Splash About International Reviews 

83
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this amazing and trusted company. Customers frequently praise the high quality of the products and the exceptional customer service. People note that support teams respond extremely quickly, providing very helpful solutions and going above and beyond to ensure complete satisfaction. Consumers also appreciate the consistently fast delivery times, beautiful designs, and durable materials of the swimwear. Some reviewers were not happy with the sizing, noting that the items can run small or tight. Buyers consistently suggested checking the sizing carefully before purchasing to ensure the proper fit for their growing young children.

What people talk about most

Customer service

Clients share positive opinions on customer service, with reviewers highlighting fast responses and staff who... See more

Product

Users describe positive interactions with product, consistently praising the high quality, durability, and... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting kind and professional... See more

Response time

Customers had positive experiences with response time, frequently highlighting fast replies over email and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Slight blip with the courier delivering, but really pleased with the product, and very happy with how the problem was resolved

Company replied

Rated 4 out of 5 stars

Quick response from Splash About to resolve an issue with delivery/ address. I then received my order (baby wetsuit) the next day and have found it to be great for quality, design and strength!

Company replied

Rated 5 out of 5 stars

Great customer service, placed a few orders recently and quick delivery. Lovely to receive free gift, a bath toy and when requested a certain colour because we had already received a previous one they... See more

Company replied

Rated 4 out of 5 stars

Easy to order, great product. Unfortunately, Splash About use Evri as a courier and they failed to attempt delivery. That said, when I contacted Splash About, they immediately organised a replacement... See more

Company replied


Company details

  1. Swimwear Store
  2. also in
  3. Baby Clothing Store
  4. Baby Store
  5. Sportswear Store
  6. Sportwear Manufacturer

Written by the company

Splash About is the leading manufacturer of baby swimming products worldwide. From concept, to design, to manufacture and distribution, our close-knit team works together to ensure we are at the fore front of the baby swimwear product market so that we can offer the products that you need to support your babies and children on their swimming journey.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

83 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(83)

37 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor Customer Relations

I reached out to Splash About with a question about their products, and the response I received was uncaring, unhelpful and (from the typos) presumably not important to them.

August 12, 2020
Unprompted review

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