Spines Reviews 811

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, highlighting their positive impact on the publishing journey. Many people found the product to be well worth the investment, appreciating the final outcome. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience, often attributing this to exceptional customer service and a smooth user experience. However, some customers also noted issues with communication, mentioning unreturned calls or slow responses. A few people expressed dissatisfaction with the service received, feeling that promises were not met, particularly regarding publication timelines and book formatting. There were also concerns about contract terms and recurring costs, which some reviewers found to be a burden.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the professionalism,... See more

Product

Clients share positive opinions on product quality, with many expressing satisfaction with the finished book.... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the professionalism, clear... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process smooth, clear, and... See more

Based on these reviews

Rated 5 out of 5 stars

I am working with Spines to publish my second book. Why? Because my first publisher over charged me and did little to help me. Spines publisher associate Yanina, has been extremely helpful. If i h... See more

Company replied

Rated 5 out of 5 stars

My experience with Spines books was a good one. I had an excellent account manager, Florencia. She was amazing. I was skeptical because of everything I read online, however, Spines did everything they... See more

Company replied

Rated 5 out of 5 stars

I had an amazing first time experience due to Mrs. Victoria’s outstanding costumer service! My only concern would be the extended time to process the various stages of publishing your book. I don’t kn... See more

Company replied

Rated 5 out of 5 stars

Natalia Almonacid was the best during the entire process!!! She patiently walked me through the process answer every question honestly. She gave me realistic explanation and area where we where the ti... See more

Company replied


Company details

  1. Book Publisher

Written by the company

Spines - Complete Self Publishing & Book Marketing Platform Spines is the world's most dynamic publishing platform empowering authors through every step of self publishing a book. Our comprehensive book marketing services help authors bring their stories to life and reach readers worldwide. Our Full-Service Publishing Solutions Include: • Professional book cover design that captures your story's essence • Expert book editing services and book proofreading services for polished manuscripts • Ghostwriting services for authors who need content creation support • Audiobook publishing to expand your reach across audio platforms • Easy create ebook tools for digital distribution • Global book distribution to Amazon, iBooks, Google Play, Barnes & Noble, and 20+ major platforms • Author coaching to guide you through the publishing journey • Translation services to reach international markets • Copyright guidance and protection With our dedicated world-class production managers, you'll enjoy a stress-free publishing experience from manuscript to market. Our affordable pricing includes access to all publishing services, royalty management, and reader connection tools. Whether you're a first-time author or seasoned professional, Spines streamlines the complex publishing process. Create printed books, eBooks, or audiobooks with complete creative control and professional support. Join thousands of successful authors who've chosen Spines as their trusted publishing partner. Start your publishing journey today and transform your manuscript into a professionally published book.

Spines - Online Publishing Platform

Written by the company

- the same old story. Retold.

Contact info

Promotion box for Spines

Publishing a Book Has Never Been Easier!

Your book deserves a global audience

4.6

Excellent

TrustScore 4.5 out of 5

811 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent publishing company

This is a professional publishing company that exceeded my expectations. They executed my vision for my book very nicely. I recommend.

October 29, 2025
Unprompted review
Spines logo

Reply from Spines

Thank you for your kind words, Lee! ⭐️

Rated 5 out of 5 stars

I just recently partnered with Spines…

I just recently partnered with Spines to create my very first book on Car Care. Antonella and Ela were amazing at updating me about the process of making the book and what it looked like before I received it. Thank you and I’m super excited to get this book out to everyone who needs it.

October 28, 2025
Unprompted review
Spines logo

Reply from Spines

Thank you, Jasmine! We are super excited to get your book out into the world. 🌎

Rated 5 out of 5 stars

Thaís Oliveira Leme

I had the pleasure working with Thaís Oliveira Leme. She was very professional, very patient, and met all of the needs I wanted in my book. I’m truly honored to have had Thais working on my project. Thank you so much for the support and effort you put into my book. I wish you nothing but success and prosperity in your field. Five star quality.

October 20, 2025
Unprompted review
Spines logo

Reply from Spines

We are truly honored that you chose Spines to publish your book! Thank you for your wonderful review, Jeffrey! 🚀

Rated 5 out of 5 stars

The journey to becoming an author

I never even fathomed being an author, much less publishing a book. Spines and My manager, Wardah, made my dream of leaving a mark on this world reality. An epic experience worth having. Spines, a friend in the form of a platform, helping to the end of the journey in writing your story and sharing it with the world.

September 1, 2025
Unprompted review
Spines logo

Reply from Spines

Thank you so much, Marilyn! We’re thrilled that Spines helped make your publishing dream come true. Congratulations on your book! 📕

Rated 5 out of 5 stars

THE BEST DECISION FOR YOUR BOOK

Spines is the best publishing company I have ever worked with! My editor always answered my E-mails quickly, working with my requests, offering me straightforward answers and waiting patiently for me when I needed to modify/re-write some of the chapters. Spines took care of everything, from proofreading to cover design, making the whole process smoother than I expected. All the people I’ve worked with on this project are true professionals. All in all, publishing with Spines has been the best decision I’ve made for my book!

October 17, 2025
Unprompted review
Spines logo

Reply from Spines

Thank you, Becky. Your kind words mean the world to us, and we’re so happy that choosing Spines was the best decision for your book!

Rated 1 out of 5 stars

Spines are a dirt company who steals…

Spines are a dirty company who steals your money from book sales.i signed up for my books to be sold on Amazon only ,but my books r being sold on multiple websites......to the future authors please please please don't trust spines they r scammers,they steal your money u have no access to nothing at all,go to another agency please I'm warning u.imma be quiet because what I say will be used against me but they r so shady.. please don't do any business with spines I'm warning u now......please don't .n don't matter what response they may say to this,it's just to cover up all the lies they have been doin to hard working authors,it's not fair ,but they shall be sued someday ..don't trust these scammers,they r fake,as fake as can be .....

October 14, 2025
Unprompted review
Spines logo

Reply from Spines

Dear Legend,

Thank you for sharing your feedback. We are truly sorry to hear that you are dissatisfied with your experience, but we must clarify some points regarding your account.

From the beginning of your onboarding in March 2024, our team worked diligently to assist you in publishing your book, which was successfully published on April 18th, 2024. Since then, we have made numerous attempts to help you navigate the dashboard, royalty withdrawals, and marketing, and we have always been available to assist you in any way we could.

However, after the initial publication, payments for your project were not made as agreed. Despite this, we continued to work with you and even provided author copies as a gesture of good faith, even while the outstanding balance remained. We repeatedly reached out to resolve this, offering flexible payment plans and clear communication about the situation, but unfortunately, we did not receive the cooperation we needed from your side.

In April 2025, after multiple missed payments and no resolution, we had no choice but to unpublish your book, as per our agreement. We understand this is frustrating, but we cannot continue to offer services when payment obligations are not met.

We have always acted in good faith and tried to resolve this matter professionally. Unfortunately, due to continued non-payment and hostile communication, we have been unable to come to a resolution. We remain open to resolving this, but we would need your cooperation in settling the outstanding balance before we can proceed.

We regret that this situation has caused frustration, and we are committed to helping our authors achieve success when they meet their obligations. If you would like to discuss this further or need assistance with any of the processes, please reach out to us directly.

Best regards,
The Spines Team

Rated 5 out of 5 stars

They help me finish me second book

Working with the Spines team has been an outstanding experience from start to finish. What made the entire publishing process so smooth was the dedication and professionalism of Ela Nazari and Maria Noseda, whose consistent communication, expert feedback, and guidance kept the editing process flowing seamlessly. Their support made the journey not only easy but truly enjoyable.

I’m thrilled to see my project finally published and now moving into the audio production phase. The advances in AI voice technology are simply amazing—it’s incredible to hear my words come to life!

A heartfelt thank you to Samuel Ochoa, who helped secure my second project with Spines—the Spanish translation of my book.

Exceptional teamwork and excellence all around. Great job, Spines team!

October 13, 2025
Unprompted review
Spines logo

Reply from Spines

Thank you so much for this amazing review, Alfred! We’re excited to see your project moving into the audio production phase and can't wait for the Spanish translation to reach even more readers. 📘

Rated 5 out of 5 stars

Smooth and easy

Spines made the publishing process smooth and easy! I’m excited to see it live on Amazon and to work with them on future projects. Thanks Wardah!

October 13, 2025
Unprompted review
Spines logo

Reply from Spines

Thank you, Beri! It's wonderful to read your review. 🌟

Rated 5 out of 5 stars

A heartfelt thank-you to José Uzcátegui…



A heartfelt thank-you to José Uzcátegui and Pablo from Spines

Publishing my first book, Ory the Owl’s First Adventure in NYC, has been an incredible experience — and I owe much of that to José, my account manager. From the very first message, his kindness, patience, and professionalism made me feel that my project truly mattered. He guided me through every step, even when the process became challenging, always communicating with honesty and care.

I also want to thank Pablo, the designer responsible for the final editing and layout, who helped refine the book’s presentation beautifully.

I’m deeply grateful to José, Pablo, and the entire Spines team for their dedication, support, and genuine enthusiasm. Seeing my book live on Amazon is a dream come true — and they helped make it happen.

Thank you, Spines, for believing in authors and treating every project as something special.

— Susie Silcia
Author of Ory the Owl’s First Adventure in NYC

October 7, 2025
Unprompted review
Spines logo

Reply from Spines

Susie, thank you so much for your heartfelt review! We're beyond thrilled to hear that your experience with Spines was so special. We’re so proud to have helped bring Ory the Owl’s First Adventure in NYC to life! 📖

Rated 1 out of 5 stars

Deceitful sales pitch !

BEWARE OF THE DECEITFUL SALES PRACTICE !
1. was explicit about wanting
illustrations inside my book Diego asked me if it was a children’s book I said it was YA fantasy which includes children at the age of 10 -18 . He directed me to their dashboard where I you would set up your password and sign-on. I read where it said to place *** asterisks in a line underneath where you wanted an illustration. They set me up with an account manager who told me I don’t get any illustrations in my book. 😡I said you need to get that fixed because I specifically said I wanted it . They never called me back .
2. I was told I would have an editor to proofread my book. That was deceiving, i’m forced to do my own editing on their dashboard.
3. The AI generated book cover lacks quality. The edit feature ignores the book content and ignores what you specifically ask for. My book is a fantasy/realism book it has no castles anywhere in my book. The AI generated content kept giving me castles even when I said specifically said No castles . Then it put in little children I have no mention of little children in my book . When i asked for tree house it gave me fancy houses in a tree. I was supposed to have the option of an artist .
3. I was told that they would have me featured on a bill board in Times Square but after I paid there was no mention of that anywhere.
4. I asked for the 100% no hassle free cancellation under the 7 day money back guarantee . When I cancelled they said it would take a few days? But wouldn’t tell me how long! That’s a hassle, they received my money instantly. I want my refunded 100% paid back instantly. I need to find another publisher ! This was a bad experience that had me crying!

October 7, 2025
Unprompted review
Spines logo

Reply from Spines

Dear Judy,

We are truly sorry for the experience you had. At Spines, we hold our authors in the highest regard, and any team member, whether in sales or production, who does not communicate transparently and professionally does not represent the values we stand for. While such cases are extremely rare, even in a rapidly growing company like ours, we take every incident very seriously.

It’s important to clarify that our Production Managers are not involved in the sales process and only engage with authors after a contract is signed. Their sole responsibility is to ensure that every clause of the agreement is fulfilled with the highest service standards.

In your case, after your first conversation with the Production Manager, we immediately launched an internal investigation. It revealed that illustrations and a marketing package were indeed promised to you during the sales process, but unfortunately, these services were not part of your official contract or payment.

Following that discovery, our team made several attempts to contact you within 24 hours to address the matter and clarify the next steps. Since we were unable to reach you, we proceeded directly with a full refund for your order.

We deeply regret the distress caused by this situation and sincerely apologize for the lack of clarity and communication from the sales representative. This behavior does not reflect the integrity and values upon which Spines operates. We are taking professional action internally to ensure this does not happen again.

We would love to invite you to experience what Spines truly stands for. We are an innovative and empowering publishing journey that helps hundreds of American authors bring their dreams to life every month.

Warm regards,
The Spines Team

Rated 1 out of 5 stars

BEWARE

BEWARE! Do NOT waste your time and money here. Their AI is incapable of creating a quality product. Their customer service is non-existent. And when you go to cancel their surprise subscription requirement), they inform you that they own all the content (audiobook, ebook, etc.) they created for you except the book that you originally provided to them. Spines Suuuuuuuuuucks!

October 10, 2025
Unprompted review
Spines logo

Reply from Spines

Dear Leon,

Thank you for sharing your feedback. We are truly sorry to hear that your experience with Spines didn’t meet your expectations, and we understand how important this process is to you.

Regarding the AI, it’s one of the advanced tools we provide to help authors refine their manuscripts and streamline the publishing process. While we understand it did not align with your preferences, many of our authors find it a highly effective and innovative resource.

As for content ownership, the terms are clearly outlined in our contract. Authors retain full rights to their work at all times. All digital production files created on the Spines platform become available for download once the membership term is completed.

We truly value your feedback and are continuously improving our services to ensure a smooth, transparent, and professional experience for all authors. Our mission remains to make publishing simpler and more accessible for writers everywhere.

Thank you again for your input, and we wish you every success with your future projects.

Best regards,
The Spines Team

Rated 5 out of 5 stars

Exceptional Publishing Experience

Exceptional Publishing Experience — Thank You, Natalia!

From start to finish, my publishing journey with this company was nothing short of phenomenal. I had the absolute pleasure of working with Natalia, whose professionalism, patience, and dedication made this entire process seamless. Her customer service was impeccable — she was always reachable, proactive in communication, and handled every detail with care.

Whenever an issue arose, Natalia called me personally to ensure everything stayed on track. She made sure my book was produced and released on time, and the quality exceeded my expectations in every way. It’s rare to find someone who combines technical expertise with genuine care, but Natalia did just that.

I can honestly say I couldn’t have done it without her. I am beyond happy with my published book, and I owe much of that satisfaction to Natalia’s commitment to excellence. If you’re looking for a publishing partner who truly values your work and treats your project like their own — this is the company to trust.

Thank you again, Natalia — you are an absolute gem!

October 10, 2025
Unprompted review
Spines logo

Reply from Spines

Wow, thank you for your glowing words, Joi! We're so happy to hear that your publishing experience with us was such a positive one. It’s amazing to know that our team was able to help bring your book to life exactly how you envisioned it. 💌

Rated 5 out of 5 stars

Spines makes publishing easier!

Spines has made the process of publishing my book very smooth and easy. Everyone over spoken to is very friendly and helpful!

October 9, 2025
Unprompted review
Spines logo

Reply from Spines

Thank you for your kind words, Joanna. ⭐️

Rated 5 out of 5 stars

Bringing my Book to life for the World to Enjoy

I strongly recommend Spines to any Author or Aspiring Author looking to bring their Book to life and placing it in front of the world to enjoy...and their Spines team are very Understanding and Supportive, it was truly a tremendous pleasure working with Yanina and Bianca , they guided and kept me updated with the different stages of producing and publishing my book, Thank You!

October 8, 2025
Unprompted review
Spines logo

Reply from Spines

Thank you so much for your wonderful review, Ian! We're so glad to hear that you had a positive experience with our team. 🚀

Rated 5 out of 5 stars

Third Time is a Charm

Spines Publishing is the third company I have had to publish my Adventures of Calvin and Calley series, and let me tell you third time was definitely the charm. Natalia Almonacid was and is my book manager. She is the best. She would call or email back in a timely matter and helped to get not one but two books in a reasonable amount of time. Also when it comes to royalties this place pays as well as let's you sell your books at a reasonable price. I couldn't ask for a better Publishing Company than Spines Publishing.

October 7, 2025
Unprompted review
Spines logo

Reply from Spines

Hello Kelly. We truly appreciate your trust in us and are excited to see your books succeed. Wishing you all the best with your series! 📖

Rated 5 out of 5 stars

Spines has been excellent

Spines has been excellent. And my account manager, Jose Francisco has been diligent, quick to respond, professional, and very efficient. It’s actually been a joy to work with him & the spines team.

October 5, 2025
Unprompted review
Spines logo

Reply from Spines

Hi Brian. Thank you for your wonderful feedback! We're so glad to hear that you've had such a positive experience with our team. 📚

Rated 5 out of 5 stars

February/24

I have been working with Spines publishing company for over a year and I hope that I can succeed with them!My publisher is the first 👌 of her kind and I will keep this up!Ivana ❤️ you are the best!

October 3, 2025
Unprompted review
Spines logo

Reply from Spines

Hi Willie. Thank you for your glowing remarks! Wishing you great success ahead! ✨

Rated 5 out of 5 stars

A Spines review

I would like to write a review of my publication experience with Naara Rios and Jose Francisco Uzcate. They were very helpful in the editing and publication process which resulted in a book of high professional quality. Furthermore, they were encouraging and delightful to work with.. It is with sincerity that I recommend them to any author who would seek publication of their manuscript

October 3, 2025
Unprompted review
Spines logo

Reply from Spines

Hi David. We're so glad to hear you had such a positive experience. We truly appreciate your recommendation and wish you continued success with your book! 📖

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look