Spincasino Reviews 2,606

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Many customers are really happy with the selection of games available, including slots and live casino options, and appreciate the bonuses and loyalty points offered. People frequently mention the quick and easy deposit and withdrawal processes, with many reporting fast payouts. However, some customers have expressed dissatisfaction with the customer service, noting slow response times and unhelpful interactions, particularly with the chat bot. There are also concerns about the withdrawal process, with some experiencing delays or issues with receiving winnings directly into their bank accounts, sometimes requiring alternative payment methods that incur fees.

What people talk about most

Payment

Users describe ambiguous interactions with payment. Many consumers report issues with withdrawals, including... See more

Website

People report ambiguous experiences with the website. While some reviewers praise the fun games and easy... See more

Product

Reviewers highlight ambiguous aspects of product. While some customers enjoy the selection of games, finding... See more

Customer service

Reviewers express significant dissatisfaction with customer service. Many report that support is... See more

Response time

Consumers express significant dissatisfaction with response times. Many report waiting hours, days, or even... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to find my favourite games, wait time for payout was good too

Rated 4 out of 5 stars

GOOD CUSTOMERSERVICE, no messing around with withdrawal and had few wins


4.0

Great

TrustScore 4 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

$850.00 Successful WD? = NOT PAID A CENT!!

Says the withdrawl was successful and paid into my bank account but does not show on my account!!!
No email address/number to contact for this to be corrected from both parties involving this casino site AND being FRIDAY no customer service is available through my bank until MONDAY! Waiting for 3 Days for $850.00 that I never recieved! BULSHIT

November 7, 2025
Unprompted review
Rated 2 out of 5 stars

Honestly had no issues with the site…

Honestly had no issues with the site for a long time, played, received emails ect normal stuff until I got more familiar with the site and how it works that’s when I started noticing, after topping up accounts regularly that the daily free spins disappeared never to come back (shame as it was one of my fave perks) the offers like refer a friend do not actually get looked at and processed in 72hrs the bare minimum is at least 2 weeks plus and during that period it is radio silence, no communication, no information, nothing unless your lucky enough to be insulted with a reply to your questions and concerns being a “promotion offer of 15% - $25. Yeaaah no thanks. So to sum it up the features used to attract people and make things exciting and also make ya feel your getting your time and money worth barely last although they are meant to with regular upkeep of your account.. but unfortunately they are short lived or long lived but not received if we’re talking about a reply from support or a completion of a referral that owes you a nice $50 bonus well you may get it if you are willing to wait how ever long just sad their services and advertisements are what make them great yet are what are difficult and false I like this site but feeling a little let down considering I play regularly and their is no benefit at all, even worse I’ve played years and not once not even a little have I ever won anything from this site so I’m unsure of its workings but hopefully they improve cause I did enjoy playing on there site but going to stick with the sister sites as it actually provides wins, quick payouts, decent offers that come through fast and efficient so yeah… ashame really but I will play again sometime

November 6, 2025
Unprompted review
Rated 1 out of 5 stars

Woeful gaming company

Woeful gaming company
20p roulette plays disgusting so compensated clearly does not play random had a number repeat 5 times and numbers repeating 4 times of course to their benefit not player wins. Just laugh if conplain not interested. Allowed me change deposit limits and gambling about a 1000 percent more than normal in few weeks no checks no checks when returned from previous playbreaks shocking regard to safer responsible gambling player safety very little interaction would avoid them at all costs to be honest

November 4, 2025
Unprompted review
Rated 1 out of 5 stars

Never received the money I won

Never received the money I won. For the last week weird things has been happening to my bank account money that had been used on the site that week was put back into my account then taken out again for over 3 days this was happening. Still no winnings have been received.

October 29, 2025
Unprompted review
Rated 2 out of 5 stars

Your casino is constantly changing your…

Your casino is constantly changing your codes for the algorithm. I'll explain it's either most of your games are coded for payouts at a small wager or making a bigger wager. Never too often where you can change your bets back and worth small to big and get a decent payout from it. Exp a decent payout is 1000 bucks minimum when the player has only wagered 300 at the most to receive a 1000. Now I'm the kinda gambler who is past the thrill of winning a 1000, probably cause of the massive payouts I've won through this casino. Exp 53000 in a matter of 4 hours when only wager less then a 1000. I've had some really big wins. But with those wins I found I could never win a decent amount from this casino until losing a very large amount after. I have a theory that your algorithm is personalized on the player of how much he's been actively on his account, money lost and money won. It knows my skills and my weakness. Also if I'm on a honest and truthful thought here then your bonuses and algorithm should be more giving to a guy like me if it knows that I'm probably not going to cash out under 3000 and not push me into a corner 80 percent of my time online with ya. I also see the games change after the weekend to a smaller margin of payouts. Also change up your hottest games more frequently cause unless your a advid player you might consider playing those games after 3 full days of having them lable hot. And I know just cause they might be in the hottest category doesn't mean jack after 3 full days or even when first put in that category. I also have seen my favorites go to unable to load or not in the slot category at all. I don't care if they are your worst slots for your casino cause of some code glitch the player might've found. Don't disable them just spend some time fixing the problem that I enjoyed so much of my past time gambling. I'll send this experience review with a pro though. Thank you kindly for finally changing your withdrawal time to a player. Your old way was ridiculous for ever actually going through that long wait to receive. Please remember you guys make a cargo boat full of money each year. Pay for customer service so if a player needs to chat with some then he can do so. Don't get greedy ceo and President. There's way too many casinos to choose from that start off with a hour withdrawal period to wait. But I'm very loyal and use your casino as my number 1 casino to either loose or win without waking up in the morning trying to figure out how you can get that casino to give back your last dollar you had 4;hours earlier. Remembering how things are going great just before they figured they could loose a couple hundred no problem but lost every cent that was in their bank account. Just cause you where given a license to robb people doesn't mean you can do it without caring for your players who support your massive wealth made off of us. To the casino worker who may review this comment sorry your getting nickeled and dimed also when your the ones doing all the work to make your founders who run the place into people who are already above middle income. Into the category of scum who don't need to get any richer.

October 26, 2025
Unprompted review
Rated 1 out of 5 stars

They scammed me

They scammed me ! I deposited and the money did not go in my casino account and out of my bank account. I reached out numerous times through chat and email and they don’t respond. I don’t understand how the gaming commission allows this casino to stay in business! Beware. Also, good luck getting support in chat. Wait times average 30 minutes to talk to an agent . Please stay away from this fraudulent online casino.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Spin Casino has great games to play and…

Spin Casino has great games to play and the min deposit is only $5, not like the rest of them where their min is $20 upwards. They give you bonuses to match what you put in. You also get 10 free spins everyday on Mega Millionaire wheel. 😁 Also Everytime you deposit, your loyalty points accumulate and you can redeem them and that's like a deposit in your spin casino account so you can play some more without having to make a deposit. Spin Casino is my go to, however my bills and groceries come first and if I'm lucky to have $5 left I will definitely have a tap. 😁

October 20, 2025
Unprompted review
Rated 1 out of 5 stars

Your vendor glitches constantly on…

Your vendor glitches constantly on games especially when bonuses hit and also missing a 50$ cad e transfer deposit that was taken out of my bank account but never credited to my account , very poorly done app, there is no option to speak with a customer service representative, same thing happened on jackpot city app where they took 50$ deposit and was never credited back to account but was taken out of my bank, your company owns both vendors but very poor experience I’ve had with using both your apps, highly not recommend

October 10, 2025
Unprompted review
Rated 2 out of 5 stars

I am now waiting a whole two weeks to…

I am now waiting a whole two weeks to get my withdrawal after emailing and talking to agent on the live chat yall have for us customers. Always delaying and lying when it couldve been simple and easy. Yall made me wait for so long with no answers. Thank you to one agent who finally helped me approve my documents and got my money process to me.Waited from the 7th of october till today(18th OCT) and still waiting for the money to come through lol

October 18, 2025
Unprompted review
Rated 1 out of 5 stars

No withdrawal No answer

I have been with Spin casino a long time. In the past it has been a fair casino with agents in Chat. Now, you get automatic chatting and email and it doesn't address your problem.
I made a withdrawal without problem on October 10th but I didn't receive it and there is no mention of the withdrawal in my Spin Casino account.
I know the wagering rules? What is happening?

October 10, 2025
Unprompted review

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