It was OK the response to my mails always on point the customer service is brilliant! Just the withdraw usually it goes to my account the next day or after 6hours but now its getting late to go into m... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Spinbet is full of opportunities. There helpful when your in need of help. Also comes with free spins bonuses everyweek if you deposit.big wins sometimes
Company replied
Theres a huge range of slots to choose from and play. Every problem I've had, chat has helped in everyway and got things sorted fast😊best thing about Spinbet is withdrawals are fast which we love!! B... See more
Good software Withdraws need to be instant. Waiting days for a bank transfer. Not enough bonuses and the VIP experience will cost tens of thousands of deposits before you are a VIP.
Company replied
Company details
Written by the company
Welcome to SpinBet's official Trustpilot page, your go-to source for genuine insights into one of the leading international online casinos and sports betting sites. At SpinBet, we're dedicated to offering an expansive array of over 2,500 casino games alongside the latest and most competitive odds in sports betting. Our commitment to excellence doesn't end there; we pride ourselves on providing very fast payouts and exceptional customer support to ensure the best experience for our players. Our goal here is to transparently share and respond to feedback, continuously improving our services based on your experiences. Dive into the reviews to discover why SpinBet is the preferred choice for casino and sports betting players worldwide.
Contact info
277 Broadway, 1023, Auckland, New Zealand
- support@spinbet.com
- spinbet.com
3.9
Great
496 reviews
Replied to 89% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from SpinBet
Hi Matt, thanks for sharing your experience! We’re glad to hear our support team has been looking after you well. Providing a smooth and helpful service is what we’re all about, so thank you for the feedback.
Team SpinBet
Reply from SpinBet
Many thanks for the 5-star rating, Genna!
It is great to know you find our platform bright and easy to navigate. We aim to keep everything as user-friendly as possible for our players, so we appreciate you sharing your experience.
Should you ever need any assistance while playing, our team is always available via live chat.
Team SpinBet
Withdrawal Process
The withdrawal process is too slow compared to its sister site Spinbit. It use to take 6 hours now it takes longer :(
February 4, 2026
Unprompted review
Reply from SpinBet
Jamie, thank you for your feedback regarding our withdrawal speeds. We previously requested further details through Trustpilot to help us investigate your concerns, but since we have not received a reply, we are unable to look into this matter fully.
If you would still like assistance, please reach out to our support team via live chat so we can look into this for you.
Team SpinBet
Had fast and helpful service from Jiro
Had fast and helpful service from Jiro. Forwarded my concern directly to the team👍
February 2, 2026
Unprompted review
Reply from SpinBet
Ngahuia, appreciate you taking the time to leave a review
It’s great to know Jiro acted quickly and helped get your concern in front of the right people. We’ll make sure he sees your kind words!
Team SpinBet
Jiro Staff Member
Jiro,
This helper/Staff Member (Jiro) was very polite and helpful with handling my problem which is very important for customers that need to know what’s going on with their accounts!
February 1, 2026
Unprompted review
Reply from SpinBet
Daniel, thank you for the review
Really pleased to hear Jiro was polite and helpful and kept you updated on what was happening with your account. We agree that clear communication matters, and we’ll be sure to share your feedback with him!
Team SpinBet
If only there was a 0
If only there was a 0 , cause thatl be my score for this shit arse scam arse casino!! Been playing this shit casino since day dot and nothing but shit !! I felt like it was only certain days where it was going off and the rest of days wore nothing but shit! Sooo much downfalls bout this casino, would never recommend
January 28, 2025
Unprompted review
Reply from SpinBet
Thanks for your review, Nitah, and sorry to hear you feel this way
SpinBet is a licensed platform and our games are supplied by approved providers, with outcomes generated by certified RNGs. If you have a specific concern you want us to check, please contact our support team via live chat from your account and we’ll help
Team SpinBet
Great support easy withdrawls
January 28, 2026
Unprompted review
Reply from SpinBet
Thanks for the review, Shane!
Great to hear support has been helpful and withdrawals have been easy. We appreciate you choosing us and we’re here anytime you need a hand
Team SpinBet
Very poor customer service
Very poor customer service.
Recieved a promo code for first deposit which didn’t work. No one willing to help.
App still showed that I had a welcome bonus but apparently wasn’t aloud that one either. So no welcome bonus what so ever.
January 22, 2026
Unprompted review
Reply from SpinBet
Mike, we have carefully reviewed your account history and the recent chat logs regarding this situation.
Our records show a different sequence of events than what has been described here. Specifically, the initial bonus code was not applied before play began, and when our team offered to manually credit a bonus on your subsequent deposit, that offer was declined. We always aim to be as helpful as possible, though we can only apply bonuses within the set terms.
While we are sorry to hear you are disappointed, we are pleased to see you have already enjoyed a successful withdrawal of your winnings from our site.
Should you need any further assistance, please feel free to reach out to our live chat or email us at support@spinbet.com.
Team SpinBet
Beware when you try an withdraw
At first it was enjoyable to play, than I started having trouble trying to withdraw, tried messaging, but no luck there either, was asked to send documents, so I did, an still pending, haven't got any confirmation if documents were correct, really cautious plating, cause withdraw still pending, really frustrating, cause I've been waiting for nearly a week, please sort this out, or I'll be going else where
January 9, 2026
Unprompted review
Reply from SpinBet
Thanks for posting, Mary. We are sorry to hear you have had a frustrating wait while trying to withdraw, especially after submitting the documents requested.
We did reach out via Trustpilot to ask for a few details so we could locate your case and check what is still needed, but we did not receive a reply within the response window. If you would like us to pick this back up, please contact our support team and we will look into it for you.
Team SpinBet
Hi everyone
Hi everyone
First of all want to say english is not my first language
If i type wrong then sorry
But still sharing my experience with u guys
So can make people aware what happened with me when i was playing through spinbet site
Just experienced from this website
Its not right
I carefully check the reviews about this website before i open my account with them
But i think the negative reviews were right
Yesterday i was playing blackjack and i placed 10 dollar bet , and suddenly there is error happened and the system threw me out or maybe it was crashed whatever the reason
Anyway
It was happened by the system , and when i came back to blackjack . My 10 dollar bet was gone , said i didnt make a decision on time . Thats why u lost
My question is how can i make a decision if the system threw me out when i was about to make a decision
And i reached to the customer support
They kept saying me same thing again n again said the bet was successful placed and u didnt make a decision with allotted time
So we cant help you and instead of accepting their fault or refund my bet . They kept putting the blame on me like its my fault.
Imagine guys if the bet were of 1000 or 100000 what would happen then
So please watchout before u going to place the bigger bet on any game . Even if u lost by the system , yur money never will return to u.
Its not about i lost my 10 dollar or 100 or whatever
Its just they took it free money from me
It doesnt matter 1 dollar or 2 dollar money is money
They took it free
Which i dont like
Anyway stay safe 👍
January 10, 2026
Unprompted review
Reply from SpinBet
Thank you for sharing your experience, Jaswinder, and no worries about the language.
We are sorry to hear about the issue you described while playing blackjack. We understand how frustrating it is when a game session is interrupted and it feels like you were not given a fair chance to complete your decision.
We did reach out via Trustpilot to request a few details so we could check the exact game round, but we did not receive a response within the available time frame. If you would like us to look into this, please contact our support team with the date and time it happened and any details you can share, and we will review it properly.
Team SpinBet
The support team has really helped me…
The support team has really helped me with the withdrawal situation as my card was declined and they have made my life easier ❤️
January 9, 2026
Unprompted review
Reply from SpinBet
Leah, we really appreciate you taking the time to share this. It is great to hear the team could assist with the withdrawal issue and help get things back on track for you.
If you run into anything else or have questions down the line, we are always happy to help.
Team SpinBet
Reply from SpinBet
Appreciate the review, Brendan. Great to hear you are enjoying the games and that everything has been running smoothly for you. Thanks for choosing SpinBet!
Team SpinBet
Recommended Casino!
Spinbet is a great Casino, has a lot of my favourite table/live games including roulette & mega wheel being my absolute favs!
Also love betting on the horses too..
Great VIP customer service team, no issues 100% recommend!
January 7, 2026
Unprompted review
Reply from SpinBet
Thanks for the review, Rein!
It is awesome to hear you are enjoying the live tables, especially roulette and Mega Wheel, and that you are having a good time with the horses too. We really appreciate the recommendation and we will pass your kind words on to the VIP team.
Team SpinBet
When the site went live it was pretty…
When the site went live it was pretty good. Manage to withdraw 30k in January. Ever since then I deposited 100$ weekly and havent had any luck. Changed to another site and been withdraw every week. RTP on this site had dropped so bad. Today I done 5 x $20 buys and all paid from $2 - $8.
This isnt the only time this has been happening. I would play elsewhere.
January 7, 2026
Unprompted review
Reply from SpinBet
Thanks for sharing your experience. We are sorry to hear you have had a rough run since your January withdrawal. RTP is set by the game providers and is not reduced based on player activity or account history, and individual sessions can vary a lot even on the same games.
If you would like us to look into the specific games or sessions you mentioned, please reach out to our support team and we will be happy to help.
Team SpinBet
good casino
December 14, 2025
Reply from SpinBet
Hi Missy!
Good to hear you are enjoying your time with SpinBet.
If there is ever anything we can do to make the experience even better, our support team is always available on live chat or at support@spinbet.com
Team SpinBet
It’s just good
It’s just good
The support crew is great
You win some you lose some
Bonus is good could bo better
But other then that it’s fun
December 12, 2025
Reply from SpinBet
Bigkidjaxx,
We really appreciate you taking the time to leave a review.
Great to hear you are having fun overall and that our support crew has been looking after you. We also value your thoughts about the bonuses and will keep this in mind as we review our offers.
If you ever need a hand, our team is always around on live chat to help out.
Team SpinBet
Do not make deposit here they are not…
Do not make deposit here they are not paying out wins
December 10, 2025
Unprompted review
Reply from SpinBet
Thanks for your feedback, Tommy.
We are sorry that your withdrawal has not been completed yet and understand this is frustrating. Our team has already spoken with you and your cash out is still in progress on our side. You will be contacted directly as soon as there is an update.
If you need anything in the meantime, please reach our support team via live chat or email support@spinbet.com
Team SpinBet
WARNING DONT PLAY HERE!
WARNING DONT PLAY HERE!
BULLSHIT CASINO. ONE GOOD PAYOUT AND THEN IT TAKES ALL AND I MEAN ALL YOUR WINNINGS BACK!! DONT WASTE YOUR TIME HERE!
December 10, 2025
Unprompted review
Reply from SpinBet
Hi Joanne,
We are sorry to see that you feel this strongly after playing on SpinBet. We never want anyone to walk away feeling as if the site has taken everything back. The games on SpinBet are provided by external studios and use random number generators, so every spin is based on chance and results can swing a lot both ways. It is possible to have a good payout followed by a long losing run, but we do not change outcomes for individual players or try to “take back” winnings.
If you would like us to review your account activity and talk things through, please reach out to our support team on live chat or email support@spinbet.com
Team SpinBet
This site is the worst i will never…
This site is the worst i will never play here again they dont have money to pay their winning customers you make withdraw and they cancel the withdraw you make it again and they tell you to wait 9h and then 9h becomes days and they still dont know how to send the money but fact is this company is BROKE they dont have money they are waiting on someone to lose their money and the maybe they will sen my win
to evryone who reeds this do not make deposit here
September 12, 2025
Unprompted review
Reply from SpinBet
Hi Linn,
We are sorry that your withdrawal has taken longer than it should and that this has left you feeling this way.
Your withdrawal has been escalated to our Payments team and your funds remain secure while this is being dealt with.
You will be updated as soon as there is progress. If you would like to check anything in the meantime, please contact our support team via live chat or email support@spinbet.com
Team SpinBet
Kyle from Spinbet support was super…
Kyle from Spinbet support was super helpful, 5 stars.
December 8, 2025
Unprompted review
Reply from SpinBet
Afa, thanks so much for the shout out for Kyle!
Really pleased to hear he was super helpful and that you rated the support five stars. If you ever need anything else, our team is available on live chat or at support@spinbet.com
Team SpinBet
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