Maybe I checked too often, but the 49 payout sat on approved every time. Mia in live chat gave a different answer from yesterday's agent. The status did not explain the next step. I saved a screenshot... See more
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The welcome offer looked simple until the bonus wallet opened. Cash balance and bonus balance kept switching order, and I nearly played from the wrong one. Support still had the same old note afterwar... See more
not me calculating how much i'd have if that 500x hit on my normal bet instead of the 10c test spin. devastating
The welcome offer looked simple until the bonus wallet opened. Cash balance and bonus balance kept switching order, and I nearly played from the wrong one. The account page gave me nothing clearer.
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starburst froze and round history stayed blank.
The annoying part was two agents gave…
The annoying part was two agents gave different answers about ticket #6205. It stayed that way after refresh, which made no sense.
Before I gave up
Before I gave up, FAQ and email asked for different documents. I asked support and got a vague wait message — what a joke.
KYC appeared only after I tried…
KYC appeared only after I tried withdrawing £42.
i started with a small £112 test while…
i started with a small £112 test while my coffee went cold.
Cashier rules and bonus terms contradicted each other.
Then Oliver from live chat sent a reply about something else.
By the evening I had more screenshots than answers.
Tuesday evening was when the problem…
Tuesday evening was when the problem started. The document list changed after i uploaded my proof of address. It was already my second coffee, so maybe I was impatient, but still. The whole thing felt messy rather than just slow.
Before I gave up
Before I gave up, favourites vanished after I changed device. I checked again later and the page still showed the same thing
After a small £60 test
After a small £60 test, mobile and desktop showed different cashier layouts. I asked support and got a copied FAQ.
wednesday afternoon I noticed the…
wednesday afternoon I noticed the balance returned without any note. It stayed that way after refresh, which made no sense
on my cracked-screen tablet
on my cracked-screen tablet, chat closed while I was typing the amount. It stayed that way after refresh, which made no sense.
after a small £63 test
after a small £63 test, the minimum changed from £20 to £50. It stayed that way after refresh, which made no sense.
Email never arrived.
Support pasted FAQ and ignored my…
Support pasted FAQ and ignored my screenshot — same mess again
I checked after work and the…
I checked after work and the verification page showed no status. It stayed that way after refresh, which made no sense.
While trying to sort request 64003
While trying to sort request 64003, favourites vanished after I changed device. I checked again later and the page still showed the same thing
Bonus expired last night
Support pasted FAQ and ignored my…
Support pasted FAQ and ignored my screenshot.
free spins vanished when I reopened…
free spins vanished when I reopened Sweet Bonanza on mobile.
Login looped three times.
£17 still pending since Wednesday…
£17 still pending since Wednesday afternoon, seriously?
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