Since Allan taken over our property, things improved with easy communication, prompt response and action (where possible) not easy with so many to try and get agreement from. I really hope keeps up.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lynne Alison has been outstanding and very efficient as our Factor Agent. Lynne has been very professional and gets things done. With reference to our experience, we cannot understand why Factors get... See more
Company replied
I got in touch recently about potholes near the entrance to the parking at the back of our flat. Susie was extremely prompt and helpful in her reply. She also followed up with extra information she r... See more
Company replied
I have had Speirs Gumley as the factors at my flat for 17 years now, during this time I have had numerous dealing with them, some good, some bad and some average. What I can say is since the he new pr... See more
Company replied
Company details
Written by the company
Speirs Gumley are Residential and Commercial Property Management Specialists with our Head Office based in Glasgow. Our modern approach is balanced with the traditional values we have forged from over 195 years of experience in the property industry. We invest in innovative technology to deliver outstanding service without losing sight of our core values. Please call 0141 332 9225 for more information.
Contact info
Red Tree Magenta, 270 Glasgow Road, G73 1UZ, Glasgow, United Kingdom
- 0141 332 9225
- customerservices@speirsgumley.com
- www.speirsgumley.com
4.1
Great
152 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Factoring is not east but Michael…
Factoring is not east but Michael Mullan at Speirs Gumley is very efficient and always replies to emails and is proactive
May 1, 2026
Reply from Speirs Gumley
Good Morning,
Thank you for taking the time to leave us a review. We're delighted to hear you've been happy with the service from Michael, we'll make sure to pass your kind words on to him.
Kind Regards,
Speirs Gumley
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Very prompt and professional service
Very prompt and professional service. Megan Kerr has been consistently good to deal with over a number of years.
April 16, 2026
Reply from Speirs Gumley
Good Afternoon,
Many thanks for taking the time to leave us a review, we appreciate your feedback and will make sure to pass this on to Megan.
Kind Regards,
Speirs Gumley
Olivia has always been very friendly
Olivia has always been very friendly, polite and professional…..in dealing with any queries, problems we’ve had.
April 8, 2026
Reply from Speirs Gumley
Good Afternoon Margaret,
Thank you for taking the time to leave us a review. We are delighted to hear you've been happy with the service from Olivia and will make sure to pass on your kind feedback to her.
Kind Regards,
Speirs Gumley
Terrible experience
Terrible service
They are all after your money, this people will add £40 to your bill if they had to remind you for any reason.
April 13, 2026
Unprompted review
Reply from Speirs Gumley
Good Afternoon,
When we issue your common charges invoice to you, we note the payment terms on it. Our Written Statement of Services also outlines any fees due if common charges invoices remain unpaid.
Kind Regards,
Speirs Gumley
There was a leak from above flats
There was a leak from above flats. They acted quickly when I notified them it was coming into my flat
April 1, 2026
Reply from Speirs Gumley
Good Afternoon,
Thank you for taking the time to leave us a review. We're please to hear we could help with resolving the leak into your property.
Kind Regards,
Speirs Gumley
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Blocked Downpipe
I contacted the property manager to let them know the gutter cleaning company had missed some grass growing inside one of the downpipes. The very next day, the company returned and fixed the problem, so the response from Speirs Gumley was fantastic.
April 2, 2026
Reply from Speirs Gumley
Good Afternoon,
Thank you for taking the time to leave us a review, we're delighted to hear we were able to sort the issue with the missed grass cutting quickly for you, we appreciate your feedback.
Kind Regards,
Speirs Gumley
From start to finish I’ve found Speirs…
From start to finish I’ve found Speirs Gumley easy to deal with and super professional. Their communication around costs, charges and plans for the estate I live on are clear and detailed.
I find having them managing the factoring a comfort and protection of fairness to all.
March 27, 2026
Reply from Speirs Gumley
Good Afternoon,
Thank you for taking the time to leave us a review, we're so pleased to hear you've found it easy to deal with our team and that we can give you peace of mind when it comes to your property.
Kind Regards,
Speirs Gumley
Changing Lock
The person I spoke with, Olivia Beaton, dealt promptly with the problem at my flat.
March 19, 2026
Reply from Speirs Gumley
Good Morning,
Thank you for taking the time to leave us a review, we'll make sure to pass on your feedback to Olivia.
Kind Regards,
Speirs Gumley
Response right away
Response right away. Excellent service.
New lock fitted within a couple of days.
Couldn’t ask for better.
March 18, 2026
Reply from Speirs Gumley
Good Morning,
Thank you for taking the time to leave us a review, we're delighted to hear your positive feedback.
Kind Regards,
Speirs Gumley
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Not great service
Constantly having to chase to get an answer. Contacted them over 4 weeks to get some answers in relation to factoring bills. Still have not got to the bottom of it.
March 20, 2026
Reply from Speirs Gumley
Good Afternoon,
Thank you for taking the time to leave us a review. We appreciate your feedback.
Kind Regards,
Speirs Gumley
Outstanding service and support
It’s less the company and more about one of the property managers - Susie Robertson. A company is only as good as the people who work for it and having dealt with a few property managers over the years, Susie was a breath of fresh air. Her communication was excellent and her help to me was second to none. She is a great ambassador for the company.
March 18, 2026
Unprompted review
Reply from Speirs Gumley
Hi J B,
Thank you for taking the time to leave us a review, and for your wonderful feedback on Susie. We're delighted to hear you've had a great service from Susie and we'll make sure to pass on your kind words to her.
Kind Regards,
Speirs Gumley
Suzie Ralph has been a great help…
Suzie Ralph has been a great help navigating us through our roof repair. Always pleasant and knowledgeable.
March 5, 2026
Reply from Speirs Gumley
Good Afternoon Anne,
Thank you for taking the time to leave us a review, we're delighted to hear your feedback and will make sure to pass it on to Suzie.
Kind Regards,
Speirs Gumley
Very helpful staff
Very helpful staff. Responded to my email requests very rapidly, and provided exactly what I needed.
February 20, 2026
Reply from Speirs Gumley
Good Afternoon Andrew,
Thank you for taking the time to leave us a review, we're so pleased to hear you're happy with our service.
Kind Regards,
Speirs Gumley
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Listened to me
March 2, 2026
Reply from Speirs Gumley
Good Afternoon,
Thank you for taking the time to leave us a review, we appreciate your feedback.
Kind Regards,
Speirs Gumley
Happy with Speirs Gumley
Any time I contact Speirs Gumley with any issue weather it’s pedestrian lights or a broken fence they have been very prompt in responding as well as a solution
February 23, 2026
Reply from Speirs Gumley
Good Morning Ed,
Thank you for taking the time to leave us a review, we're so pleased to hear you're happy with our service.
Kind Regards,
Speirs Gumley
When you phone all the staff
When you phone all the staff are all very helpful and Suzanne Ralph is so understanding and so nice to talk too
February 26, 2026
Reply from Speirs Gumley
Good Morning Christine,
Thank you for taking the time to leave us a review, we'll make sure to pass on your lovely feedback to Suzanne.
Kind Regards,
Speirs Gumley
I had a very positive experience with…
I had a very positive experience with Olivia Beaton in your Glasgow office. She took my first call quickly. Her manner was friendly, polite and professional. Olivia understood exactly what was required and acted upon my request immediately.
February 24, 2026
Reply from Speirs Gumley
Good Morning Victor,
Thank you for taking the time to leave us a review. We're delighted to hear how pleased you were with the service from Olivia, we'll make sure to pass on your feedback to her.
Kind Regards,
Speirs Gumley
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Admin fee for final bill
Was shocked when i found out we had to pay 120 pounds for a final bill going to the lawyer after we sold our house.Paid our bill every month without fail. Was told it was an admin fee just for sending the final bill and closing the account.
December 5, 2025
Unprompted review
Reply from Speirs Gumley
Good afternoon,
We're sorry to hear you were shocked at the apportionment fee related to your recent house sale, you should have been made aware of this by the solicitor handling the sale for you.
We also highlight in our Written Statement of Services that when you sell your property; "Your Solicitor will write to us requesting details of; your typical annual maintenance costs, proposed repairs, warranties, insurance information and confirmation that we will apportion charges between you and the purchaser. This is not part of our core management service and a ‘sales information and apportionment fee’ will apply which will be notified to your solicitor during the conveyancing process."
Kind Regards,
Speirs Gumley
good communication with Speirs Gumley staff
staff very friendly and helpful. phone answered promptly and transferred to another member of staff. staff knowledgeable about issue raised
February 12, 2026
Reply from Speirs Gumley
Good Morning Peter,
Thank you for taking the time to leave us a review. We're really pleased to hear your feedback.
Kind Regards,
Speirs Gumley
Swift and we’ll researched response to…
Swift and well researched response to my question.
February 17, 2026
Reply from Speirs Gumley
Good Morning Allan,
Thank you for taking the time to leave us a review. We're really pleased to hear your feedback.
Kind Regards,
Speirs Gumley
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