SpiritSmith - Personalised Gifts Reviews 

222
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional product quality and beautiful presentation, often highlighting the personalized and tailored nature of their gifts. Many appreciate the attentive service and seamless ordering process, noting the care taken in hand-packaging items and great communication. The delivery service is frequently commended for its speed and efficiency, with items arriving quickly and well-protected. Customers frequently express satisfaction with the overall gifting experience, finding products perfect and tailored to their needs. Reviewers also highlight the excellent options and consistent high quality, making them confident in recommending the company.

What people talk about most

Product

Users describe positive interactions with the product, often highlighting it as a great gift that is... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and speedy... See more

Service

Customers had positive experiences with service, often highlighting great communication and efficient... See more

Quality

People report positive experiences with quality, consistently praising the products as fantastic,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The personalised gift box containing wine x 2 was lovely and dispatched to courier very quickly. Only issue was DPD changing date without much notice. Not leaving with neighbour. Then reverted back t... See more

Rated 5 out of 5 stars

I purchased a personalised Aperol Spritz Hamper for a friend’s 50th after receiving one as a gift myself. Absolutely stunning product with amazing service from the SpiritSmith sisters. All of t... See more

Rated 5 out of 5 stars

I’ve bought gifts from SpiritSmith for both friends and clients, and every single time they’ve been absolutely perfect. Each one was completely tailored to my vision, and they nailed it every ti... See more

Company replied

Rated 5 out of 5 stars

Lovely gift, I ordered a personalised box with gin I did actually change the order from original order and staff were very accommodating in helping me go through options. Unfortunately when the gift... See more


Company details

  1. Alcohol Retail Monopoly
  2. Alcohol Store

Written by the company

Searching for something special? Look no further. Our beautiful personalised hampers & curated gift sets are the perfect gift for anyone in your life – including you! Whether you’re looking for a personalised gin gift set for her, filled with delights and the finest small batch bottle of gin, or a whiskey gift set for him, containing everything he will need to make that glass of whiskey in the evening just perfect, we have something for every possible person and for any occasion. We all have our favourite tipples and our favourite places to drink them. We enjoy them not just for the taste, but how they look and feel and because they provide an ambience, or social setting that makes us feel that ‘this is our place’ and we feel welcome. SpiritSmith aims to bring a gift to our customers and their loved ones which brings a bit of that ambience and social atmosphere home. As a busy family run business, we know the importance of having a network of great people around us, providing support, love and friendship. Lets be honest, as family life doesn’t always give us the chance to get out to our favourite places as much as we might like, more and more we are inviting our network of people to enjoy a drink with us at home. and here arrived SpiritSmith! Make them feel truly special today and gift them something personal. Send your message with a bottle…


Contact info

4.8

Excellent

TrustScore 5 out of 5

222 reviews

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4.8

All reviews

(222)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful pink gin hamper

Ordered the pink gin hamper for my granddaughters 18th birthday when i opened it I was lost for words It is absolutely gorgeous 💯 perfect, I know my granddaughter will absolutely love it, also delivered before delivery date which gave me more time to admire it 😊

May 9, 2023
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Reply from SpiritSmith - Personalised Gifts

Tina, I'm not sure you'll ever realise how amazing it is for us to read reviews like this. We take so much pride in our gifts and we are just thrilled when they are enjoyed so much. Thank you for taking the time out of your day to feedback to us, you have made our day!

Rated 5 out of 5 stars

Beautiful packaging and The Inscription…

Beautiful packaging and The Inscription on The Box saying Happy Birthday was perfect
Great Gift of Morgan’s Rum and small gifts

May 3, 2023
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Reply from SpiritSmith - Personalised Gifts

Paula, thank you so much for your review. Customer's taking the time out of their day to give us feedback is such a compliment and we are absolutely thrilled you enjoyed your gift.

Rated 5 out of 5 stars

Received a beautiful hamper for my…

Received a beautiful hamper for my birthday. Looking forward to tucking into it!

May 4, 2023
Unprompted review
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Reply from SpiritSmith - Personalised Gifts

Athena, we are thrilled that you enjoyed your gift. Thank you so much for taking time to leave us a review. And please tell all your lovely friends about our small business ;)

Rated 5 out of 5 stars

The product was perfect gift and was…

The product was perfect gift and was parcelled well

April 28, 2023
Unprompted review
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Reply from SpiritSmith - Personalised Gifts

Suzanne, thank you so much for taking the time to leave us a review. You are our 100th reviewer, so that is an extra special milestone for us too. You've made our day :)

Rated 5 out of 5 stars

Sorted in the end

Well, the product I was after looked ideal and the website even had an option to pick a date to delver which was great as saved me having to come back at a later date. However to my dismay this wasn’t factored in and I got notification that it would be delivered in a day or 2 instead of the 12 days or so I wanted it delivered in. I emailed the customer service team and Philippa sorted it v quickly in cancelling the delivery and ringing me with an explanation. She then also made sure it got moved each day so that it will be delivered on the desired day. It was nearly a mess up and issues with websites happen but the way it was dealt with is the important thing and Philippa was worth the 5 stars.

April 24, 2023
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Reply from SpiritSmith - Personalised Gifts

Philippa will be thrilled to read this review :) David, we were so sorry to have missed your delivery day request. So glad that we got it sorted for you and that it will arrive now just when you needed it to. Thanks for taking the time to leave us a review and for the feedback on our customer service.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Extremely delighted with the product I purchased for a birthday present, great quality.

April 24, 2023
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Reply from SpiritSmith - Personalised Gifts

Thank you for your review Lesley. We love to hear from our customers and we are delighted you were delighted with your gift. Music to our ears here at SpiritSmith HQ

Rated 5 out of 5 stars

Great customer service

Great customer service , even got a few extras as there were a few problems with my order
Quickly rectified and great customer service

April 24, 2023
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Reply from SpiritSmith - Personalised Gifts

So happy you liked your gift Mair. It was great of you to highlight our site error and so glad that we could get the order placed for you. Thanks for being such an amazing customer and for taking the time to leave a review.

Rated 5 out of 5 stars

I ordered a personalised gift set for a…

I ordered a personalised gift set for a good friend’s 60th birthday gift on behalf of a group of friends.
Not only did I receive a response to email sent during the Easter bank holidays, a personal call from Joanna to ensure my order was just as I would like it to be. The gift was well received and the attention to detail throughout has been excellent. I highly recommend this company.
Thank you SpiritSmith, my friends and I will definately be using your company in the future.

April 5, 2023
Unprompted review
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Reply from SpiritSmith - Personalised Gifts

Thank you Laura for such a lovely review. I'm so glad you enjoyed our customer service and Joanna will be thrilled to get a personal mention. These reviews make such a difference and you've made our day :)

Rated 5 out of 5 stars

Fantastic customer service and a…

Fantastic customer service and a fantastic product!

After encountering a problem on the Spiritsmith website I contacted them via email, they were so grateful that I had brought it to their attention (as they were unaware until that point) and fulfilled my order for me via email/PayPal instead and even included a couple of extras to say thank you.

I was so impressed when the product arrived, it was so beautifully presented, I will be proud to give this gift.

I would definitely use this company again and wish more companies offered this level of customer service. Well done and thank you!

April 19, 2023
Unprompted review
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Reply from SpiritSmith - Personalised Gifts

Natasha, what a fabulous customer you are! Thank you for taking the time to leave us such a detailed review. We can't thank you enough, from all at SpiritSmith

Rated 5 out of 5 stars

What a fabulous personalised gift.This…

What a fabulous personalised gift.This item was truly spectacular, beautifully presented. Really impressed with customer service and personal experience would highly recommend

April 3, 2023
Unprompted review
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Reply from SpiritSmith - Personalised Gifts

Oh crikey, we love the word 'spectacular'. Thank you so much for taking the time to leave us a review. It really does make the world of difference to a small company. You've made our day :)

Rated 5 out of 5 stars

Perfect personalised gift

Perfect gift. So beautifully presented and a personal touch! Excellent service too. HIGHLY recommend!

April 1, 2023
Unprompted review
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Reply from SpiritSmith - Personalised Gifts

Hi Jenny, thank you for taking the time to leave us a review. We think you just got us up to 4.9 out of 5 so thank you so much. You've made our week.

Rated 5 out of 5 stars

A perfect thank you!

I recently ordered a gin Thankyou gift for a recruitment firm I have been working with. The call I received from them couldn’t have been more complimentary of the gift. From the luxury look and feel to the personalisation making it so special. Thank you!

March 29, 2023
Unprompted review
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Reply from SpiritSmith - Personalised Gifts

Thank you so much for letting us know about your experience Caroline. You've made our day!

Rated 5 out of 5 stars

Brilliant customer service and…

Brilliant customer service and beautifully packaged great gift and well received I would definitely use these guys again

March 30, 2023
Unprompted review
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Reply from SpiritSmith - Personalised Gifts

Thank you so much for taking time to leave us a review Mary. All reviews are read out to the team and they make our day :)

Rated 5 out of 5 stars

After a small error with my delivery…

After a small error with my delivery they made sure it was sent out that night and arrived to me the next day. The packaging is lovely and the gift id bought was amazing i was very pleased with the quality and detail. My dad was very happy with his gift. Also the lady i spoke to when i rang was very helpful and really nice on the phone. Great company, will be ordering again and again

March 28, 2023
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Reply from SpiritSmith - Personalised Gifts

Ahh Erin, thank you so much for taking the time to leave us a review. After our little Klarna glitch, we are so thrilled that you and your Dad loved his gift!

Rated 5 out of 5 stars

Outstanding

I ordered a personalised Kraken gift set and it was delivered very quickly and the packaging and presentation of these gift sets are brilliant.
It's a birthday gift and they will love it. I can't fault the service and quality of the product.

March 27, 2023
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Reply from SpiritSmith - Personalised Gifts

Thank you so much for this detailed review. We have just read this out to the team and it's made our Monday. Thank you for taking the time out to leave us a review, from all at team SpiritSmith

Rated 5 out of 5 stars

Excellent

Excellent! Fast next day delivery, beautifully packaged and great product, would highly recommend!

March 26, 2023
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Reply from SpiritSmith - Personalised Gifts

What a lovely review. Thank you so much for taking the time to do this and absolutely make our day, love from the SpiritSmith Team

Rated 5 out of 5 stars

Perfect gift

I ordered a tequila hamper as a 50th birthday gift for a friend. Arrived on time and is beautifully presented. Decided to save on wrapping as it looks so stylish. Will definitely use again

March 6, 2023
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Reply from SpiritSmith - Personalised Gifts

Thank you for your lovely review and for taking the time out to do it. We are thrilled you and your friend loved the gift. You've made our day

Rated 5 out of 5 stars

Great Hamper

Easy ordering, quick delivery and exactly as described on website.

March 16, 2023
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Reply from SpiritSmith - Personalised Gifts

Thank you so much for taking the time to leave us a review! As a small business, every review we receive means the world to us. Thank you for choosing to shop small with us here at SpiritSmith!

Rated 5 out of 5 stars

A stand out gift for my clients

As a business owner, I was looking for something special to send my clients at Christmas. Rather than an emotionless pen or notebook, I came across SpiritSmith and thought their personalised gifts were perfect.

SpiritSmith gifts are so unique, they last longer in your memory than they do in real life and that’s what I wanted for my brand.

My customers will always remember that Christmas gift from me and my business and I like to think I gave them more than a box of goodies, I gave them a moment of calm and relaxation and pure indulgence. Heaven.

December 20, 2022
Unprompted review
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Reply from SpiritSmith - Personalised Gifts

Gillian, we are thrilled that you and your customers loved our gifts. When a customer really understand what SpiritSmith gifts are about, it makes handcrafting them even more special. Thanks also for taking the time to leave us this review. We are always beyond grateful for your time and your business.

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