Bad experience – crypto gone, no help I transferred crypto, but it was never credited to my account. Contacting customer service is useless – they keep saying you’ll receive an email, but it never ar... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I have been waiting sevral hours now waiting on an email back from your so called support and your live help seems to be "away" the past 12 hours. I know ill get my money but its a scammy way to hold... See more
Company replied
VERY, VERY BAD WINNING RATES - DISSASTER. They promiss you very nice tailormade VIP-experience. People please dont make same mistake as I did. Only one-way direction of money, ..... and thats not the... See more
Company replied
I’m waiting now already more than 2 days on my withdrawal, the site says withdrawals should be handled within 48 hours, now support says I can take up to 96 hours, so they make there own rules as th... See more
Company replied
Company details
Written by the company
SpinStar opende zijn deuren eind 2024 en opereert onder een juridisch advies van Costa Rica. Het platform biedt een gebalanceerde optie voor spelers die zowel een hoogwaardige sportsbook als een grootschalig casino zoeken. De sportsectie is praktisch ingericht, met speciale hubs voor live weddenschappen en Esports, ondersteund door een regelmatig bijgewerkte statistiekmodule en realtime resultaten. Voor high-stakes spelers biedt het platform VIP-weddenschappen tot €1.000.000. Dankzij PWA-technologie werkt de hele site soepel in een mobiele browser, zonder extra software. Aan de casinozijde is er een indrukwekkende bibliotheek van 9.488 spellen van 71 topproviders, waaronder NetEnt en NoLimit City, terwijl het live casino 699 dealertafels biedt. Het platform is VPN-vriendelijk en gebruikt een hybride betaalsysteem; naast euro’s ondersteunt het meer dan 20 cryptocurrencies, waaronder TON, SOL en XRP. Een van de belangrijkste voordelen is de hoge opnamelimieten, tot €250.000 per maand in crypto en €100.000 per maand in fiat. Het 25-niveau loyaliteitsprogramma biedt tot 20% cashback en rakeback op de hoogste niveaus, met 24/7 ondersteuning via chat en e-mail.
Contact info
Netherlands
- support@spinstar.bet
- spinstar.bet
2.8
Average
145 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been waiting sevral hours now…
I have been waiting sevral hours now waiting on an email back from your so called support and your live help seems to be "away" the past 12 hours. I know ill get my money but its a scammy way to hold it for as long as possible till someone might give up. I hope this wont change my mind not to use spinstar anymore beacuse i enjoy it and its variety and app layaout otherwise i dont yet know what to say about my payout.
September 23, 2025
Unprompted review
Reply from Spinstar.Bet
Hello!
Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience with our platform.
We are very sorry to hear about the difficulties you've experienced our support service and the frustration this has caused.
Sometimes the support team does have an increased workload and response time as a result, we apologize for this.
Our support service work 24/7, if you would like to provide specific information about your case, please do not hesitate to contact us directly at support@spinstar.bet. Our specialists are ready to investigate your problem and provide you with the necessary details and assistance.
Best regards,
The Spinstar.Bet Casino Team
To be honest
To be honest, I have never seen such horror in these stinking casinos. Their bonuses don't work. They supposedly add 50%, but you can't play it back. They even brazenly steal money from your account!!! This is a super fraudulent site! Don't play there.
September 19, 2025
Unprompted review
Reply from Spinstar.Bet
Hello!
Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience with our platform.
We are very sorry to hear about the difficulties you've experienced with the bonuses and the frustration this has caused.
Our support service work 24/7, if you would like to provide specific information about your case, please do not hesitate to contact us directly at support@spinstar.bet. Our specialists are ready to investigate your problem and provide you with the necessary details and assistance.
Best regards,
The Spinstar.Bet Casino Team
a disaster
a disaster, hopeless bookmaker rejects every withdrawal, it seems there is no way to withdraw money from this scam.
September 14, 2025
Unprompted review
Reply from Spinstar.Bet
Hello!
Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience with our platform.
We are very sorry to hear about the difficulties you've experienced with the withdrawals and the frustration this has caused.
Our support service work 24/7, if you would like to provide specific information about your case, please do not hesitate to contact us directly at support@spinstar.bet. Our specialists are ready to investigate your problem and provide you with the necessary details and assistance.
Best regards,
The Spinstar.Bet Casino Team
SPINSTAR - VERY BAD PAYOUT RATES
VERY, VERY BAD WINNING RATES - DISSASTER.
They promiss you very nice tailormade VIP-experience. People please dont make same mistake as I did. Only one-way direction of money, ..... and thats not the players side. I understand that it is that way but so bad return of deposit I never have seen anywhere
September 12, 2025
Unprompted review
Reply from Spinstar.Bet
Hello!
Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience with our platform.
We are very sorry to hear about the difficulties you've experienced and the frustration this has caused.
Our support service work 24/7, if you would like to provide specific information about your case, please do not hesitate to contact us directly at support@spinstar.bet. Our specialists are ready to investigate your problem and provide you with the necessary details and assistance.
Best regards,
The Spinstar.Bet Casino Team
Reply from Spinstar.Bet
Hello!
Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience with our platform.
We are very sorry to hear about the difficulties you've experienced and the frustration this has caused.
Our support service work 24/7, if you would like to provide specific information about your case, please do not hesitate to contact us directly at support@spinstar.bet. Our specialists are ready to investigate your problem and provide you with the necessary details and assistance.
Best regards,
The Spinstar.Bet Casino Team
Good and fast site nice lau out
Good and fast site nice lau out
Support dan
August 23, 2025
Unprompted review
Reply from Spinstar.Bet
Dear Sven,
Thank you so much for the 5-star review! We're so glad you had a positive experience and that you liked the site's design and speed. Your feedback means a lot to our team!
Thanks again,
The Spinstar Team
No money on account after deposit
After making a deposit, I never received anything in my account. I've been trying to get my money back for almost two days now! The only emails I'm getting are: "Our finance department is working on it, you have to be patient." IT CAN'T BE THAT DIFFICULT! GIVE ME MY MONEY BACK!
July 30, 2025
Unprompted review
Reply from Spinstar.Bet
Good day!
Thank you for your feedback. At the time of your deposit, our platform was experiencing temporary technical issues with one of our payment providers. These kinds of issues can happen during periods of high traffic, and we are working diligently to improve our selection of payment providers to ensure smoother transactions and prevent similar problems in the future.
If your deposit has not yet been credited to your account or if you are still facing this issue, please provide us with the full details of your deposit. You can do this by emailing our support team here - support@spinstar.bet or by contacting us through the live chat on our platform.
Our goal is to provide top-notch service and assist our users with any questions they may have.
Best regards,
The Spinstar.Bet Casino Team
DONT PLAY AT SPINSTAR.BET
DONT PLAY AT SPINSTAR.BET
Very bad casino, transfer won money now 4th time back to my players accountband hope you spent it all. Zero action from their side. Finally won something but they are a scam regarding fast payouts.
DONT TRUST THEM ABOUT FAST PAYMENTS NOW OVER 4DAYS WITHOUT CLEAR INFO
July 8, 2025
Unprompted review
Reply from Spinstar.Bet
Hello!
Thank you for your feedback. We are truly sorry to hear about the significant difficulties you've experienced with your withdrawals and the frustration this has caused. We understand how important timely payouts are, and we sincerely apologize for the delay and lack of clear information.
We strive to process withdrawals promptly. If you have experienced any difficulty withdrawing funds, please do not hesitate to write to our support team at support@spinstar.bet. Our specialists are ready to assist you in resolving this issue as quickly as possible.
We appreciate your patience and look forward to helping you.
Best regards,
The Spinstar.Bet Casino Team
Crypto deposit never got to my…
Crypto deposit never got to my account..
Scammers
Customer service ignores you
Beware!
June 5, 2025
Unprompted review
Reply from Spinstar.Bet
Hi!
Thank you for contacting us regarding your recent experience; we regret to hear it wasn't positive. At Spinstar.Bet Casino, we're committed to providing our players with a fantastic and hassle-free experience, and we highly value your input as it helps us improve.
To help us get to the bottom of this quickly, please share additional details about your account and the specific issue you faced by emailing our support team at support@spinstar.bet. We appreciate your trust in us and are eager to find a solution that meets your expectations.
We look forward to helping you resolve this matter.
Regards,
The Spinstar.Bet Casino Team
Bad experience, scammers
Bad experience – crypto gone, no help
I transferred crypto, but it was never credited to my account. Contacting customer service is useless – they keep saying you’ll receive an email, but it never arrives. You’re constantly being passed from one person to another while your money simply vanishes. One word: scammers.
June 4, 2025
Unprompted review
Reply from Spinstar.Bet
Dear Denise,
We're truly sorry to hear about your recent difficulties and appreciate you bringing this to our attention. Ensuring our players have a smooth and enjoyable time at Spinstar.Bet is our top priority, and we take all feedback seriously to continuously enhance our services.
To help us investigate and resolve your issue efficiently, please provide more information about your account and the problem you experienced by contacting our support team at support@spinstar.bet. We value your business and are committed to resolving this to your complete satisfaction.
Thank you for your patience as we work to assist you.
Best regards,
The Spinstar.Bet Casino Team
Wow. Stay well away.
Wow is all i can say. 1st two withdrawls done very quickly. I am now waiting over 2 weeks on my withdrawl. No instant chat,( its a robot). dont answer emails. They just totaly ignore you.? Oh and then there is a limit on your withdrawls. €1,000 per day and only €2,500 a week. You know they do that, as you are nearly gaurentted to spend the balance of your winnings, right back into there pockets...
June 11, 2025
Unprompted review
Reply from Spinstar.Bet
Dear Amelia,
We're sorry to learn about your recent experience and thank you for reaching out. At Spinstar.Bet, we're dedicated to providing a seamless and enjoyable online casino experience, and your feedback is important as we constantly strive to improve.
To help us resolve this for you quickly, please contact our support team at support@spinstar.bet with more details about your account and the issue you encountered. We value your trust and are committed to finding a satisfactory resolution.
Thank you for your patience; we look forward to assisting you.
Sincerely,
The Spinstar.Bet Casino Team
Scammers
They are very clever about it. All the negative reviews come from real people and all the good reviews come from them. You write a bad review and a few hours later they put a positive review online, that is sad in itself. Stop chatting. They are super busy. They can’t email you but they can respond to your review within a few hours. Don’t go there and let 14 year olds gamble.
May 31, 2025
Unprompted review
Reply from Spinstar.Bet
Dear Modus Super serie,
We’re sorry to hear that your experience with our site was not as expected. Your satisfaction is our priority, and we are committed to carefully reviewing each case to ensure that our players receive the best possible service.
Please rest assured that your situation has already been brought to our support team’s attention, and we are actively investigating it. To assist you as efficiently as possible, we kindly ask you to reach out to us at support@spinstar.bet with additional details regarding your account and the difficulties you encountered.
We genuinely appreciate your feedback, as it helps us refine our services and create a better experience for all our users. We look forward to assisting you and hope to resolve your concerns soon.
Sincerely,
Spinstar.Bet Casino Team
It is really fun to play here
It is really fun to play here. good service, thank for its maverick(manager).
June 4, 2025
Unprompted review
Reply from Spinstar.Bet
Dear Joep,
We truly appreciate you sharing your positive experience. It’s fantastic to know that the platform brings you genuine enjoyment and that the service provided by Maverick has made a meaningful difference in your time here. Having attentive and dedicated managers can really enhance the overall experience, and it sounds like Maverick has done just that for you.
Your satisfaction motivates us to keep delivering a fun and supportive environment for all players. Thank you once again for your kind words, and we hope your enjoyable journey continues!
Sincerely,
Spinstar.Bet Casino Team
Reply from Spinstar.Bet
Dear Nico Col,
Thank you for taking the time to share your thoughts with us. We’re delighted to hear that your time on our platform has been enjoyable and that you found the overall experience to be positive. Our team works tirelessly to ensure everything—from site performance to game selection—runs smoothly and meets our players’ expectations, and it’s gratifying to know those efforts are appreciated.
Your insights help us continue refining our service and offerings. We look forward to welcoming you back and hope to make each session even better than the last.
Sincerely,
Spinstar.Bet Casino Team
after signing a settlement agreement i…
after signing a settlement agreement i should get my money back months ago, i am still waiting. Very unreliable site
May 24, 2025
Unprompted review
Reply from Spinstar.Bet
Dear S.S,
We regret to hear about your recent experience and appreciate you bringing this to our attention. At our online casino, we are fully committed to ensuring that our players have a smooth and enjoyable experience, and we take all feedback seriously to improve our services continually.
Each case is reviewed individually, and we have already started looking into your specific situation. To assist you more effectively, we kindly ask you to share additional details about your account and the issue you faced. Please contact our support team at support@spinstar.bet, and we will do our best to resolve this matter as quickly as possible.
We value your trust and hope to provide a resolution that meets your expectations. Thank you for your patience, and we look forward to assisting you further.
Sincerely,
Spinstar.Bet Casino Team
My.1
My first positive point was the withdrawel. No problems nothing just done super. Second fast help en clear explanation about the subject. Third fast loading and fast wins really a new experience. This is really a step forward in online casino gaming. My nr.1.
May 22, 2025
Unprompted review
Reply from Spinstar.Bet
Dear V Chris,
We truly appreciate you taking the time to highlight your experience in such detail. It’s encouraging to hear that your withdrawal process was smooth and hassle-free—that’s always our priority. Knowing that our support team provided quick and clear explanations means a lot to us, as we aim to make every interaction straightforward and helpful.
Your mention of fast game loading and quick wins captures exactly what we strive for: a seamless and exciting gaming experience that feels fresh and rewarding. Being recognized as your number one online casino motivates us to keep pushing the boundaries and enhancing every aspect of our platform.
Thank you for sharing your positive feedback. It’s players like you who inspire us to keep raising the bar.
Sincerely,
Spinstar.Bet Casino Team
Reply from Spinstar.Bet
Dear Boy Schuiten,
Welcome on board — we’re truly delighted to have you with us!
Starting out at a new platform can sometimes feel like stepping into the unknown, so hearing that your first impressions have been positive and that you’re enjoying the bonuses is a wonderful start. We’ve designed our welcome offers with newcomers in mind, hoping to give that extra boost while you explore everything the platform has to offer.
We’ll be here every step of the way, whether you’re diving into your favorite games, curious about promotions, or need a hand with something. And Jennie will be especially glad to hear that her support made a difference — we'll be sure to pass that on.
Wishing you many exciting sessions ahead. Thanks again for sharing your thoughts — and enjoy the ride!
Sincerely,
Spinstar.Bet Casino Team
It is a very good casino
It is a very good casino, maverick is the best personal manager.
May 13, 2025
Unprompted review
Reply from Spinstar.Bet
Dear Consumer,
Thank you so much for sharing your positive feedback! We're delighted to hear that you've had a great experience with us. It’s fantastic to know that you’ve enjoyed our services and that Maverick has made a lasting impression on you. We take great pride in our team, and it’s always rewarding to hear that our efforts to provide excellent customer support are appreciated.
We hope to continue delivering the best gaming experience for you!
Sincerely,
Spinstar.Bet Casino Team
This is my experience
This is my experience
-Lot sof Patience needed 2.0
-responseble playing guard
Limits 3.0
-games 4.0
April 28, 2025
Unprompted review
Reply from Spinstar.Bet
Dear Ralph Van der kloot,
Thank you for taking the time to share your experience with us. We truly appreciate your feedback and understand that patience can be crucial when it comes to managing your gameplay.
We’re glad to inform you that we’ve reviewed your situation carefully and, where possible, have taken steps to ensure that your concerns were addressed. We have gone the extra mile and returned your funds, as we believe in maintaining a fair and transparent environment for all our players.
We understand that responsible gaming is a priority, and we’re constantly working on improving the experience to ensure that everyone enjoys their time with us. Your comments about the limits and games are noted, and we will continue to make adjustments to provide even better service moving forward.
Sincerely,
Spinstar.Bet Casino Team
Good casino 24/7 chat fast withdraw…
Good casino 24/7 chat fast withdraw very good Kenny helps my great
April 26, 2025
Unprompted review
Reply from Spinstar.Bet
Dear Cornelie,
Thank you so much for sharing your experience with us! We're thrilled to hear that you had such a positive time with our casino, especially with our 24/7 chat support and fast withdrawals. It’s fantastic that Kenny was able to help you quickly and efficiently – we’re glad he could make your experience smoother.
We strive to provide seamless service and create a supportive environment for all players. Your feedback reassures us that we're on the right track. We’ll continue working hard to maintain the high standards you've enjoyed.
Thanks again for choosing to play with us!
Sincerely,
Spinstar.Bet Casino Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.