The company has been generally helpful and almost efficient . Two of us were pleased to meet our new agent Bruce and found him to be both interested in our ongoing problems and hopeful regarding pre... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received a prompt reply from Speirs Gumley and the exchange was pleasant and efficient. My complaint, main door of building security concern, was dealt with fast and I was satisfied with the respon... See more
Company replied
Quick, helpful and efficient response as usual. 4 stars instead of 5, however, as the stair door handle repair is still loose and it's only a matter of time before we have another reoccurrence of... See more
Company replied
Willing to be helpful but sometimes lacking in control and checks over contractors works. A dedicated Maintenance Manager controlling/checking all contractors/suppliers and their works would be good.... See more
Company replied
Company details
Written by the company
Speirs Gumley are Residential and Commercial Property Management Specialists with our Head Office based in Glasgow. Our modern approach is balanced with the traditional values we have forged from over 195 years of experience in the property industry. We invest in innovative technology to deliver outstanding service without losing sight of our core values. Please call 0141 332 9225 for more information.
Contact info
Red Tree Magenta, 270 Glasgow Road, G73 1UZ, Glasgow, United Kingdom
- 0141 332 9225
- customerservices@speirsgumley.com
- www.speirsgumley.com
4.2
Great
141 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
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the response to my property issue was…
the response to my property issue was professionally handled and solved quickly
May 28, 2026
As a member of the Lansdowne Residents…
As a member of the Lansdowne Residents Committee, I have always found SPEIRS GUMLEY staff to be extremely efficient and helpful in dealing with any queries/enquiries. Susie Robertson who is the Property Manager responsible for our Estate is always available to advise and assist us with problems that may arise in a timely and helpful manner.
May 27, 2026
Reply from Speirs Gumley
Good Morning Avril,
Thank you for taking the time to leave us a review, we really appreciate your feedback and are delighted to hear you've always been happy with our service.
We'll make sure to pass your kind words on to Susie.
Kind Regards,
Speirs Gumley
Mandy is always extremely helpful
May 26, 2026
Reply from Speirs Gumley
Good Morning Jill,
Thank you for taking the time to leave us a review, your feedback is really appreciated.
Kind Regards,
Speirs Gumley
Exceptional customer service
I always have a great experience with Klaudia Komar my Property Manager. She is professional, efficient, and always answers emails timeously. Communication is clear and reliable, and any issues or questions dealt with quickly and smoothly. Klaudia makes the whole process stress-free whilst remaining approachable and friendly. I really appreciated her attention to detail and dedication to providing excellent customer service. Highly recommended.
May 28, 2026
Unprompted review
Reply from Speirs Gumley
Good Morning Mr Farmer,
Thank you so much for taking the time to reply, we really appreciate your wonderful feedback on the service you've received from Klaudia, we'll make sure you pass this on to her.
Kind Regards,
Speirs Gumley
Helpful and efficient
I got in touch recently about potholes near the entrance to the parking at the back of our flat. Susie was extremely prompt and helpful in her reply. She also followed up with extra information she received at the residents' meeting.
We have over 30 years experience of Speirs Gumley as factors and have always found them to be helpful and efficient.
May 1, 2026
Reply from Speirs Gumley
Good Morning Margo,
Thank you for taking the time to leave us a review, we're delighted to hear you were happy with the help you recently received from Susie.
Thank you also for your feedback across your 30+ years of being a client of ours, we're so pleased you have always found us to be helpful and efficient.
Kind Regards,
Speirs Gumley
Personally
Personally, I’ve always had a good service when I have reported repair issues. The only concerns I have relate to the area of the banking. It is in need of clearing dead bushes and tidying up, however little is ever done to put it right
May 18, 2026
Reply from Speirs Gumley
Good Morning Mrs Bern,
Following discussions with you earlier this year, the Manager for your property asked the grounds maintenance contractor to inspect the area and provide feedback. The contractor subsequently attended and advised there was no immediate safety concern, however agreed parts of the area looked untidy due to overgrowth, storm debris, and dead vegetation.
A further inspection identified a dead standing tree which had blown over within the embankment area. A quotation was obtained and approved, and the contractor later attended to remove the fallen/dead tree and clear the associated debris from site.
The area itself is intentionally quite natural/wild in character and also provides privacy screening to neighbouring properties, so there is often a balance between tidiness, maintaining vegetation, and avoiding over-pruning. Owner feedback on this has historically been mixed, with some residents requesting heavier cutting back and others feeling works have been too excessive.
We hope this reassures you that inspections, contractor attendance, remedial tree works, and ongoing maintenance have all taken place and we will continue to monitor the area.
Kind Regards,
Speirs Gumley
Problematic Plumbing Issue
Well it’s not often that I have been pleased with my factor but on this occasion the service that I received from Olivia has been outstanding 👍🤩 I reported a plumbing issue and she reacted immediately by both emailing me, phoning me and organising a plumber to call that day. The plumbers were also excellent, identifying and rectifying the problem. 🤩
May 12, 2026
Unprompted review
Reply from Speirs Gumley
Good afternoon Mary,
Thank you for taking the time to leave us a review. We're delighted to hear Olivia was able to help you quickly with the plumbing issue and will make sure to pass on your wonderful feedback to both Olivia and the plumbers who attended.
Kind Regards,
Speirs Gumley
Reply from Speirs Gumley
Good Morning,
Thank you for taking the time to leave us a review, your feedback is appreciated.
Kind Regards,
Speirs Gumley
Lynne looks after us so well
Lynne looks after us so well.
Nothings ever too much trouble .
Wish my old factors had someone like her.
May 1, 2026
Reply from Speirs Gumley
Good Morning,
Thank you for taking the time to leave us a review. We're delighted to hear you've been happy with the service from Lynne, we'll make sure to pass your kind words on to her.
Kind Regards,
Speirs Gumley
Factoring is not east but Michael…
Factoring is not east but Michael Mullan at Speirs Gumley is very efficient and always replies to emails and is proactive
May 1, 2026
Reply from Speirs Gumley
Good Morning,
Thank you for taking the time to leave us a review. We're delighted to hear you've been happy with the service from Michael, we'll make sure to pass your kind words on to him.
Kind Regards,
Speirs Gumley
Very prompt and professional service
Very prompt and professional service. Megan Kerr has been consistently good to deal with over a number of years.
April 16, 2026
Reply from Speirs Gumley
Good Afternoon,
Many thanks for taking the time to leave us a review, we appreciate your feedback and will make sure to pass this on to Megan.
Kind Regards,
Speirs Gumley
Olivia has always been very friendly
Olivia has always been very friendly, polite and professional…..in dealing with any queries, problems we’ve had.
April 8, 2026
Reply from Speirs Gumley
Good Afternoon Margaret,
Thank you for taking the time to leave us a review. We are delighted to hear you've been happy with the service from Olivia and will make sure to pass on your kind feedback to her.
Kind Regards,
Speirs Gumley
Terrible experience
Terrible service
They are all after your money, this people will add £40 to your bill if they had to remind you for any reason.
April 13, 2026
Unprompted review
Reply from Speirs Gumley
Good Afternoon,
When we issue your common charges invoice to you, we note the payment terms on it. Our Written Statement of Services also outlines any fees due if common charges invoices remain unpaid.
Kind Regards,
Speirs Gumley
There was a leak from above flats
There was a leak from above flats. They acted quickly when I notified them it was coming into my flat
April 1, 2026
Reply from Speirs Gumley
Good Afternoon,
Thank you for taking the time to leave us a review. We're please to hear we could help with resolving the leak into your property.
Kind Regards,
Speirs Gumley
Blocked Downpipe
I contacted the property manager to let them know the gutter cleaning company had missed some grass growing inside one of the downpipes. The very next day, the company returned and fixed the problem, so the response from Speirs Gumley was fantastic.
April 2, 2026
Reply from Speirs Gumley
Good Afternoon,
Thank you for taking the time to leave us a review, we're delighted to hear we were able to sort the issue with the missed grass cutting quickly for you, we appreciate your feedback.
Kind Regards,
Speirs Gumley
From start to finish I’ve found Speirs…
From start to finish I’ve found Speirs Gumley easy to deal with and super professional. Their communication around costs, charges and plans for the estate I live on are clear and detailed.
I find having them managing the factoring a comfort and protection of fairness to all.
March 27, 2026
Reply from Speirs Gumley
Good Afternoon,
Thank you for taking the time to leave us a review, we're so pleased to hear you've found it easy to deal with our team and that we can give you peace of mind when it comes to your property.
Kind Regards,
Speirs Gumley
Changing Lock
The person I spoke with, Olivia Beaton, dealt promptly with the problem at my flat.
March 19, 2026
Reply from Speirs Gumley
Good Morning,
Thank you for taking the time to leave us a review, we'll make sure to pass on your feedback to Olivia.
Kind Regards,
Speirs Gumley
Response right away
Response right away. Excellent service.
New lock fitted within a couple of days.
Couldn’t ask for better.
March 18, 2026
Reply from Speirs Gumley
Good Morning,
Thank you for taking the time to leave us a review, we're delighted to hear your positive feedback.
Kind Regards,
Speirs Gumley
Not great service
Constantly having to chase to get an answer. Contacted them over 4 weeks to get some answers in relation to factoring bills. Still have not got to the bottom of it.
March 20, 2026
Reply from Speirs Gumley
Good Afternoon,
Thank you for taking the time to leave us a review. We appreciate your feedback.
Kind Regards,
Speirs Gumley
Outstanding service and support
It’s less the company and more about one of the property managers - Susie Robertson. A company is only as good as the people who work for it and having dealt with a few property managers over the years, Susie was a breath of fresh air. Her communication was excellent and her help to me was second to none. She is a great ambassador for the company.
March 18, 2026
Unprompted review
Reply from Speirs Gumley
Hi J B,
Thank you for taking the time to leave us a review, and for your wonderful feedback on Susie. We're delighted to hear you've had a great service from Susie and we'll make sure to pass on your kind words to her.
Kind Regards,
Speirs Gumley
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