spiraluk.com Reviews 271

Updated – Issue Resolved

Initially had an issue with a promotion for the free crossbody bag.

However, the Spiral UK team responded quickly and resolved it by honouring the offer and updating my order without any hassle which I am grateful for!

Appreciate the customer service and looking forward to receiving the bags.

Great team and love the rucksack! The team were so helpful throughout my purchase.

Chris is amazing. So knowledgeable and has time to explain everything. Fantastic experience. This is our second visit and perfect both times.

Fantastic service, the team replied in minutes. Looking forward to my gear arriving.
Great job.

Honestly incredible service.

I bought a backpack with a crossbody promotion, but I accidentally made a mistake on my order, resulting me reaching out.

They replied immediately realised my mistake and resolved the matter promptly. Customer service 5*

The quality of the backpack and crossbody are amazing, straps and padding feels comfortable, texture feels nice and looking forward to making good use of them. 5*

Cheers

Contacted them I regards my free bag included in order. They responded almost immediately and rectified the issue which was my mistake. Great company!!!!

Got the Scout backpack from Spiral and it has been great. Lightweight, water resistant and super functional and practical. Their customer support is also top notch

I received my bag and I like the quality and the craftsmanship. Although it was not fully supported to my needs, I decided to keep it with me because of the quality. I also had a chance to deal with the support team and I really pleased with their assistance. I feel like my voice is heard and I’m very happy with the outcome. Really appreciated! Well done Spiral team and a long way to go.. All the best !

thank you so much .. fantastic product and superb customer service..

Forgot to add free crossbag as my free bag and didn’t receive it after all ..

did send email and straight away had response and my additional bag is on the way to me already .. 10/10 service

Thank you again

I forgot to add my free cross body bag to my order - I reached out and it was sorted instantly and was sent out to my address.

Perfect! Can’t complain!

Made a mistake and didnt add my side bag. They were a great help and are sending it out when I asked about it. Already recieved my 30L porter backpack and had a chance to use it. Great amount of space and such a slick look!! Fantastic quality and super comfortable to wear. Highly recommend there products and this company.

Great bag and super swift service. I didn’t realise I needed to choose the free item when ordering and when I got back in touch they sent the bag out without any extra charge. Very handy to fit all of my laptop/iPad and cables into for the office commute.

Love the bags, every detail is so well thought out, even up to to the perfumed condensation packs inside the bag!

I ordered the bag I wanted but did not pick the free crossbody bag as I thought it would be added automatically, I contacted them on the Sunday night to inform them of my mistake and was pleasantly surprised to receive a response the next day which was Bank Holiday Monday asking me to pick the bag I required and they added it to my order, very impressive customer service.

I bought a daysack which is brillant. And I got it for going travelling!

I bought a backpack, excellent quality just what i need when out riding in unpleasant weather, unfortunately when buying I forgot to add the free crossbody bag, I was gutted, but I emailed customer support and they couldn't of been more helpful, asked me to choose which crossbody bag I would like and next thing I knew it it had been shipped, excellent customer service, very helpful, I recommend spiral uk to all my friends.

Five star service and a five star product.
I ordered a backpack and for some reason didn’t receive the free crossbody bag (probably my fault when I made the order!)
I contacted Spiral and the matter was immediately dealt with in friendly, positive, no-fuss manner.
I received my crossover bag within 48 hours and am delighted with both.
It is refreshing to deal with a company that has a great product and a great level of customer-focused service.
I would definitely recommend on both counts and will certainly be looking to buy more from the great range offered.

What a great company!

I ordered an Olive 20l backpack, which is absolutely lovely, great size, quality and design. The next day I noticed that I had missed the offer of a free crossbody bag when I ordered a backpack.

I contacted Customer Services and they were fantastic! They responded straight away and let me choose a crossbody bag, I offered to pay the extra postage but the bag was quickly sent through at no extra cost to me.

They were so thoughtful, friendly and professional. I really appreciated their help and swift support, it was so refreshing! I would highly recommend Spiral- the products are great and the customer service is fabulous!

Fantastic bags- we now have four and absolute outstanding quality for the price paid. Customer service bob on, couldnt have asked for a better buying experience! Thank you!

The product is exactly as stated, no short comings or surprises. When I reached out to Spiral customer services after my strap adjuster broke they replaced the whole bag immediately without any questions, I never expected that at all. Great customer service and a good everyday product that I’ve just purchased for my wife also.