SpiritSmith - Personalised Gifts Reviews 

222
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional product quality and beautiful presentation, often highlighting the personalized and tailored nature of their gifts. Many appreciate the attentive service and seamless ordering process, noting the care taken in hand-packaging items and great communication. The delivery service is frequently commended for its speed and efficiency, with items arriving quickly and well-protected. Customers frequently express satisfaction with the overall gifting experience, finding products perfect and tailored to their needs. Reviewers also highlight the excellent options and consistent high quality, making them confident in recommending the company.

What people talk about most

Product

Users describe positive interactions with the product, often highlighting it as a great gift that is... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and speedy... See more

Service

Customers had positive experiences with service, often highlighting great communication and efficient... See more

Quality

People report positive experiences with quality, consistently praising the products as fantastic,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The personalised gift box containing wine x 2 was lovely and dispatched to courier very quickly. Only issue was DPD changing date without much notice. Not leaving with neighbour. Then reverted back t... See more

Rated 5 out of 5 stars

I purchased a personalised Aperol Spritz Hamper for a friend’s 50th after receiving one as a gift myself. Absolutely stunning product with amazing service from the SpiritSmith sisters. All of t... See more

Rated 5 out of 5 stars

I’ve bought gifts from SpiritSmith for both friends and clients, and every single time they’ve been absolutely perfect. Each one was completely tailored to my vision, and they nailed it every ti... See more

Company replied

Rated 5 out of 5 stars

Lovely gift, I ordered a personalised box with gin I did actually change the order from original order and staff were very accommodating in helping me go through options. Unfortunately when the gift... See more


Company details

  1. Alcohol Retail Monopoly
  2. Alcohol Store

Written by the company

Searching for something special? Look no further. Our beautiful personalised hampers & curated gift sets are the perfect gift for anyone in your life – including you! Whether you’re looking for a personalised gin gift set for her, filled with delights and the finest small batch bottle of gin, or a whiskey gift set for him, containing everything he will need to make that glass of whiskey in the evening just perfect, we have something for every possible person and for any occasion. We all have our favourite tipples and our favourite places to drink them. We enjoy them not just for the taste, but how they look and feel and because they provide an ambience, or social setting that makes us feel that ‘this is our place’ and we feel welcome. SpiritSmith aims to bring a gift to our customers and their loved ones which brings a bit of that ambience and social atmosphere home. As a busy family run business, we know the importance of having a network of great people around us, providing support, love and friendship. Lets be honest, as family life doesn’t always give us the chance to get out to our favourite places as much as we might like, more and more we are inviting our network of people to enjoy a drink with us at home. and here arrived SpiritSmith! Make them feel truly special today and gift them something personal. Send your message with a bottle…


Contact info

4.8

Excellent

TrustScore 5 out of 5

222 reviews

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4.8

All reviews

(222)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Wow customer service at its finest

Wow joanna and pippa to the resuce ! I had 48 hours to organise a pre-wedding gift for my bride to be and spirtsmith came to the rescue. They made, printed a personal message and got everything all nice and pretty for me. They even met me in dunelm car park rochdale to give it to me as they understood how busy i was.

Absolutely quality service !!! Will be using them again for sure.

Thanks ladies ☺️

May 21, 2024
Unprompted review
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Ashley, we hope you and your gorgeous bride had the best day! We were delighted to be a small part of the excitement :)

Rated 5 out of 5 stars

Lovely products, fantastic service

We bought a few wedding favours (miniature bottles) a couple of weeks before our wedding. We loved the items and the packaging that it came in. There was also a lovely handwritten note from Joanna wishing us the best of luck on our wedding day. Thank you, Joanna!

We then realised we needed to buy a few more, so placed a second order immediately. Again, lovely packaging and they even threw in a few extra personalised bags and extra rose petals. Such a lovely thing to do.

I would have no hesitation in using them again.

Thank you!

March 6, 2024
Rated 1 out of 5 stars

Avoid! I feel I was scammed.

Missing items!

I bought 2 wedding gift sets, the
Personalised Jack Daniels Whiskey Gift Set and the
Personalised Mermaid Pink Gin Gift Set With Tonics.

And was just informed the 2 bottles of cola and 2 bottles of tonics aren't in the gift sets! The mixers were the selling point to me, totally unacceptable! I paid over £200 for £60 worth of alcohol in a cheap box! Yes I was scammed! Ridiculous.

February 1, 2024
Unprompted review
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Reply from SpiritSmith - Personalised Gifts

Hi Dan, we are so saddened to hear you have been left feeling unhappy with the gifts. Could I ask that you mention to the recipient that the mixers may be hidden within the wooden shred? We do pack a lot in there to ensure the gifts arrive undamaged, so the bottles are almost always hidden.
In the meantime, please check your email as our owner, Pippa, has emailed you to try and sort a resolution. We pour a lot of love into our gifts, they are hand crafted and personalised individually and therefore please be assured that we take customer feedback very seriously.

Rated 5 out of 5 stars

Absolutely brilliant!!

If you're looking for a quality gift for that special person then look no further!
The quality of products and overall service that this company provides is a rarity today and I wouldn't hesitate in recommending to all my family and friends.
The whole ordering process is very simple and such a swift delivery.
Highly recommended and I can't wait to place my next order!

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

personalised gifts for staff awards

I ordered personalised boxes for staff awards. I called and spoke to Philippa as I had specific requirements, from the minute we spoke nothing was too much trouble and we decided on the best options for each member of staff. The gifts were delivered straight to them and everyone was delighted. Looking at the cost, what we received by far exceeded expectations, even in terms of the brand of alcohol we received, the boxes were fantastic quality, My company logo along with the font used and the fairy lights made the gift look much more expensive that what I paid. Spiritsmith will be the first place I come to for corporate and personal gifts - never loose that personal touch, it made the difference to me making my initial order

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Even better than expected!

Even better than expected!!

I've now ordered two personalised gifts and they were perfect. The box is such amazing quality, and I loved the attention to detail. It had dried oranges inside and fairy lights around the bottle.

Will be making lots more purchases through you guys. Thanks for making such a special gift so perfect x

January 4, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service from the team and prompt answers to queries I had before ordering about delivery and dates.

Very easy to order, including uploading our company logo for corporate gifts.

Will definitely use again.

December 18, 2023
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Martin, Thank you so much for your lovely review. It was an absolute pleasure to build this special gift for you. Hope you get some rest by February :)

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing! I want to say thank you very much for the beautifully personalised gift which arrived in ample time for Christmas. I’m sure this will go down well!

December 14, 2023
Unprompted review
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Thank you so much for this review Rae, every review is read out to our team aloud and it is so lovely to hear that we are getting it right for our customers. Music to our ears. Merry Christmas from Team SpiritSmith

Rated 5 out of 5 stars

Such a lovely gift

A lovely gift thank you so much for putting it together in such a special way, the presentation is fab 😊

December 6, 2023
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

John, when customers love what we do it makes our day! Thank you so much for this lovely review and to you for taking the time out of your day to give us this feedback :)

Rated 5 out of 5 stars

Amazing experience

Easy to navigate website. An amazing selection of gifts in every price range. Speedy delivery.

December 4, 2023
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Thank you Kathleen for taking time out of your day for us and leaving a review. It is really appreciated :)

Rated 3 out of 5 stars

The hamper itself is great, but personalisation is just a vinyl sticker

The hamper itself is great, I just wish the personalisation wasn’t just a sticker as half of the name wasn’t stuck to the box properly and half was cut through the letter. I managed to fix it so it is usable, but not what I thought I was paying for. I have a cricut myself so could have put the personalisation on myself in that case.

November 28, 2023
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Hi Courtney, thank you so much for your feedback. I am so sorry to hear that the personalisation wasn't to our usual quality standards. We will take your feedback and learn from it and improve. In January we review all customer feedback and yours will be included in that review. Thanks again for taking the time to let us know how we are doing, we are determined to give our customers the very best service and we can't get better without honest reviews from our treasured customers like you.

Rated 5 out of 5 stars

Superb customer service

Superb customer service; highly personal and responsive.

Thanks so much,
Alex

November 30, 2023
Unprompted review
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Alex, thank you so much for this review. We work hard for our customers and it is so lovely to know that you felt well looked after by our team

Rated 5 out of 5 stars

Item suited my needs and delivered fast…

Item suited my needs and delivered fast and on time. Makes a nice Xmas present, esp personalised

November 30, 2023
Unprompted review
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Thank you for your review. We appreciate the time taken to let us know how we are doing. We can't get better with out it.

Rated 5 out of 5 stars

Amazing service!

Amazing service!
I called to check whether I would receive on time, I in fact received it quicker than expected - the following day. The gifts were personalised and such good quality. Lovely! They went above and beyond for me. Such friendly & hard working people. Thanks again

November 10, 2023
Unprompted review
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Alycia, what a gorgeous review to read. Thank you so much for taking the time to give us this feedback, it means the world to our small team :)

Rated 5 out of 5 stars

So much to love about this hamper!

Beautifully wrapped with the extra special touch of the little lights inside, which illuminated all the goodies when you open the hamper. The personalisation on the wrap around the basket made it feel special too. Wonderful collaboration with local businesses whose products I hadn’t heard of before, and this is as well as supporting a local charity. There’s so much to love about this!

November 12, 2023
Unprompted review
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Jo thank you so much for supporting our business and our Rossendale hamper. We love how much you have enjoyed the little taste of home. We treasure customers like you, Philippa and the team

Rated 5 out of 5 stars

Luxury birthday hamper.

Such a lovely well presented gift hamper.
Full of luxurious chocolates, champagne and snacks.
Packed beautifully by Joanna.

November 8, 2023
Unprompted review
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Thank you for taking the time to leave us a review. Every review is read aloud in our workshop and it really lets us know how we are doing. Thank you for being a wonderful customer

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