splitkb.com Reviews 363

Ordered many times from this company and was never dissapointed. Documentation is detailed and the community is helpful. They even add a free cookie to every order.

Bought a pre-soldered keyboard. No issues and it's high quality as far as I can tell.

Everything was perfect!

Support reached out and provided a clear case of what to do!!

The documentation is also very helpful!!!

Fast delivery, good packaging and added some extra diodes just is case that was really cool because I lost 5 of them in 3 seconds

Very good range of products and prices, kind staff. The items I ordered arrived in perfect conditions and well packaged.

While I got my order just fine, when I ran into issues with my product, I discovered that their customer service is non-existent. When contacting their customer service I was told through an automated reply that I should expect about 3 business days for a reply. One month went by, so I wrote for an update, that update request was three weeks ago, and I have heard nothing from them. I am still awaiting a reply.

Great products and very helpful customer service

Easy, fast delivery. Bit expensive due to import taxes but ok

The keyboard is amazing! The shipping was pretty fast. They customer service team was very helpful and proactively reached out to me to see if everything was fine.

Fast packning and shipping, they keyboards are really nice, highly recommend buying from them

Great and careful packaging, with spare pieces, amazing build quality and very easy assembly with very thorough user guide / repository.

Easy to order, delivered fast and in a good condition!

Very solid seller - fast shipping and switches are as advertised. Thanks for the cookie!

Latest edit a few weeks later the experience:
Clearly scammers, not sorted out anything and not even responded to their scam support center for weeks.

Not sure what is going on but after 8 days of waiting I am only with some weird tracking link which does not even change to "in-transit" at all for the last 4
days still the status is we "got your parcel"

Splitkb is not responding to my mails too.

Things are looking like I got scammed. I wanted refund at least but no answer to that even.

Absolute silence.

I deeply regret making an order from splitkb even though they seem to have a solid online presence with many positive reviews my experience with them was just waste of time.

I hope its just some operational failure and I can get my money back from them.

I have not tried the Halcyon Cirque Touchpad Module yet. Everything else works fine.

The only small complaint is that the switches pop out relatively easy. With new keycaps sometimes instead of the cap, the whole switch is pulled. Not big problem anyway.

Really fast shipping, cooperative to send replacement when some mill max hotswap socket pins. Would recommend!

Shipping, Product and Payment. All Great 👍

This was my first order in splitkb and my first split keyboard project. I have two bad experiance with splitkb. First, there was no response to messages or emails. I've event try to ask by direct message in discord. Question was regarding status of order because there where no input or response for multiple days (even two weeks).
Second disappointing is that I've (by my mistake) ordered hotswap socket for MX instead of Choc. I didn't noticed that in web page for kailh hotswap sockets there is different options and default was for MX sockets. In the same order I've ordered components for choc keyboard (switches, keycaps) so I think that you guys could check with me is that a mistake (it is very evident one).