Spicy Lingerie Reviews 

I have ordered many items from here. However, the last order I payed for 2 days shipping and received the item more than 10 days later. Ordered an item on the 20th of December payed for 2 day air so it would get here by the 29th. As of today the 27th has not shipped. Has quality items if you can wait 2 to three weeks for them.

Ordered three sets of lingerie from them and received two of the three with a note saying they would deliver the third. After a few weeks of 0 updates, I reached out on their customer service line and asked about the status. They responded back with

“ We apologize for any inconvenience you have encountered.
Please note that this has been voided/cancelled as it has been 29 days now since your order was placed. PayPal does have a policy in place that does not allow us to process payment after 29 days. You are welcome to reorder the item at any time if you still wish to receive it.”

I would highly suggest ordering elsewhere. Delivery took much longer than I expected, lingerie was not accurately sized, material was cheap, and customer service is non existent.

I ordered a pair of shoes on 11/5 and paid for the 2-3 day shipping. I should have known when I didn't receive a tracking number that I wasn't going to receive my item yesterday. I have an event to go to today and really needed this shoes. There shouldn't be any excuses because I live in Vegas which is a 40 min flight from Ontario, CA. They don't answer the phones or my email either so I will disputing this with my bank. They didn't render services. This is the first and last time I ever order from this company.

Paid $30 for express shipping and it’s taking two weeks to get my order. “Customer service” refuses to do anything and just keeps repeating themselves about how it’s within the acceptable range.

Terrible company. Dishonest about fulfillment and processing times. Rude argumentative and abusive customer service. Refusal to escalate to a supervisor followed days later by response from management displaying the same rude behavior. Polite request for a quicker expedite responded to in very demeaning rude denial.

Terrible company. Paid for rush shipping, package was not rushed. Multiple items were back ordered. Did not tracking info for days. Multiple requests to refund my money were denied.

2 years in a row I ordered halloween costumes . First year i ordered in early sept. They wanted til oct.31 to tell me it would not be delivered until Dec. This year ordered in June and on Oct 22ndthey informed me it was out of stock so they canceled my order. I will never purchase from them again.

Placed order - said it shipped. Never came to my address. Dont know what they are doing. I messaged them and never heard back. Paid for priority shipping. This is second time I have had problem with company.

USD to CDN was expected but the charges from duties due to shipping across the border were roughly 50% of the sale price.

Spicy Lingerie is intentionally misleading customers by having a "Hassle Free 30 Day Returns" graphic on every single page. Turns out, if you go to return items they will tell you that anything that includes panties, hosiery, or is a teddie is FINAL SALE/NON REFUNDABLE.

They are deceiving all of their consumers by not disclosing that information on any single product page or on the check out page. This scam is stealing hundreds of dollars from unknowing consumers who make good faith purchases thinking that this is a business with integrity. However, if an Item doesn’t work out Spicy Lingerie gaslights the consumers and tells them no no no those “hassle free returns” badges on every page don’t apply to you. Not only is Spicy Lingerie willingly withholding critical purchasing information from their customers, they are purposefully doing so in order to make a profit.
There is one single mention of this policy ON THE ENTIRE WEBSITE which has hundreds of pages. The mention is hidden on the Return Policy page—they went to great lengths to make it unnoticeable. It is not listed with their BOLD AND BRIGHT PINK return policy that says hassle free as long as it's within 30 days. Instead, it's one unnoticeable sentence at the very bottom of the page completely opposite to all the other return policy information.

Furthermore, when you request a refund for eligible items they say (direct quote) "Please note you are welcome to return these items at your own risk. All items go through a thorough inspection process so in the case that the items are not accepted for any signs of use the returns department would reach out with more information." At the consumer's own risk? That language is so threatening, and then they suddenly introduce a THOROUGH INSPECTION PROCESS for all items. I read horror story after horror story in bad reviews from customers who had Spicy Lingerie employees lie to them and say the item had dog hair on it, so was not eligible and they would not get the merchandise or their money back.

No product pages mention any restrictions such as costumes can only be returned for store credit or that the majority of items in their website are final sale. This is a lingerie business—75% of their inventory are teddies, panty sets, and hosiery! They are defrauding honest consumers by LYING on every page of their website stating that they have hassle free returns, when the vast majority of their merchandise is non refundable.

They deceptively advertise a return policy that's easy, in fact it says all you need to do is just write return on your packing slip and mail to their facility. Spicy Lingerie purposefully discourages customers from even going to the return policy page! And if a customer does go to the page, it is filled with phony and vague information. The policy that nearly EVERY SINGLE ITEM IN SPICY LINGERIE’S INVENTORY CANNOT BE RETURNED OR REFUNDED is listed in a covert section of the return policy page. It is separated from all of the other return information, the text stylistically looks nothing like the return policy section—they have camouflaged it so convincingly I doubt anyone ever sees it. In addition to this, if you have a rare item that can be returned there will be a thorough inspection involved.

This company is purposely misrepresenting return policies in order to defraud consumers out of their money. Online website review platforms for the business are BLOATED with fake positive reviews. This is again another dishonest tactic they use to lure consumers to buy their products.

Additionally, when consumers return items (items not deceptively made final sale), Spicy Lingerie denies returns for fabricated reasons, defrauding the consumer out of both the merchandise and the money spent on it. This manipulative and corrupt business needs to be held accountable for their actions.

Placed an order and one item was out of stock so I was told it was canceled. I received an email saying it was back in stock and I ordered it again. I then received two of the same item and was charged for both. I returned one at my expense because they don't pay for returns and my return was denied because it was over 30 days. I called and was told sorry, denied. If I want it back I can pay $4 to have it shipped back to me.
Terrible company to deal with.

Horrendous customer service. Paid for 2-3 days shipping on an order that was $1500. A fraction of it arrived. The rest I had to send many emails chasing where it was. Eventually I was told it was in a separate, but they couldn’t deliver it as “the business was closed”. The address is residential and their first package arrived fine. It took weeks to get back to their store (apparently) and even longer for a refund. 6 weeks after ordering I only got a few of my items. When one of the items was needing returned (due to damage) I was told I had to pay for the return postage. Absolutely shocking customer service. Every time I order from them, there’s a problem, and lots of ping pong messages to get it sorted. Very disappointed

DO NOT ORDER THROUGH THIS COMPANY.
Does not update what is in stock, what isn’t in stock.
Ordered lingerie and heels.
Paid for 2-3 day shipping. TOOK THEM A WEEK TO FULFILL THE LINGERIE, then I ask why that’s the only item shipped. They said heels are out of stock. So I replace them, I ordered lingerie on the 8th received it on the 17th.
Told me heels were shipped on the 17th. I get the tracking number and it’s by regular mail. I ask why isn’t it 2-3 day shipping?
They said they could only apply it to the first order. I said are you kidding?
NEVER EVER DEAL WITH THIS COMPANY. I WOULD GIVE IT ZERO STARS IF I COULD.

Placed an order ! Paid for 2-3 business days . Didn’t receive called and was told they would ship 2-3 business days from time they found full order and were ready to ship . She kept repeating the same story . Wouldn’t give me a straight answer as to his that was deceiving

I recently had the pleasure of shopping at Spicy Lingerie. I’m the type to leave detailed and long reviews, so bear with me.

One of the most impressive aspects of Spicy Lingerie is the quality of their products. From delicate lace to luxurious satin!!! Spicy Lingerie delivers on both style and substance.

I was MOST impressed by the durability of their lingerie, even with frequent wear. I was happy by how quickly my order was processed and shipped, I was also happy to discover that Spicy offers free gifts to their customers as a token of appreciation. This thoughtful gesture not only enhances the shopping experience but also reinforces the brand's dedication to customer satisfaction. Whether it's a complimentary accessory or a special discount, these free gifts add an extra layer of value!!!

In conclusion, my experience shopping at Spicy was nothing short of exceptional. From the quality of their products to their prompt shipping and generous free gifts, every aspect of the shopping experience exceeded my expectations. I would highly recommend Spicy Lingerie to anyone in search of premium-quality lingerie.

Very very rude and disrespectful!!! Stephanie is always the one on live chat and she is rude and hostile, BEWARE!!! I ordered a corset for a Halloween costume and had to return it because it arrived broken. I was approved for a return so I returned it. I had to buy my own label and returned it within 24 hours. I just got a notice saying "Refused return" and they claim there's hair all over it and bodily liquids! What?! I NEVER wore this due to it arriving broken and I dont have hair, I have a bald head, also no animals. Stephanie kept yelling at me and making stuff up as she went! Never ordering here again!

I paid for priority 2-3 day shipping however I did not receive my order in that time frame. When I inquired as to why my order had not yet been shipped on day 4 I was told the priority shipping is for 2-3 days after leaving their warehouse. Needless to say that is not priority shipping. As someone who pays for orders with expedited service quite often I am quite irritated. I bought my items for a function expecting them to be delivered long before the event and I still do not have my items nor have they been shipped.

Terrible customer service. Company sent me a ripped and used costume and refused to send me a replacement

If I could score lower I would!
I placed a $250 order (including the expedited shipping fee) for a variety of items for an anniversary. An initial order to try the site, see how they do with my first order. I wanted to try several types of pieces for sizing as well as model the pieces for my significant other.
Per the site, it’s 2-4 days for processing PLUS 2-3 days for shipping. Per the snarky response from Raquel in customer service, it can be 5-7 days to process PLUS AN ADDITIONAL 2-3 days shipping time.
So, in actuality there is no reason to pay anything for shipping as there is no expedient service. A customer has no idea what the processing time may be. It could be 2-7 days. If you’re planning anything, it’s an issue. Next, charges for shipping: if I am paying for 2-3 day delivery, I am expecting 2-3 days for delivery! Max of 3-4 days. Overnight delivery charges are ridiculous plus waiting a week or longer when you’re expecting a day to two days — forget it!

Don’t waste your time or money. There is enough variety on the market to shop elsewhere. I opted into Fenty’s lingerie today after seeing my order still in limbo on Spicy’s website, so thank you Spicy Lingerie for reminding me that labels are worth it!
Customer service is a thing.
Y’all just lost thousands…
Thousands.

I placed my order on June 18th received on June 27th. Their items aren't what they are worth, quality is subpar. I placed an order with priority shipping and it took a very long time to get here. Their website states it can take up to 4 business days to ship which they fully took advantage of and one day to process the items. Priority mail takes 2-3 days but it really means 2-3 business days so if it's shipped out on a Friday it really won't take 2-3 days but really 4 days. I emailed them stating that I received the items late and their response was very snotty. The free items were also very cheap, yes they were free but reminded me of what a dollar store would sell if they sold lingerie.