Spiderfarmer Reviews 116

My experience with spider farmer is completely satisfactory, their products are of great quality, the application as well as the devices work professionally. I have had a small problem with a device and the customer service is impressive, very fluid communication and they solved the problem the same day. I am recommending this system to other growers.

One fan broke down rather qick but custumer support was very helpful and it got replaced without problems.

good equipment.Lights have a great life span with an after service...Customer service is top notch .I support spiderfarmer to the fullest..

Good quality of the products.
1 fan had a Bearing damage but the support was good and helpful and responded really fast . No discussion, they send fast the fan to me .

I had an issue with a GGS Controller that suddenly stopped working. The Spider Farmer support team responded very quickly, guided me through the diagnostics, and arranged a replacement without any complications. Their communication was clear, friendly, and efficient. It’s great to see a company that truly stands behind its products.

I also really appreciate the overall Spider Farmer ecosystem — the way their devices work together makes growing much easier and more reliable. I’m looking forward to seeing new products and further improvements.

If I could suggest one feature for the future, it would be the option to synchronize a second pump for mixing the nutrient solution in the reservoir before irrigation. This would be extremely useful for automated setups.

Overall, I’m very satisfied with both the products and the customer service. Thank you, Gloria.

Very good and fast reply’s on support

Amazing support and flexibility!
I wanted to buy a complete kit but needed a different tent size than the standard one. The team was incredibly accommodating and swapped it for me without any issues.
Special thanks to Lychee for the fast responses and smooth communication. She handled everything perfectly and made the whole process stress-free. Highly recommended! :)

Great help from support when ordering to a non EU Country, great quality in general and very affordable. Easy to set up and everything seems to be running like a dream.

Excellent client service, very reactive

Everything runs perfectly, very glad have chose Spider Farmer. I already have the goods since February. The assistance was great, one article arrived with problems and they immediately send another and after a few weeks a sensor stopped and they send another again. Very good assistance, good products, nice choice, I'm very happy.

If i could, i would give 100 Stars,

Every Problem i Face, Lychee fixed it for me!
The E-Mail Response Time is outstanding fast, got an Answer on every Question within Hours, its insane!

The Quality and the Prices are also insane good, i swapped my complete Setup too Spiderfarmer, and i recommended it too all my other grow Friends to do the same!

From my perspective, I can't understand how so many bad reviews come about.

Personally, I'm completely satisfied with Spiderfarmer. There was a minor issue, but I was immediately and easily offered a satisfactory solution, so both sides are happy.

I will definitely recommend Spiderfarmer.

Thanks to Spiderfarmer's support team!

Excellent quality for the price and great design. After service was 5 stars. I'd Recommend 100%

I’ve had an outstanding experience with Spider Farmer. From the moment I placed my order, everything was smooth and professional. The delivery was fast, packaging was secure, and the quality of the product exceeded my expectations.

The LED grow lights are incredibly efficient, well-built, and provide excellent coverage. My plants responded almost immediately — healthier growth, stronger stems, and noticeably better yields. It’s clear that Spider Farmer invests in both technology and quality control.

Customer support was also responsive and helpful when I had a question, which made the whole experience even better.

If you’re serious about growing, Spider Farmer is absolutely worth it. Highly recommended!
⭐⭐⭐⭐⭐

"I recently invested in the Spider Farmer Grow Genius System (GGS Sensor Pro Kit) along with their power strip, and for the first two weeks, the integration was flawless. Unfortunately, my SF-GGS CO2 sensor began acting up.

Being based in Europe, I reached out to their customer service (presumably their German hub). I was impressed by the near-instant reply. They asked for specific details so their technical team could evaluate whether the sensor was repairable or faulty. After a quick review, they confirmed it needed replacement.

To my absolute delight, instead of just sending a replacement sensor, Spider Farmer sent me an entirely new Grow Genius Kit. I was amazed and delighted. They are clearly serious professionals who stand behind their products. I couldn’t be happier with the service and will definitely continue to support this brand."

I had some Problems with some of the Spiderfarmer Equipment.
My Impression is that they really work on the quality of their Support.
Aunestly speaking I had some issues with the Support last year.
But it improved a lot...i got reply once every day and they replaced every product in very short time with a new product.

So i give 4 Stars cause there where some issues last year and i want to be transparent.
But my experience this year with the Support was 5 Stars 🙂

So thank you for the Support and keep the good spiririt.

It's saying between 4-7 days delivery but I'm waiting 13 days and still waiting for the package to arrive hopefully the light will work ok so far 50/50

Spider farmer EU, is the best.

CO2 sensor complaint On 15.12.2025 I found out that my CO2 sensor stopped working! I wrote to the customer service line about the malfunction along with details (date of purchase, order number) On 16.12 I received an email around 8.30am requesting a photo of the sensor over time. In the evening around 20.00 I sent 5 photos of the sensor from different segments of the day. On 17.12 a quick check was apparently carried out by the Spider Farmer technical department. On 18.12 morning I was informed about the replacement and asked to confirm the address. On 19.12 I received an email with the tracking number of the package. The delivery time (I live on an island) is usually about 5 working days. Unfortunately it's Christmas so the package will probably arrive later than standard, but Spider Farmer can't during Christmas😜. How do I rate the communication? As a person who lives by communication and trade, I must say that it was at a great level without unnecessary questions (when the seller usually tries to avoid acknowledging the complaint) and completely factual. The behavior of the operators is at a great level and words like please and thank you and sorry which at first glance look like: nothing to comment on. In fact, respect for customers has been lost! But not at SPIDER FARMER! One feels that they are really interested! I do not understand your criticisms of the lack of communication and the quality of the products. I am enthusiastic about SPIDER FARMER, their products, service in short from A to Z!!!🫵👍🥇

Had bought the SF600 3 tier shelf unit and just after a year of having it(when the warranty expired) 2/3 power supplies got so hot and melted, thankfully I caught it before starting a fire. I also had each power supply in a different power socket so I was not overloading our outlet. So I emailed spider farmer clearly stating 2/3 were bad along with a side by side image, after 19 emails of arguing, they finally agreed to send "power supplies" for a $20 shipping charge so, we paid. After 2 weeks I get an email stating how they no longer make that power supply and will be sending "new upgraded ones" another week and a half goes by and we get another email saying "that power supply is out of stock so we will be sending new SF600s. Another week and a half later, only 1 light shows up so I once again, email them back about having 2 as originally stated. They then proceeded to tell me that I only specified 1 power supply so I in turn took screenshots of the very first email I sent specifying 2/3 were bad along with the screenshot of the pictures I sent them, I am waiting on a reply and told them I do not want their product cause I'm sure they'll want another $20 for shipping due to their mess up. Just a horrible place for any kind of customer service. I would definitely NOT recommend their products. If I wasn't their at the time, my house could have literally burnt down due to they're faulty power supplies that they just so happen to "not make them anymore".