I got into some issues with hackers case when my card and email infos were used to register on this website and to make a purchase. I contacted the Escalation Team Management, and they replied almost... See more
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See what reviewers are saying
Hallo Daisy Thanx for the speedy communication and smooth review of my account You were very helpful to reverse my status on the account. I am more than pleased with your handling of this matter!... See more
Good site very well structured and organised, communication is on point. I paid a membership by mistake and with the help of Nikki the agent who helped me through the problem i had a refund
Terrible service, they take money and then they offer you to give it back if you rate them with 5 stars. Update after over 6 months. They keep sending me the same email over and over, apologizi... See more
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Thank you so much
Stop sending me bullshit emails
You keep me sending emails so I can take off my bad reviews; stop me emails with your bullshit and I will stop writing bad reviews to you.
Marshall was very helpful
Marshall was very helpful. Thank you so much for all your help
Good service
Thank you so much Elsa.. your speedy…
Thank you so much Elsa....your speedy response to look into my profile and emails and reply was incredible fast and your support was amazing....
Thank you Elsa
Much Appreciated
Mickey
Read carefully before making use of company
No where do they state it's a membership money just gets deducted off your account. No clarity provided to their client's.
I have since been harassed to remove my review on the company with emails and calls. I stand by what I have said. Give more clarity to your clients and do not just deduct money if you don't even know that you are signing up for anything. Yes my refund was done but after I had to get a new bank card report them to my bank and wrote and email to them.
Mason was great!!!
Full disclosure
Full package details, contract of agreement for debit orders,
Great service
Customer service was attentive and helped me resolve an issue. I was happy with the attention to detail and speed.
Scam
They did refund me and canceled an account I didn’t open.
I won’t use them again
A rating for a refund
I am doing this rating because I want a refund. And I think it is very bizarre tha
T I habe to do a rating to get my money back for a scam. It feels like a menace that I only get my refund if I leave a rating.
This aside, the agent answers quick
Fast and efficient customer service
Fast and efficient customer service
Prompt with issue resolution
Alero was great in addressing my issue. She was patient with me and promptly responded to my question.
Issue addressed by Emerald without…
Issue addressed by Emerald without giving me the run around and also further reviewed it and went the extra mile.. Thank you for the assistance Emerald
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