SpinLife.com Reviews 

My daughter loves her motorized scooter. Easy to store and lightweight. I would recommend this type of scooter to anyone with mobility issues.

SpinLife has always had great prices, the right high-quality mobility devices, and great customer service. People always ask where I got my rollators and electric scooter. I always happily direct them to SpinLife. Right from my first purchase, I became a loyal customer.

It was comfortable and I felt safe sitting in it. I haven't tried walking with it. No assembly needed. Frame looks strong and the red color is so pretty. Looks more expensive than what I paid for it. Shipping was really fast.

Horrible experience. Ordered a Roho cushion for my Mom on a Saturday and received and email that the excepted ship date would be 2 weeks later. Based on that I found the same cushion on Amazon that would deliver the next day and ordered that. On the Monday after placing the order (customer service only available M-F 9-5p EST) I called to cancel and was told “since the order has not yet shipped the order was eligible for cancellation”, they would message the manufacturer and upon confirmation from them, would process the refund. Two days passed and I heard nothing, called to follow up and was after being on hold for 20 mins, was told the cushion shipped and a refund could not be processed. Ok, so now we discussed a return and I was told I’d receive the return authorization info via email, instead I received and email stating my order shipped and if I wanted a refund I’d have to return it on my own dime. Insanely horrible customer service and will never explore doing business with them again, and I encourage anyone who reads this to do the same, steer clear, they clearly are not in this business for the right reasons. Disgusting.

On the website, they said you had 11 1/2 and then I got a call saying you didn’t. And I’m flabbergasted that I have to pay to send anything back that I purchased and a restocking fee won’t be buying from you again. I was looking forward to get these shoes for my husband.

Spinlife was able to find the correct parts for my lift and order them from the manufacturer.

Have purchased several lift chairs, have 5 year service contract, need repair. No response 4 contacts over 3 weeks using service form, 2 calls no reply to service. one call during business hours said call back during hours open, second call got a live person who directed call to leave your number. Chairs great, sales team excellent, service non existent. Disappointed-chair broke

On July 5th 2026 we ordered a wheelchair for our disabled daughter. The very first call to order we stated that we needed a chair with attendee brakes. We clearly told them that we mean brakes, not attendee locks. It had to have a way to slow down the chair, by the attendee, on slops as it was being pushed. We made that clear and if it was not possible we did not want to order. We were told it could be done and a Helio A6 chair was suggested by Spinlife. After we went over the customizations like size and accessories we agreed to the order. We addressed many times through calls that if we cannot get attendee brakes, not locks, we did not want the wheelchair. We pointed out many times that our request was not any kind of locking system but a means to slow the chair on downhill slops by the attendee and we were told the chair would have them.
Another thing we asked for was the hand rims with a thumb guard so our disabled daughter would not get her fingers caught.
The chair was shipped Aug 17 and when it arrived we noticed it did not have either the thumb guards on the hand rims and there were no attendee brakes. There were a few other mistakes or changed parts but it was nothing as important as the brakes.
We called and was informed it was a mistake about the thumb guards and they would send them right out to us, which they did on Sept 7, which did not get to us until Sept 14th. Upon arrival we found they only sent a thumb guard for one side.
So for two months, and over 4 thousand dollars later, our daughter still does not have a working wheelchair because we do not have the other thumb guard or the brake system we specifically ordered, and paid for.
Update for October, over three months from order. One thumb guard was sent. One, all wheelchairs have two push rims. Also a braking system was sent. Some aftermarket set that required totally different wheels to work and extended the wheels out three inches. Cheap, extremely thin and slick tires (without the foam insert we paid extra for). The tires were totally different from what we ordered ,and paid extra for, and now cannot use. What they sent squeak just rolling straight and make all kind of noise if you turn.
Who would want slick court tires for a child’s wheelchair to be pushed around on many different surfaces?
We also asked about the hand levers to apply braking to the wheels that did not fit the push handles on the wheelchair. We got an email that that just said take a knife or something to the wheelchair and cut off plastic or whatever until they fit. Yeah, we have that email, and others, to show how they respect customers 4k purchase.
Also the aftermarket parts, spinlife sent, moved the wheels out so far it made the locks on the chair no longer touch the wheels. Even with adjustment of the locks in every way possible they still will not touch and secure the chair.

The lift stops working mid-task on occasion. I had to be cut down because I was stranded in mid-air.

We ordered the wrong size and the return policy is absolutely horrible. Will not buy again and would not recommend.

prompt delivery, brand new item arrived in great condition.

Placed my order and two days later it was shipped!

Professional, attentive and responsive. Top notch

I love my new hoyer sling. I really appreciate getting my purchase in a timely manner. Thank you for your help.

Mary Lee

Easy to order the exact configuration of what I want from SpinLife and the item was shipped out very quick.

Erick was great helping me and answering my questions. Very appreciated. Looking forward to my new chair arriving.

It was easy to pick a scooter. The price was reasonable and it looks like great quality. Cant wait to get it!

No notification of delivery time. Twice. Only got confirmation of dispatch after I wrote to threaten to cancel payment.

I cant do 1-800 outside of USA. My daughter cant speak. The problem was your service person put Spinlife email in the User field. No apology. Support hung up as soon as they admitted that. Audit your process. I'm not here to solve the problem I already spent too many hours trying to sort the situation. We have the chair now. End of story.