spiraluk.com Reviews 271

In an age where online shopping can be so faceless, saturated with chatbots and full on incompetence, Spiral are doing everything right! A fast response and pleasant conversation goes a long way in the e-commerce industry and thats been my experience. Going above and beyond doesn't do them justice. It's this kind of service that guarantees I'll be a return customer.

Looking forward to seeing what Spiral do next.

Great backpack 2nd one purchased.Excellent customer service!

Great company and great product. I've just received my bag and I'm very happy with it.

I bought my bag after being moved by the heartfelt marketing from Spiral. I needed a bag, and it came with a free crossbag for a trip to Switzerland—what a bonus! I have to say, I’m very impressed with both bags. They offer plenty of storage, secure zips, and are comfortable to wear while trekking. I’m looking forward to using them next year when I return to Germany to continue my journey through the Black Forest. Thanks, Spiral, for an excellent product and outstanding customer service!

I had to contact them as I forgot to add the free crossbody bag - they responded within 24 hours! Not a problem - clear links to get it sorted. great product, good price and excellent customer service!

Quality product and exceptional customer service. I didn't add my promotional item to my basket, so it never came with my order. I reached out to SPIRALUK and they sorted it in 2 days, which is how customer service is suppose to work. Thank you for a great experience.

What a great company to do business with. I managed to mess up an order and they were super quick to sort it out. I would definitely recommend Spiraluk.

Ordered the transporter delux backpack with the messenger bag....i guess the quality control needs to be examined as no sign of the second item (free messenger bag)
Word of advice If your going to offer something..best keep your promises.

Fab customer service. Product is gorgeous. Great to support British brands. Well done Spiral x

Great product and the speed and customer focused customer service team are a breath of fresh air in a landscape where this is so often missing. A company with product and values and I would highly recommend.

What a fantastic backpack! so sturdy and classy in Olive. It feels so well put together, roomy and easy to use.

The customer service is also 5*…replying to my email the same day!

Well done to this great company and if your hesitant to order…be reassured…their products are fantastic 😃

Whilst this might seem premature because I haven’t received my order yet, I did feel I needed to give spiral a five star review for their customer service.
After checking out online I realised I’d got my order wrong and emailed them right away. Spiral came back to me immediately to rectify my error and reassured me that the dispatch would be all corrected.
It’s hard to find five star customer service these days so when you receive it, it should be acknowledged.
I look forward to receiving my bag soon.
Thank you, spiral team.
Michelle

Immediately dispatched and product very good , excellent customer service (my mistake but rectified immediately).
Bag bought as a present but very good quality.

Ordered a 20L backpack which came in 3days, delighted with it. Very functional and excellent quality! Had to contact the spiral team as the free item was not included, turns out it was on back order. With hesitation the team offered me to wait for that or swap to another item and get that immediately. Super helpful and speedy responses

I made a stupid error in my order and as soon as I realised I contacted Spiral’s customer support via their email contact system expecting to hear back after at least 24hrs. Not a bit of it. I was contacted within an hour and the whole problem was sorted almost by return. That’s what I call service. I whole heartedly recommend them and their support staff. I’m now looking forward to receiving my backpack.

I’m a repeat buyer of Spiral backpacks! Their bags are excellent quality, stylish and very fast delivery service. Their customer service is 5⭐️ they respond to their emails within the hour!
Definitely a great company to buy from.

I was always a bit sceptical of sellers that appear in my social media feeds, but on this occasion I think I have uncovered an absolute gem!!
Customer service has been excellent, and even when there was a delivery issue, their prompt action had my bag in my hands less than 24 hours later.
The backpack is ideal, looks great and was keenly priced too.
Really appreciated the proactive comms and a real customer focus in how they operate.
Thank you Sprial Crew!

Wow Wow Wow what amazing customer service, I was blown off my feet. Great care was taken in understanding my situation without hesitation my items were dispatched along with an update on my future orders.
If you want to do one thing this Xmas purchase one of these bags supporting a company who remember what service is.
I will be back ordering one for all the kids birthday as they come up.

I contacted Customer Service because I am an idiot and had misread their information, and they could not have been more helpful. A delightful company to deal with! (And the bag is amazing, doesn't slip off my waterproof. )

I emailed this company to complain that they hadn't supplied a free bag with my purchase, as advertised.
They replied instantly, pointing out that there was a note on my invoice saying that the free bag was delayed. They offered to exchange it for me, if I wanted it to arrive sooner (which we did because we were going away for a big birthday!). The changes were complimentary, actioned the same day & the item is in the post! And accompanied by a very kind email gesture, wishing us a grest big birthday trip.
What a great company! I have just ordered a further item as a result!