Spinny Reviews 566

Initially, the price offered was on the lower side. However, after about 20 days—when I declined the first offer—they came back with an improved quote. Since I was not getting serious local buyers and did not want to spend more time trying to sell it on my own, I decided to proceed with their revised offer.

During the evaluation process, the representative handling my case was professional, communicative, and persuasive during price negotiations. I appreciate the way the discussions were handled up to that stage.

However, after I confirmed the quoted price, I realized that my car’s fuel tank was completely full. I requested 3–4 days time so I could use the car and at least utilize the petrol. At this point, the evaluator’s response felt rude and unprofessional. I was told that they had already given a good offer and could not wait further. I was also informed that even a one-day delay would result in a reduced price.

That interaction was disappointing, especially considering the otherwise smooth experience. One important suggestion for future sellers: Before handing over your car, make sure the fuel level is minimal. They do not compensate for the petrol left in the tank.

Overall, while the pricing negotiation eventually worked out, the final interaction could have been handled in a more customer-friendly manner.

I am very thankfull to Mr. Abhishek Singh, he was helpful in resolving my issue. Where everyone in the spinny didnt help me for almost 15-20 days and i was about to file complaint in consumer court , there he stepped in listened me very carefully and resolved my problem.

The guy was helpful and knowledgeable

Great experience with thr spinny service and team.

Nishank helped me out to resolve the issue. he is very professional in hos approach throught.

Nishank proved to be of help unlike others. He actually understood and connected with the right people. Hopefully it works this time.

Even though it is unfortunate that the car had an issue within 10 days. The initial response was really bad, but once escalated Nishank really helped by providing updates and was almost transparent.. hope the car does not face any issue again..

Initially it was frustrating when I directly talking to customer support.

But Pravesh has done excellent job. He understood brilliantly and get it resolved in minimum time.

Thank you
Pravesh

Got my car from workshop. Took a test drive. Seems in good condition as good as when I bought it from spinny.
Initially there were delays in communication.After Nitin Kumar stepped in, things were better. His timely updates and calm and polite handling eased the wait. Would like to appreciate him.

Abhishek helped me with resolving the issue I had with the app.

Prompt and polite and proactive service ! Thank you for the experience

My request for refund of withheld amount of Rs 20000 has been considered and I received the money in my account at 4:53 pm today. My sincere appreciation and thanks to Ms Monica who resolved it in 24 hours.

Writing this review on behalf of Abishek who was proactive in understanding my issues and also talking to the necessary team to provide a resolution and process the refund.

The over all experience however with spinny is so poor

Worst experience ever, please don’t make a mistake to buy a vehicle from Spinny. They have sold me a vehicle, the RC was on the name of company Ericsson. At the time of selling the vehicle they took the ownership of the RC transfer. Post making the payment they are not picking the call and their customer support is not responding.

Nitin was very cordial, helpful and transparent with the process.

Thanks for all the support.

I would like to share my experience regarding an issue I faced with Spinny.
I purchased my car from Spinny through a full cash payment. However, when I received the RC book, it mentioned hypothecation under Hero Fincorp Finance, which indicated that the car was on loan. This was incorrect, as I had not taken any loan for this vehicle. Due to this error, I was unable to sell my car, which caused significant inconvenience and stress.
I was particularly disappointed that although this mistake occurred at the Spinny Hub level, my payment was put on hold until I arranged the NLC (No Loan Certificate) from Hero Fincorp. Since the error was not from my side, it felt unfair to bear the consequences and delays. I respectfully request the leadership team, especially Mr. Neeraj Singh, to kindly review such processes. If a mistake happens from the company’s side, customers should not be made to suffer or face financial holds because of it. I strongly suggest that clear internal guidelines be cascaded to all hubs to ensure that customers are not inconvenienced due to operational errors.
At the same time, I would like to sincerely appreciate Mr. Sahil Thakur from Spinny. He supported me at every step, coordinated with the concerned teams, and guided me throughout the process. With his assistance, I was able to obtain an official NLC from Hero Fincorp Finance confirming that no loan had ever been taken on the vehicle. Thanks to his dedicated efforts, the issue was finally resolved and I was able to successfully sell my car.
I am truly grateful to Mr. Sahil Thakur for his professionalism, patience, and commitment to resolving my concern. Employees like him make a positive difference in customer experience.
Thank you for taking this feedback seriously. I hope Spinny strengthens its internal processes to ensure such situations do not occur in the future.

I was fed up as there were issues and your support did not help me. I reached out to your social media and Monika contacted me, she made sure that I received the required support from your side. She is amazing and customer centric

I am writing this review to help each and everyone who had faced issues with spinny's few executives( Mr Mukul), Same company but different people one gave me horrible experience after selling my car to him and another help me with all the possible ways to come out of this issue where my money was kept on hold. I would like to Thank Mr Nitin Kumar who help me get my hypothecation hold money back which I was following with Mukul for almost 8 month but Nitin escalated this issues and it got resolved. Thanks you once again Nitin really appreciated your time and efforts

Prompt response by team. Good one