Slight blip with the courier delivering, but really pleased with the product, and very happy with how the problem was resolved
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quick response from Splash About to resolve an issue with delivery/ address. I then received my order (baby wetsuit) the next day and have found it to be great for quality, design and strength!
Company replied
Great customer service, placed a few orders recently and quick delivery. Lovely to receive free gift, a bath toy and when requested a certain colour because we had already received a previous one they... See more
Company replied
Easy to order, great product. Unfortunately, Splash About use Evri as a courier and they failed to attempt delivery. That said, when I contacted Splash About, they immediately organised a replacement... See more
Company replied
Company details
Written by the company
Splash About is the leading manufacturer of baby swimming products worldwide. From concept, to design, to manufacture and distribution, our close-knit team works together to ensure we are at the fore front of the baby swimwear product market so that we can offer the products that you need to support your babies and children on their swimming journey.
Contact info
Unit 3 North Moss Lane Industrial Estate, Stallingborough, DN41 8DN, Grimsby, United Kingdom
- 01472236465
- info@splashabout.com
- www.splashabout.com
4.6
Excellent
83 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rapid delivery and Incredible customer service from Nicole
Bought a happy nappy from the website and it arrived in a couple of days. Unfortunately it had a manufacturing mark on it. I reached out to the company and they responded within 24 hours with 2 very reasonable resolutions, to refund or send out a new one. I replied asking for a refund and 5 minutes later it had been processed. Class customer service. Their happy nappies are also great for little ones. I ended up getting a Duo and it’s fantastic. I’d suggest checking the sizing before buying though, as they are tight. Most moms I spoke to have sized up.
October 28, 2026
Unprompted review
Advertisement
Great swim set
First items was lost in the post so I contacted customer services and a new one was sent right away. Great swim set!
October 13, 2026
Unprompted review
Kind and professional support.
October 15, 2026
Unprompted review
Great customer service
Great customer service. Resolved my issue the same day. My little one loves her strawberry armbands!
October 15, 2026
Unprompted review
Customer service 10/10
Writing my very first review ever. Customer service is excellent. Got a refund on an item that was out of stock after i ordered and when I ordered a 2nd item they happily refunded me the second delivery cost aswell. Very easy to communicate with and having ordered from them before I know I LOVE the products. Fab.
October 16, 2026
Unprompted review
Reply from Splash About International
Thank you so much for taking the time to write your very first review!
We’re delighted to hear that you’ve had such a positive experience with our customer service team and that everything was resolved so smoothly. We’re always happy to help, and it’s lovely to know you continue to love our products!
Your kind words and support mean a great deal to us. We look forward to welcoming you back again soon!
Kind regards, Sarah
Advertisement
Great customer service and love these…
Great customer service and love these swimsuits!
October 7, 2026
Unprompted review
Reply from Splash About International
Thank you so much for your lovely review!
We’re delighted to hear that you love our swimsuits and have had a great experience with our customer service team. Your kind feedback means a lot to us!
We hope you continue to enjoy your Splash About products and look forward to helping you again in the future.
Kind regards, Sarah
Amazing customer support
Purchased two items directly from Splash About, but one was a bit too small so I decided to exchange it and posted it back. After a week of hearing nothing, I enquired and when I was checking all the information I realised I had forgotten to put an exchange slip in my package, so that was the cause of the delay. It was never assumed by Splash About that the delay was my fault though! Once I provided all the details to Sarah, she was able to sort this out for me and my exchange item was posted to me very promptly. I'm very grateful for such a quick and positive turnaround, I wish all the companies had such a great customer service!
October 8, 2026
Unprompted review
Reply from Splash About International
Thank you so much for your lovely review!
I'm pleased i was able to get your exchange sorted quickly and that you were happy with the service you received. We always aim to make things as easy and stress-free as possible for our customers, and it’s wonderful to know we achieved that.
Your kind words and recommendation mean a great deal to us, and we hope you enjoy your new item!
Kind regards,
Sarah
Great customer service and products
Ordered a wet suit and a happy nappy, wet suit came with what looked like a heat press mark on it, and Sarah sent a new one out free of charge straight away. Can’t fault the customer service at all!
October 7, 2026
Unprompted review
Reply from Splash About International
Thank you so much for your fantastic feedback!
I'm sorry again that the wetsuit arrived with what appeared to be a heat press mark, but I'm pleased I was able to arrange a replacement for you straight away.
It’s wonderful to hear you were happy with the service and your products.
We really appreciate your kind words and support!
Enjoy you holiday.
Sarah
Great customer service
Sarah was able to solve my dilemma in a timely fashion in both a friendly yet professional way.
October 5, 2026
Unprompted review
Reply from Splash About International
Thank you so much for your lovely feedback!
I'm delighted to hear that I was able to resolve your issue quickly and provided a friendly and professional service.
We really appreciate you taking the time to share your experience with us!
Sarah
Advertisement
I was waiting for a specific item to…
I was waiting for a specific item to come back into stock, Splash About responded to my query quickly and I was able to purchase the item on the day they said it would be back in stock. Unfortunately in my rush of ordering, I sent it to an incorrect address. I emailed Splash About straight away and they kindly changed the delivery address for me. I got the item quickly thereafter. I am really happy with the product and the customer service!
September 2, 2026
Unprompted review
Reply from Splash About International
Thank you so much for your lovely review!
We’re delighted we were able to help with your delivery address and get your order to you quickly.
It’s fantastic to hear that you’re happy with your purchase and the service you received.
We really appreciate your kind words and support!
Sarah
Very Happy
Quick response from Splash About to resolve an issue with delivery/ address. I then received my order (baby wetsuit) the next day and have found it to be great for quality, design and strength!
August 24, 2026
Unprompted review
Reply from Splash About International
Thank you so much for your lovely 5-star review!
We’re really pleased we were able to quickly resolve the delivery and address issue for you, and that your baby wetsuit arrived safely the following day.
It’s wonderful to hear that you’re so happy with the quality, design and durability of the wetsuit. We really appreciate you taking the time to share your experience and your kind feedback.
Kind regards,
Sarah
Great product, great customer service; bad courier choice.
Easy to order, great product. Unfortunately, Splash About use Evri as a courier and they failed to attempt delivery. That said, when I contacted Splash About, they immediately organised a replacement to be sent via Royal Mail 24h Tracked, which arrived promptly. I cannot give a full 5 stars because I think it would be better if Royal Mail were the default when expedited delivery is paid for.
August 4, 2026
Unprompted review
Reply from Splash About International
Thank you so much for your lovely feedback about our products and customer service. We’re really pleased we were able to resolve the delivery issue quickly and get your replacement to you promptly.
We’re sorry that the original delivery experience let you down. While we have limited control over the courier once an order has left us, we completely understand your frustration, especially when you have paid for an expedited delivery service.
We really appreciate your feedback regarding Royal Mail and will make sure your comments are passed on to the relevant team for consideration.
Thank you again for your support and for taking the time to share your experience.
Kind regards,
Sarah
Customer service is a joke
Customer service is a joke. Sizing comes up small. Be SUPER careful when ordering as you have to pay £5 postage to return or exchange the items. Wouldn’t be surprised if they contact me to pay for delivery of my exchange once processed. Absolutely disgusting service.
August 3, 2026
Unprompted review
Reply from Splash About International
We’re sorry to hear that you were unhappy with your experience and appreciate you taking the time to share your feedback.
We understand that sizing can vary between products, which is why we provide detailed size guides on our website to help customers choose the most suitable size. We’re also sorry that our returns costs have left you feeling disappointed. We do appreciate that having to pay for return postage can be frustrating, particularly when an item doesn’t fit as expected.
We would really like the opportunity to look into your experience and see if there is anything we can do to help. Please could you email us at info@splashabout.com with your order details, and we’ll be happy to assist further.
Kind regards,
Sarah
Advertisement
Helpful customer service and great…
Helpful customer service and great product!
July 20, 2026
Unprompted review
Reply from Splash About International
Thank you so much for your lovely feedback!
We’re delighted to hear you were happy with our customer service and are pleased with your Splash About product.
Sarah in customer service went above…
Sarah in customer service went above and beyond to help sort out my order.
The company and the products are excellent
July 21, 2026
Unprompted review
Reply from Splash About International
Thank you so much for your lovely review!
It was an absolute pleasure to help you with your order, and I’m so pleased I could assist.
Your kind words about both the customer service and products mean so much.
Have a wonderful time spoiling those Grandchildren and on your upcoming visit to Australia.
Fantastic customer service
Fantastic customer service. When two orders went through in error they checked with me and then issued a refund for one straight away.
July 3, 2026
Unprompted review
Reply from Splash About International
Thank you so much for your lovely review!
We’re delighted to hear that you were happy with the customer service you received. We’re always happy to help, and we’re pleased we could quickly resolve the duplicate orders and arrange the refund for you. Thank you for choosing us!
Excellent customer service
Excellent customer service.
Wouldn’t hesitate to buy again.
June 16, 2026
Unprompted review
Reply from Splash About International
Thank you so much for your order and for your feedback, it is massively appreciated.
Pleased to hear you are happy with the service you received and the items that you purchased.
Happy Swimming!
Advertisement
V poor customer service
Ridiculous that a company will not allow any amendments to the order prior to shipping. Placed order on a Friday evening and emailed straight after to request a change of size, also rang and left a voicemail and at 9am on Monday as per their opening hours rang to see if an item could be changed to a different size to be told no changes can be made. The most ridiculous thing is that it’s now Wednesday and the order has only just been shipped from their warehouse. V poor customer service!
June 1, 2026
Unprompted review
Reply from Splash About International
Thank you for your feedback, and we're sorry to hear about your experience.
We completely understand your frustration. As you contacted us shortly after placing your order and again before it was dispatched, we appreciate why it was disappointing to be unable to amend the order.
Our warehouse processes orders through an automated system, and unfortunately once an order has been submitted we are unable to make changes to the items within it. However, we appreciate that from a customer's perspective this can be difficult to understand when dispatch occurs at a later date.
We're sorry that our policy and processes did not meet your expectations on this occasion. We value your feedback and will share your comments with our team as we continue to review ways to improve our customer experience.
Thank you for taking the time to bring this to our attention.
Great customer service
This review is mostly about the customer experience with Splash about international. We originally bought two items from them, only to hear a couple of days later (the first working day after placing the order) that one of them was sold out. We were offered a replacement or refund. Within 48 hours we had the new order at home.
We haven't tested the swimwear yet (our little one will start swimming classes next week), but it looks sturdy and the sizes are as expected.
May 26, 2026
Unprompted review
Reply from Splash About International
Thank you so much for taking the time to leave a review.
I'm delighted to hear that you were pleased with the service you received. While I'm sorry that one of the items in your original order was unavailable, I'm pleased I was able to offer an alternative solution and get your replacement order to you quickly.
It's also great to hear that the swimwear looks sturdy and that the sizing met your expectations. I hope your little one enjoys their swimming classes next week and that the products perform just as well in the water as they look out of it!
Thank you again for your kind words and for choosing Splash About.
Happy Swimming.
Great Customer Service
Yeah, really good customer service. I messed up an order by putting the wrong postcode. They were very decent and sent out new items.
May 1, 2026
Unprompted review
Reply from Splash About International
Thank you so much for your order and for your feedback, it is massively appreciated.
Pleased to hear you are happy with the service you received and the items that you purchased.
Happy Swimming!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.