Linzi was most helpful in processing my claim. The car was still under purchase warranty from a second hand dealer. The wiper sensor was not working and Spectrum agreed to a higher labour rate at the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Emily was great at sorting things out and constantly kept me updated. I am pleased with the service from Spectrum, although was disappointed that they could not arrange a hire car, since my car had n... See more
Company replied
This is my third time claiming through Spectrum and my review is not in regards to any prior claims, or the one im about to make, just simply with the customer service I received from Honey today. Sup... See more
Company replied
Emily sorted my issue out from start to finish. Evan made my appointment with Norwich garage at motorpoint.my appointment was at 11 am by 3pm I was txt to say my claim was valid.just waiting for a da... See more
Company replied
Company details
Written by the company
Spectrum Insurance Services provides a comprehensive suite of insurance products for the motor industry, including niche sectors such as Taxi and Leisure and Commercial Vehicles. Our products are supported by our market leading administration and claims handling services delivered from our Sheffield office. Spectrum motor clients have access to our Point of Sale marketing, a fully interactive Policy Registration platform – Policy Flow – that incorporates integrated demands and needs capability for insurance and consumer credit compliance.
Contact info
Westthorpe Business Innovation Centre, Westthorpe Business Park, Killamarsh, S21 1TZ, Sheffield, United Kingdom
- 0114 321 9876
- customerservices@spectrumcover.co.uk
- spectrumcover.co.uk
4.3
Excellent
885 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
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Miscommunications
Thank you for your service and support glad that Lois has helped me to solve my issue, as it had been ongoing for a while to get my car fixed. Great service.
June 2, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave a review.
We're pleased to hear that your issue was ultimately resolved and that Lois was able to assist you throughout the process. We appreciate that it can be frustrating when matters take longer than expected, particularly when you're waiting to have your vehicle repaired.
We're delighted that Lois was able to help bring things to a positive conclusion and provide the support you needed. We'll be sure to pass on your kind feedback to her, as she'll be pleased to know that her efforts made a difference to your experience.
Thank you for your patience and for choosing Spectrum Insurance Services.
Kind regards,
Claire
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Responsive and helpful service from…
Responsive and helpful service from Emily
June 2, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave a review.
We're delighted to hear that you found Emily's service responsive and helpful. Providing timely support and clear communication is something we strive for, and it's wonderful to know that Emily delivered this throughout your experience.
We'll be sure to share your kind feedback with Emily, who will be pleased to know that her efforts were appreciated.
Thank you for choosing Spectrum Insurance Services.
Kind regards,
Claire
Warranty con
Absolutely disgusting I took out a 4year warranty through motor point using spectrum. Car has been in garage for over a week now and spectrum have only just got round to approving my repair. Then to be told I need to pay £500 odd for adblue crystallisation problems which I have now found to be a known issue that effects diesel vehicles which effects many vehicles and they try to blame the driver for the fault. Spectrum did not seem interested in admitting this and did not show any sense of caring for the customer. Also the garage had tried for days to contact spectrum who seemed incapable of being contacted finally giving authorisation for repairs. Also no one from spectrum has contacted me to help or keep me updated just been silence until today. I have only had my car 5 months didn't expect to have to pay such a large amount through no fault of my own. Very poor customer service.
June 1, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave a review.
We're sorry to hear that you are unhappy with your experience.
Unfortunately, we have been unable to identify your claim from the information provided within your review. We have searched our records but have not been able to locate a matching claim, and as a result we are unable to comment on the specific circumstances you have described.
We note that you mention concerns regarding claim delays, communication and the outcome of the repair assessment. We take feedback of this nature seriously and would welcome the opportunity to investigate the matter fully. In similar circumstances, where additional information is required to review a customer's concerns, we will always seek this before reaching any conclusions.
Please contact our Customer Services team directly with your vehicle registration or policy number so that we can carry out a full review of your claim and provide a detailed response to the issues you have raised.
Kind regards,
Claire
claims team
Spoke to claims team, with Emily.
She made the whole process easy and explained everything, made sure I understood and knew next steps. Great service
June 1, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you, Paul, for taking the time to leave your review.
We're delighted to hear that Emily provided such a positive experience and was able to make the claims process straightforward and easy to understand. Clear communication and ensuring our customers know what to expect at each stage of their claim are extremely important to us, so it's great to hear that Emily took the time to explain the process and next steps thoroughly.
We will be sure to pass your kind comments on to Emily and the team. Thank you for choosing Spectrum, and we appreciate your feedback.
Kind regards,
Claire
Hello
Hello. Our Aircon was not working and hence we had to take our car at a garage for checking. It turned out a condenser leak. The garage fixed it. I called Spectrum Insurance and Daniel assisted me and helped me complete the claim. He also suggested me to check with spectrum Insurance before doing any work on the car next time. I give 5 stars to Daniel. Thank you.
June 1, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave your review.
We're pleased to hear that Daniel was able to assist you with your claim and make the process straightforward. It's great to know that he provided helpful guidance and ensured your claim was completed smoothly following the repair to your vehicle's air conditioning system.
We're also glad that Daniel was able to explain the importance of contacting us before any repairs are carried out, as this helps us review claims and provide the necessary authorisation in line with your warranty terms.
Your kind comments will be passed on to Daniel, who will be delighted to receive your recognition. Thank you for choosing Spectrum and for awarding us 5 stars.
Kind regards,
Claire
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Andrew was fantastic
Andrew was fantastic! Calmed my nerves and spoke me through the process. Fantastic customer service!
June 1, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for your wonderful review.
We're delighted to hear that Andrew was able to put your mind at ease and guide you through the process. We understand that making a claim can sometimes be a stressful experience, so it's great to know that Andrew took the time to explain everything clearly and provide the reassurance you needed.
Your kind feedback will be shared with Andrew, who will be pleased to know that his support and customer service made such a positive difference.
Thank you for choosing Spectrum and for taking the time to leave a 5-star review.
Kind regards,
Claire
I have used Spectrum car Warranty…
I have used Spectrum car Warranty service twice now, for electronic faults on my car. Great service from them. I had to pay initially for the repairs, but I received my money back a week later.
My second time I used them was this month, I spoke to a lovely lady from the company called Lois, she authorised my payment via the bmw garage. Thank you Spectrum Warranty for your help.
May 27, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to share your experience.
We're delighted to hear that we've been able to assist you on two separate occasions and that both claims were handled smoothly. We understand how important it is to have confidence in your warranty provider when unexpected vehicle faults occur, so it's wonderful to know that you've received the support you needed.
We're particularly pleased to hear your kind comments about Lois. Providing clear communication and helping customers through the authorisation process is something we take great pride in, and we're glad she was able to assist with arranging payment directly with your BMW repairer.
Thank you for your continued trust in Spectrum Warranty Services. We truly appreciate your feedback and will ensure your comments are passed on to Lois.
Kind regards,
Claire
Lois (LSB) was very helpful.
May 29, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for your review.
We're pleased to hear that Lois was able to assist you and provide a helpful service. We pride ourselves on supporting our customers throughout the claims process, and it's great to know that Lois made a positive impression.
We'll be sure to pass your kind comments on to Lois, who will be delighted to receive the recognition.
Thank you for taking the time to share your feedback and for choosing Spectrum.
Kind regards,
Claire
Reply from Spectrum Insurance Services
Thank you for your lovely review.
We couldn't agree more – Lois is a valued member of our team, and her positive attitude, professionalism and willingness to help certainly brighten our days as well! We're delighted to hear that she made such a positive impression and provided you with an informative and professional service.
We'll make sure your kind comments are passed on to Lois. Feedback like this means a great deal to our team.
Thank you for taking the time to share your experience and for choosing Spectrum.
Kind regards,
Claire
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Warranty claim on my vehicle
After going back and forth between the garage and spectrum they finally agreed to my claim. LSB was very helpful with the final step and managed to get it approved with the garage. Also Emily was brilliant with chasing and updating me along with kind and caring customer service
May 29, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to update your review.
We're pleased to hear that your claim was ultimately approved and that both Lois and Emily were able to support you throughout the process. We appreciate that claims can sometimes involve discussions between repairers and ourselves while we gather the information needed to assess the claim correctly, and we understand this can be frustrating at times.
It's wonderful to hear that Lois was able to assist with the final stages of the authorisation process and that Emily kept you updated along the way with the caring and attentive service she is known for. Providing clear communication and support throughout the claims journey is something we strive for, so your feedback is greatly appreciated.
We'll be sure to pass your kind comments on to both Lois and Emily.
Thank you for choosing Spectrum and for sharing your experience.
Kind regards,
Claire
Reply from Spectrum Insurance Services
Thank you for taking the time to leave a review.
We are delighted to hear that Linzi was informative and helpful during your experience with us. Providing clear information and excellent customer service is very important to us, so it's wonderful to know that Linzi was able to assist you.
We will be sure to pass your kind feedback on to her, and we're sure she will be pleased to hear your comments.
Thank you for choosing Spectrum and for sharing your experience.
Kind regards,
Claire Sutton
Most helpful and efficient
Most helpful and efficient, easy to contact, friendly service.Authorised my repair within minutes. Thank you Jake for you help.
May 29, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave us such a positive review.
We are delighted to hear that you found our service helpful, efficient, and easy to contact, and that your repair was authorised so quickly.
It is particularly pleasing to receive such positive feedback for Jake, who is one of the newest members of our team. Jake has settled in exceptionally well, and we know he will be delighted to hear that his helpful and friendly approach made such a positive impression.
Thank you again for your kind comments and for choosing Spectrum.
Kind regards,
Claire Sutton
This company and Emily at spectrum have…
This company and Emily at spectrum have been very good at sorting my car out can't fault them
May 29, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave us a review.
We are delighted to hear that you have had a positive experience with Spectrum and that Emily was able to assist in getting your vehicle sorted. Providing helpful, efficient service and supporting our customers throughout the claims process is something we take great pride in.
We will make sure your kind comments are passed on to Emily, who will be pleased to hear your feedback.
Thank you for your support and for choosing Spectrum.
Kind regards,
Claire Sutton
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I rang in as I had some queries about…
I rang in as I had some queries about my vehicle repairs that were needed. Lois was absolutely amazing! They explained everything in detail and provided all the information I needed and explained everything in detail.
May 28, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that Lois was able to assist with your queries and provide the information you needed regarding your vehicle repairs. Clear communication and ensuring our customers fully understand the claims and repair process are extremely important to us, so it is fantastic to hear that Lois took the time to explain everything in detail and make the process easier for you.
We will be sure to pass your kind comments on to Lois, who will be pleased to receive your feedback.
Thank you for choosing Spectrum and for sharing your experience.
Kind regards,
Claire Sutton
I just waited 2 weeks for my car to…
I just waited 2 weeks for my car to have a repair than I have I to ring today to see what is going on it's been in and out off the garage every since I got it 2 yes ago from motorpoint
They didn't check the car like they said I had two new front tyres on has there was legaly bold and big jobs done on it I will never be getting a car from motorpoint ever again due to my experience with the car which was £8000 and it had been £1500 spent on it upto now
May 28, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to share your feedback.
We are sorry to hear of the difficulties you have experienced with your vehicle and appreciate your frustration.
As Spectrum is the administrator of the warranty, we are responsible for assessing and managing warranty claims in accordance with the policy terms and conditions. The concerns you have raised regarding the condition of the vehicle at the point of sale would fall under the responsibility of the supplying retailer, Motorpoint.
At present, we have requested further information from you so that we can review the details of your claim and fully understand the concerns you have raised. Once we have received this information, we will be happy to investigate the matter further and provide you with a response.
Thank you for bringing this to our attention. We look forward to hearing from you so that we can complete our review.
Kind regards,
Claire Sutton
Lois
Spectrum was very helpful in dealing with our claim big thanks to Lois especially for her help in regards to the claim which was settled very quickly
Would recommend Spectrum services to anyone.
Thank you very much all the team at Spectrum.
May 6, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that you found our service helpful and that your claim was settled quickly. We will be sure to pass your kind comments on to Lois, who will be pleased to know that her support made a positive difference to your experience.
Providing efficient service and clear communication throughout the claims process is something we strive for, so it's great to hear that this was reflected in your experience.
Thank you for your recommendation and for choosing Spectrum. We wish you all the best.
Kind regards,
Claire Sutton
Kept informed at every stage
Kept informed at every stage. A friendly and efficient service.
Special thanks to advisors Linzi & Emily.
May 21, 2026
Unprompted review
Reply from Spectrum Insurance Services
Hi Angela,
Thank you for taking the time to leave your feedback.
We’re really pleased to hear that you felt informed throughout each stage of the process and that you received friendly and efficient service from the team.
A special thank you from us as well for recognising both Linzi and Emily we’ll make sure your kind comments are passed on to them personally.
We truly appreciate your feedback and your support.
Kind regards,
Claire
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Excellent customer service from Lois…
Excellent customer service from Lois when there was a concern with their affiliated garage to process insurance cover, Lois called them and resolved the issue while keeping me on hold on a separate line, then conveying to me the issue resolution instantly. Thanks again!
May 20, 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave your review, Anand.
We are really pleased to hear about the positive experience you had with Lois. Providing clear communication, taking ownership, and resolving issues as quickly as possible are all things we strive for, so it is fantastic to hear Lois was able to support you and help get matters resolved with the affiliated garage promptly.
Your feedback will be shared with Lois.
Kind regards
Claire
Nabella is absolutely brilliant in…
Nabella is absolutely brilliant in explaining the policy and has helped me a lot for the past 3 years and l will
Get another policy for my new car
May 19, 2026
Unprompted review
Reply from Spectrum Insurance Services
Hi Cora Lea,
Thank you so much for your lovely feedback.
We’re delighted to hear that Nabeela has been able to support you over the past 3 years and provide clear explanations of your policy whenever needed. Delivering helpful and understandable service is extremely important to us, and it’s wonderful to know Nabella has made such a positive impression.
We truly appreciate your continued loyalty and are very pleased to hear you’ll be choosing another policy with us for your new car.
Your kind comments will be passed on to Nabeela personally she’ll be thrilled to read them.
Kind regards
Claire
Claim processing efficient and friendly
Linzi was most helpful in processing my claim. The car was still under purchase warranty from a second hand dealer. The wiper sensor was not working and Spectrum agreed to a higher labour rate at the main dealership as other garages were not willing to carry out the work.
May 19, 2026
Unprompted review
Reply from Spectrum Insurance Services
Hi,
Thank you for taking the time to leave your feedback.
We’re really pleased to hear that Linzi was able to assist you efficiently and make the claims process as smooth as possible. We understand how frustrating it can be when repairs are difficult to arrange, so we’re glad we could work with the main dealership to help get the issue resolved for you.
Your comments regarding Linzi’s helpful and friendly service will be passed on to her personally she’ll really appreciate the recognition.
Thank you again for sharing your experience and for choosing Spectrum.
Kind regards,
Claire
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