purchase warranty from a second hand dealer. The wiper sensor was not working and Spectrum agreed to a higher labour rate at the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Emily was great at sorting things out and constantly kept me updated. I am pleased with the service from Spectrum, although was disappointed that they could not arrange a hire car, since my car had n... See more
Company replied
This is my third time claiming through Spectrum and my review is not in regards to any prior claims, or the one im about to make, just simply with the customer service I received from Honey today. Sup... See more
Company replied
Emily sorted my issue out from start to finish. Evan made my appointment with Norwich garage at motorpoint.my appointment was at 11 am by 3pm I was txt to say my claim was valid.just waiting for a da... See more
Company replied
Company details
Written by the company
Spectrum Insurance Services provides a comprehensive suite of insurance products for the motor industry, including niche sectors such as Taxi and Leisure and Commercial Vehicles. Our products are supported by our market leading administration and claims handling services delivered from our Sheffield office. Spectrum motor clients have access to our Point of Sale marketing, a fully interactive Policy Registration platform – Policy Flow – that incorporates integrated demands and needs capability for insurance and consumer credit compliance.
Contact info
Westthorpe Business Innovation Centre, Westthorpe Business Park, Killamarsh, S21 1TZ, Sheffield, United Kingdom
- 0114 321 9876
- customerservices@spectrumcover.co.uk
- spectrumcover.co.uk
4.2
Great
884 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Caitlen made this experience very easy…
Caitlen made this experience very easy for me and she helped me out a lot, seeing as its my first time using a warranty company for my car. Great customer service would highly recommend
June 16, 2026
Unprompted review
Reply from Spectrum Insurance Services
Hi Mina,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that Caitlin made the process easy for you and was able to provide the support you needed, especially as this was your first experience using a vehicle warranty. We understand that making a claim for the first time can feel a little daunting, so it's great to know that Caitlin helped make everything straightforward and stress-free.
I will make sure your kind comments are passed on to Caitlin, who will be delighted to receive your feedback.
Thank you for your recommendation and for choosing Spectrum Insurance Services.
Kind regards,
Claire Sutton
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Timely
Timely, informative, fair and easily actionable. All contact was clear and clear instructions were given.
June 16, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our service timely, informative, and fair. Providing clear communication and straightforward instructions is something we place great importance on, so it's wonderful to know that this helped make the process easy to follow and act upon.
We appreciate your feedback and are pleased that your experience with Spectrum Insurance Services was a positive one.
Thank you for choosing Spectrum Insurance Services.
Kind regards,
Claire
I recently contacted Spectrum and…
I recently contacted Spectrum and spoke to Emily who was both professional, friendly and helpful. She dealt with my enquiry efficiently and resolved the problem quickly. I am very happy with the service.
June 9, 2026
Unprompted review
Reply from Spectrum Insurance Services
Hi Bev
Thank you for taking the time to leave us a review.
We're delighted to hear that Emily provided such a positive experience and that she was able to resolve your enquiry quickly and efficiently. Delivering professional, friendly, and helpful service is something we strive for, so it's wonderful to know that Emily demonstrated these qualities during your interaction with us.
I will ensure your kind comments are passed on to Emily, who will be delighted to receive your feedback.
Thank you for choosing Spectrum Insurance Services. We truly appreciate your support.
Kind regards,
Claire
Spectrum Claim Policy Simple & Easy
The process to submit a claim is easy and straightforward having email address for Andrew Ward and the Tech Team make this process a lot smoother and quick, we are able to get clear authority instruction on repairs authorised with agreed amounts and customer excess amounts if any applicable
June 15, 2026
Unprompted review
Reply from Spectrum Insurance Services
Hi Farouk
Thank you for taking the time to leave us a review.
We're delighted to hear that you find our claims process simple, straightforward, and easy to use. We work hard to make the authorisation process as efficient as possible, so it's particularly pleasing to hear that the support provided by Andrew Ward and the Technical Team has helped ensure repairs can be authorised quickly with clear instructions regarding approved costs and any applicable customer contributions.
Building strong relationships with our repairer network is incredibly important to us, and feedback such as yours reassures us that our approach is making a positive difference.
Thank you for your continued support and for taking the time to share your experience.
Kind regards,
Claire
Simply lovely
I used the company for the second time today and what a brilliant speedy service. The company and the car garage do most of the work and caitlin and Emily were both very friendly and professional.
The garage said they are the best warranty company they have ever used.
June 15, 2026
Unprompted review
Reply from Spectrum Insurance Services
Hi Adrian
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that your second experience with us was just as positive and that the claim was handled quickly and efficiently. It's great to know that Caitlin and Emily provided friendly and professional service throughout the process.
We're especially pleased to hear the feedback from your garage. Comments like that mean a great deal to us, as we work hard to build positive relationships with both our customers and repairers to ensure claims are handled as smoothly as possible.
I will make sure your kind comments are shared with Caitlin, Emily, and the wider team.
Thank you for choosing Spectrum Insurance Services and for placing your trust in us again.
Kind regards,
Claire
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Reply from Spectrum Insurance Services
Hi Hassan
Thank you for taking the time to leave us a review.
We're delighted to hear that you received excellent customer service from our team. Providing a positive experience for our customers is always our goal, so it's wonderful to receive such positive feedback.
We really appreciate your support and thank you for choosing Spectrum Insurance Services.
Kind regards
Claire
Emily was v helpful and gave me all…
Emily was v helpful and gave me all the info i needed
June 12, 2026
Unprompted review
Reply from Spectrum Insurance Services
Hi Phil
Thank you for taking the time to leave us a review.
We're delighted to hear that Emily was able to provide all the information you needed and assist you with your enquiry. We pride ourselves on delivering clear and helpful customer service, so it's great to know that Emily made the process straightforward for you.
I will make sure your kind comments are passed on to Emily, who will be pleased to receive your feedback.
Thank you for choosing Spectrum Insurance Services.
Kind regards,
Claire
efficient claim handling
Emily was very good at dealing with my claim and getting it pushed through and liasing with the garage to authorise the claim
June 12, 2026
Unprompted review
Reply from Spectrum Insurance Services
Hi Mark
Thank you for taking the time to leave us a review.
We're pleased to hear that Emily provided efficient support throughout your claim and kept things moving by liaising with the garage to obtain authorisation. We know how important clear communication and timely updates are during the claims process, so it's great to hear that Emily was able to assist and help progress matters for you.
I will ensure your kind comments are passed on to Emily, who will be delighted to receive your feedback.
Thank you for choosing Spectrum Insurance Services.
Kind regards,
Claire
More people like Honey!
This is my third time claiming through Spectrum and my review is not in regards to any prior claims, or the one im about to make, just simply with the customer service I received from Honey today. Super helpful, answered all my questions (you'd think I'd know already having gone through it previously) and sent me a step by step text so I could refer back to it. Need more people like her in customer services!! :)
June 12, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave such a wonderful review.
It is fantastic to hear that Honey provided such a positive experience. We completely agree – Honey is a bit of a legend in our office too! We're delighted that she was able to answer all your questions and provide a step-by-step guide to make the process as straightforward as possible.
Your kind comments will certainly make her day, and I will ensure they are shared with both Honey and the wider team.
Thank you for choosing Spectrum Insurance Services, and we wish you all the best with your claim.
Kind regards,
Claire
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Good warranty insurance and customer service
I've had warranty insurance underwritten by Spectrum for the last couple of years. Customer service has always been very good and pragmatic when offering options. I recently had an issue with my Aircon which required a niche part from the car manufacturer and Caitlin was great at processing my claim quickly and providing different options to get the issue resolved. Would recommend them.
June 11, 2026
Unprompted review
Reply from Spectrum Insurance Services
Hi Eddie
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you have been pleased with both your warranty cover and the service you have received from our team over the years. It's particularly encouraging to hear that Caitlin was able to assist you promptly with your recent air conditioning claim and provide suitable options to help get the issue resolved.
We appreciate your recommendation and your continued support. I will ensure your comments are shared with Caitlin and the wider team.
Kind regards,
Claire
Reply from Spectrum Insurance Services
Hi Naomi
Thank you for taking the time to leave us a review.
We are pleased to hear that you had a positive experience with our customer service team and that Lois was able to assist you. I will ensure your kind comments are passed on, as feedback like this is always appreciated.
Thank you for choosing Spectrum Insurance Services.
Kind regards
Claire
Fantastic service
Fantastic service. Stayed in touch throughout my car repair. Was kind courteous and kept me informed of my repairs over the phone. Customer service was fantastic 10/10 from me
June 11, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for your fantastic review, Tracy.
We're delighted to hear that you were kept informed throughout your repair and that the communication and support you received made a positive difference to your experience. We know how important regular updates are when your vehicle is off the road, so it's great to hear that you felt supported throughout the process.
Thank you for your kind comments and your 10/10 rating. We really appreciate you taking the time to share your feedback.
Kind regards,
Claire
Linzi’s professional problem solving.
There was a bit of miscommunication between Spectrum & Motorpoint apparently but Linzi, who contacted me by callback, managed to get to the bottom of it which has now resulted in the claim going ahead in a positive way for us. She was so helpful. Now we’re just waiting on the car repair being booked in. The 4 star was because of the delay/miscommunication which nearly meant the repair not being covered; if I could just give a star rating for Linzi it would be 5. 👍🏻
June 11, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave your review.
We're pleased that Linzi was able to investigate the issue, provide clarity and help get your claim back on track. We appreciate your feedback regarding the delay and understand how frustrating it must have been when there was uncertainty around the claim outcome.
It's fantastic to hear that Linzi's communication and determination made such a positive difference to your experience. We'll be sure to pass your kind comments on to her.
Thank you again for your feedback, and we hope your repair is booked in and completed as quickly as possible.
Kind regards,
Claire
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Phone contact
Good positive contact and concerns addressed over paper schedules etc
June 10, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave your review.
We're pleased to hear that your concerns were addressed and that you found our contact helpful and positive. We understand how important it is to provide clear information, particularly when discussing policy documents and schedules.
Thank you for your feedback and for choosing Spectrum Insurance Services.
Kind regards,
Claire
Again a great service from Spectrum
Again a great service from Spectrum. Lois was extremely helpful and explained everything very well. It all helped me so much so thank you. Lois I hope you get some praise from your manager as your phone manner was excellent
June 11, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for your wonderful review, Laura.
We're delighted to hear that Lois was able to help and explain everything clearly for you. It's great to know that her support made a difference and that you found her communication and phone manner so helpful.
Thank you for taking the time to share your feedback. We'll be sure to pass your kind comments on to Lois.
Kind regards,
Claire
Excellent communication
Excellent communication, always friendly and helpful service.
June 11, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave your review, Scott.
We're delighted to hear that you've experienced excellent communication and found our team to be friendly and helpful. Providing clear, supportive service is something we strive for, so it's wonderful to receive such positive feedback.
We appreciate your support and thank you for choosing Spectrum Insurance Services.
Kind regards,
Claire
Lois has been most helpful resolving a…
Lois has been most helpful resolving a query I had. Excellent customer service from her and a joy to speak to.
June 11, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for your lovely review, Bec.
We're delighted to hear that Lois was able to resolve your query and provide the level of service you expected. It's great to know that she made the experience a positive one and was a pleasure to speak with throughout.
Thank you for taking the time to share your feedback. We'll be sure to pass your kind comments on to Lois.
Kind regards,
Claire
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I am very happy with the service I had
I am very happy with the service I had. I Spoke to a lady called Emily who helped me with my claim. From the start she came across very professional and knowledgeable. She also had great communication skills and I didn't feel like I was talking to a computer which was great. Thank you all
June 10, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave your review, Richard.
We're delighted to hear about your positive experience with Emily. It's wonderful to know that her professionalism, knowledge and communication skills helped make the claims process a positive one for you.
We're especially pleased that you felt listened to and supported throughout your claim. Providing a personal service is something we pride ourselves on, so your comments are greatly appreciated.
Thank you for your kind words, and we'll be sure to pass them on to Emily.
Kind regards,
Claire
emily was really clear regarding tge…
emily was really clear regarding tge process to follow.
June 10, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave your review.
We're pleased to hear that Emily was able to clearly explain the process and provide the guidance you needed. We know how important clear communication is, so it's great to know you found her support helpful.
Thank you for your feedback, and we'll be sure to pass your kind comments on to Emily.
Kind regards,
Claire
Fantastic customer support from James.
Fantastic customer support from James.
Thank you for setting up my policy.
June 10, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for your review, Simon.
We're delighted to hear that James provided fantastic customer support and helped get your policy set up smoothly. It's always great to receive feedback recognising the service our team provides.
Thank you for choosing Spectrum Insurance Services, and we'll be sure to pass your kind comments on to James.
Kind regards,
Claire
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