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I ordered the Dachshund from them. It was an awful piece, looking like some of the paint was missing. I thought that it was either re-dipped in paint or it was a used item.
I sent them 3 e-mails asking them for a return address. There is no other way to contact them. No phone number and they never replied to me.
Do not order from them.
Horrible company. Awful customer service. In fact their customer service is non existent. I reached out to them several times re my order and have not received a response.
Do not purchase anything from this company. They are the worse!!!
I ordered a French Bulldog statuette from Speedy Koala. Unfortunately, the first item was damaged in transit, whereupon Speedy Koala sent me a second one free of charge. However, I am very dissatisfied with the quality of the statuette (especially considering the price). Some of the colour has flaked off and the colour on the dog's belly has faded out. When asked about this, Speedy Koala's customer support said that this is completely normal for handmade items. However, I am of the opinion that the possibility of these quality defects should be mentioned in the item description. As I would have to pay for the return postage to the UK (from Germany) myself, I am forced to refrain from returning the item. At least Speedy Koala has granted a 20% discount. Due to the quality of the item, I personally would not buy from Speedy Koala again.
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