Ordered the items in january and it’s…
Ordered the items in january and it’s still not processed or shipped yet.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered the items in january and it’s still not processed or shipped yet.
Package took over a month to arrive. I ordered two products and they were shipped out individually and at no point was I provided with shipping information.
I reached out to the company’s customer service email approximately two weeks after no updates from placing my order. I never received a response, I tried contacting customer service 3 other times and never received a response.
Luckily the packages showed up (one showed up a month later and the other two weeks after) before I submitted the dispute form for this charge on my credit card due to not receiving the product and not receiving any help or communication back from customer service.
Products work as described but unfortunately I will find a 3rd party vendor to order from next time.
No one answered a single one of my emails and the product I paid for never even shipped. This is about as poor of customer service as you can get and I will never order from Spes again.
the product didnt work at all seems to be defective or broken and i am unhappy as this cost me $20
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.