Splend Reviews 350

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness and professional demeanor, often highlighting individuals who go above and beyond to assist them. The service is generally described as excellent, with many appreciating the smooth processes and quick assistance provided, particularly during onboarding and resolving issues. However, some people were dissatisfied with the service and customer support, noting a lack of communication, slow responses, and a feeling of being uncared for when problems arose. Additionally, a number of customers expressed concerns about payment and pricing, citing unexpected charges, high weekly costs, and collection tactics for disputed amounts.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting many individuals for their professionalism,... See more

Service

Customers had ambiguous experiences with service, with many praising the excellent and helpful service... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing dissatisfaction due to a... See more

Payment

Clients share negative opinions on payment, with many reviewers reporting aggressive collection tactics and... See more

Price

Reviewers highlight negative aspects of price, with many expressing dissatisfaction over unexpected and high... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Update: On the same day I visited the Splend office to seek clarification and support regarding the stolen vehicle, Ms. Chevonne took the time to personally assist us. She was incredibly helpf... See more

Company replied

Rated 5 out of 5 stars

Simon was very helpful to me this morning. He helped me with the onboarding process, explained everything in detail. There was a scratch on the car. He helped me clear that without any charge which... See more

Rated 5 out of 5 stars

I recently rented a Haval from here at Splend Canberra and today I signed a contract for rent to own vehicle. I am very happy with the service Mr Anish and his colleague Luke provided. Anish has answe... See more

Company replied

Rated 5 out of 5 stars

I recently bought my brand new Hyundai Santa Fe from Splend, and I couldn’t be happier with the experience! Ray was super helpful throughout the whole process—great customer service and always quick... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Car Service

Written by the company

Change the way you own for good with Splend. Splend makes car ownership easier, more affordable, and more accessible for rideshare drivers by packaging everything they need to earn more, pay less, and stress less into one affordable weekly repayment. It’s smooth driving with no surprises and the lowest total ownership cost - exactly how car ownership for rideshare drivers should be. Experience a new way to own your vehicle with Splend: affordable models, all-inclusive costs, no balloon payments, and the flexibility to try before you buy, plus support when you need it.


Contact info

3.9

Great

TrustScore 4 out of 5

350 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Thanks team

Thanks team. I love splend. They have always been good to me. Tristan is the fellow who has recently assisted me. He was a legend, top bloke, detailed and professional. I'd ask for him again. Cheers. Have a good life.

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Very good person

Anish is very helpful and very knowledgeable person about cars very good to explain about spland and about car as well.

July 16, 2024
Unprompted review
Rated 5 out of 5 stars

Thanks to the Adelaide Splend team.

Couldn't be happier with both the Adelaide Office and my new Polestar2! Chris and Parvi were helpful, insightful, courteous and prompt with all dealings.

July 1, 2024
Unprompted review
Splend logo

Reply from Splend

Thanks for your review Tim, we hope you are enjoying your new Polestar 2 :)

Rated 5 out of 5 stars

Prompt and Efficient Service

The service when I arrived was prompt friendly and efficient. Thanks Ilias for turning things around so quickly

July 2, 2024
Unprompted review
Splend logo

Reply from Splend

Thank you for your 5 star review Scott. We are glad Ilias could help you out!

Rated 5 out of 5 stars

Mirabel and Splend

Mirabel was absolutely a pleasure to deal with, very friendly and very knowledgeable, helped me Choosing the correct product based of my needs And save me some money (based on other providers prizes)
Was a pleasure dealing with Mirabel and Splend.

Highly Recommended!!

July 1, 2024
Unprompted review
Rated 1 out of 5 stars

My experience with Splend was not pleasant.

My experience with Splend was not pleasant.

Long waiting times and unhelpful service created an unfriendly atmosphere. Staff often came across as bossy and treated Uber drivers without respect.

Despite being quoted one price over the phone, I was charged additional fees in practice.

It is crucial for Splend to improve its customer service and ensure staff treat customers with professionalism and respect.

After this experience, I have no desire to deal with Splend again.

July 1, 2024
Unprompted review
Splend logo

Reply from Splend

Hi Mohammed, we are sorry to see this review and apologies for the waiting period on the day you collected the car. we can understand you are not happy about being charged for the day you collected the car being in the afternoon and then dropping it off early 4 days later, As the car is in your possession , this is why those days where charged. You can also claim the days back from your insurance company. The email you received per day is what was quoted to you and charged.

Rated 5 out of 5 stars

Anish has been so good and assisting…

Anish has been so good and assisting me, explaining in details and I would recommend him again if I go through any process. 100%

June 28, 2024
Unprompted review
Splend logo

Reply from Splend

Thank you for your review on Anish, we hope you are enjoying your new car!

Rated 5 out of 5 stars

Anish is very helpful and supportive

Anish is very helpful and supportive. I picked up a Toyota Camry today and he helped me a lot. Highly recommend to all the Uber drivers in Canberra to see him. He provides best service.

June 28, 2024
Unprompted review
Splend logo

Reply from Splend

Thank you for review on Anish, we hope you are enjoying you Camry!

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