Splend Reviews 349

It was really a positive experiences with Max,,,they treat well and had in convenient locations. He did a good and quick job ..Thank you so much Max….

Simon, very good service and very helpful. Will come back again. Love it

We just walked in off the street to look at a vehicle for UBER and Tristan came out to see if he could help.
Being new to the Uber industry we had lots of questions and Tristan could answer them all. He was a lovely young man and clearly new the Company and how it operates. Calm and Knowledgable, spoke clearly and had good eye contact. We had an appointment so left and came back. Tristan gave us more time on our return. I was suprised at how PROFESSIONAL UBER was run through SPLEND

Greater customer service by Max.

Splend is a terrible company with the most horrendous customer service. Don't be fooled by the 5-star reviews as they ask you to leave a review once you first sign up. As you will see most of the negative reviews are once people actually start using them and encounter problems. Here is how we have been scammed out of $1500. I rented a car from splend and I was a loyal customer. One night we parked the car to go to dinner. When we returned, the car had been smashed into while parked and the driver took off. Luckily someone had witnessed the other car smashing into our car while we were gone and we called the police. The police found the intoxicated driver in his car around the corner from where our car was parked and the driver admitted he had smashed into our car. The police wrote a report and told us if we had any issues we could call on them to testify that we were not a fault. We then called Splend who organised a tow truck. The contract splend has with their drivers states the driver must pay a $1500 excess fee and will receive this back in 3 weeks, once their insurance confirms we are not at fault. We explained the situation and told them the police had found the driver that was at fault. 3 Years later we have not had our excess of $1500 returned because when they tried to contact the driver that was at fault, he would not answer or admit fault. Therefore, Splend have said they do not have to return the excess to us. They don’t answer their phones and cannot put you through to any claims department although I have been trying to rectify this for 3 years. They never respond to emails or calls. Only ever saying they will lodge the complaint but never the less we get no response. So essentially if you have an accident, whether your fault or not, you will be giving them $1500. Splend is unfortunately looking to take what they can get from people and are uninterested in providing a good experience for their drivers as you can see from all the bad reviews. Please don’t risk using this company.

Simon very friendly and Good service,

Simon gave me very good service and very helpful

Max always helping me out the 2nd time!

I was by Thristen and Max and others Very good respect loyalty and very generous people I recommend to everyone who is interested. Thank everyone.

Ben and Simon were absolutely fantastic! From start to finish, they were professional, friendly, and genuinely helpful. They went above and beyond to ensure everything ran smoothly and made me feel completely comfortable throughout the process. Their communication was clear and efficient, and they showed true care for the customer experience. I highly recommend their service to anyone looking for a reliable and supportive team!

Unfortunately I did not have the car of choice, but Arafat organised a Polestar so I could continue driving on the Premier platform.

Anish's know how about the whole process. Took me through the sign up process, giving proper information and I was convinced to sign up with Splend.

When I had an accident, Anish was very helpful and looked after me

Anish is very helpful. Iam blessed to be a Splend Canberra rent to own customer.

Anish from Splend Canberra works over and beyond to the help me continue driving with uber. He is an asset to the Splend.

My experience was great during the whole process and communication. Anish in Canberra is the best.

I had the best customer service and experience with Anish Splend in Canberra.

Anish has been amazing. His way of communicating the aspect of car rental is commendable. I highly recommend

Anish is Awesome in what he does. Happy with his Service at Splend.

When dealing with Anish i asked any question regarding rent and rent to own his answers was in professional manner and very clear . He make sure that you understand every info he provide. Thanks Anish.