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Review summary

Created with AI, based on recent reviews

Looking at 461 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting the efficiency and ease of their overall experience. However, some customers also noted that the products can be complicated to learn at first, requiring time and patience. A few people reported receiving faulty generators, which caused initial dissatisfaction, though the company generally resolved these issues by sending replacements. Additionally, one customer expressed deep disappointment with a change in attitude from a customer service staff member, citing increasingly careless and annoyed responses, and difficulties in resolving a membership status issue.

What people talk about most

Product

Customers had positive experiences with product, often praising the high quality equipment and its... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, kindness, and... See more

Customer service

People report positive experiences with customer service, often highlighting the kindness, generosity, and... See more

Service

Consumers find service to be positive, highlighting efficient and friendly interactions. Many reviewers... See more

User experience

Reviewers highlight positive aspects of user experience, often praising the ease of software download and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pros: *honest company *gives realistic expectations (not hyped up promises) *provides an abundance of ongoing training (free) *depending on your health issue, many times you can feel improvem... See more

Rated 5 out of 5 stars

I purchased spooky two products back over 10 years ago and it has been helping my whole family overcome all kinds of ill illness. Such as COVID-19, headache, allergy, kidney failure, anemia, aorta... See more

Rated 5 out of 5 stars

Thus far, I’ve experienced only the best frequencies from the products purchased recently from Spooky2. That’s the Spooky2, GenX Pro, remotes and boosters. I’m learning and growing with the software a... See more

Rated 5 out of 5 stars

Sabrina , Spooky staff, was very efficient, patient and kind. I appreciate that. I also felt I could trust her logging on to my computer via Zoom, in fact I fully trust the Spooky team, I have ha... See more


Company details

  1. Health and Beauty Shop

Information provided by various external sources

Spooky2 is the world's most advanced and versatile Rife machine system that is affordable for every home.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very nice and competent customer…

Thank you, Lilian, for answering my questions so quickly.
In addition to Lilian’s expertise, I really appreciate her patience and kindness. Furthermore, the entire Spooky2 team embodies a spirit of generosity and enthusiasm for helping others and finding the best solution. The whole team has a very positive attitude.
Very nice and competent customer service from everyone of the Spooky2 team. Feeback are immediately received, very precisely. I’m fully satisfied and thankful. 1001 thank you!

April 11, 2026
Unprompted review
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Rated 5 out of 5 stars

The support team is incredible !

After three months using XM and generator X in remote and contact I have found the results impressive but I still have questions on using them. The support team are incredible - quick responses and clear explanations. It's a real pleasure to be part of the Spooky family !

April 12, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful support, beautiful human beings!

What a fantastic company! Nothing but kindness and wonderful help. The support is unmatched with personal responses, videos and a community of product owners all working to help one another. I'm looking forward to receiving my first spooky kit and becoming a part of that community. Thank you so much to all spooky creators and staff for the dedication and compassion, giving hope to so many wanting to take control of their own health!

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

I love my 2 XM Generator remote kits

I love my 2 XM Generator remote kits. I’m using them with my GENX Pro. They’re working wonderfully. Helping with multiple issues like GERD, SIBO, histamine intolerance, gingivitis, acute bronchitis, tooth regeneration, just to name a few. Very impressed with the spooky2 generators. I will be purchasing more. I love to use them for myself, and my family, and friends.
And the whole Spooky2 customer service team is very knowledgeable, helpful and supportive!
Thank you, Spooky2

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Immune booster for lower ANC

I got the much lower ANC(absolute neutrophil count) of 980, while the normal number needs to be 1500~4000). It is due to the side effect of Revlimid, which is the anti-cancer drug for the multiplemyeloma. So, I applied the immune system booster of the Spooky2 peptide program with the remote mode for 4 days only and I got the ANC of 2200, very normal. It is unbelievable. So I will take the Revlimid for 3 weeks and one week break. And I will use this immune booster for the break week. Thank you so much for the Spooky2.

April 10, 2026
Unprompted review
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Rated 5 out of 5 stars

5-star support that made getting started easy

As someone new to Spooky2, I felt overwhelmed choosing the right kit, but their customer service was incredibly fast and helpful. I got clear answers within minutes, which made the process so much easier. Jane Z. was especially kind and supportive, and that personal touch really stood out. The community is also great, from the Spooky2 team to the helpful Facebook group. My kit arrived in under a week, which is impressive for international shipping, and everything I needed was there to get started. Very happy with the experience. Five stars!

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing device and wonderful customer service

I am so happy to own Spooky2; it is truly a life investment that supports my health and well-being in every aspect—physically, mentally, and even aesthetically. They are incredibly generous and dedicated to their work. I once requested a specific frequency for a health condition I have, and just a month later, I found it included in the new update! I have recommended their products to everyone I know. I feel so much love, generosity, and care, and I am grateful to the entire team and their exceptional customer service. They are simply amazing. God bless them and their work."

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Very responsive service

Very responsive service. Love dealing with the Spooky2 Team! When the chat bot couldn't answer my question, I was immediately transferred to a live person who provided a solution! Thanks Spooky2 Team!

April 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Plasma tube

Trying to fix/understand an issue with my Spooky 2 Plasma Tube, I was unable to fix it via email. So Sabrina Tan, contacted me via Zoom, controlled my computer and "fixed" my issue. Great Job. Thanks.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

XM Kit

I am in the process of ordering another XM generator kit which is a complete setup to upgrade to my existing system. The XM generator kit is very easy to install as long as you remember to shut your system down, reboot with the components turned on and hooked up to your USB ports. This ensures that your new piece of XM hardware is recognized your your host software. Always good to have another device to handle your latest health challenges with a system that is proven to work and work effectively with the appropriate frequencies ... Regards John from Canada

April 8, 2026
Unprompted review
Rated 4 out of 5 stars

Wonderful staff

Wonderful staff, especially Lillian Yuan.

They are always there to help you with answers, and they also help you with technical issues.

Their speed of work is tremendous. I highly recommend their products, too.

December 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Sabrina and the entire customer service…

Sabrina and the entire customer service chat crew are amazing and so helpful. I wanted to add 2 items to an order that i placed 12 hours ago and luckily it hadn't shipped yet. So Sabrina was able to send a paypal invoice and get it added to the original order.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Jane is wonderful

Jane is wonderful, so thoughtful, kind, caring and knowledgeable. I appreciate all her help and how she has collaborated with her team on complicated questions. She has really helped teach me to navigate through the software and programs.
Thanks so much Jane, I couldn't do it without you. The events videos are very helpful and I appreciate all the event speakers too.

April 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Peptide programs are da bomb!

My fiance' and I have been using the Aha Halo for the past year with great success. Recently a selection of Peptide programs were added to the library which have been great, and sometimes even more effective than the original programs:)

On the subject of peptide programs, he has had great success with the Smoking Cessation and Restless leg syndrome programs run on remote with our Spooky 2 system. The Nervous System Reset peptide program has been a lifesaver for me:)

Thank you, John White and team for helping us to heal ourselves:)

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

We are long time satisfied customers

We are long time satisfied customers. We currently use the Spooky Central with Plasma, silver kit, and multiple generators to treat our ailments. Over the years we all have had great success, including our pets. Now with the introduction of peptides, we are experiencing even more rapid relief thanks to the works of JW and team; we couldn't be more grateful. Spooky's customer service is also excellent and it feels like family when communicating. Thank you again for such wonderful products.

April 5, 2026
Unprompted review

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