Overall terrible experience
Food was unsatisfactory, the staff was hostile and blatantly rude. The staff threatened to add an additional charge of £10.00 over doubling the price of the frozen yoghurt. Staff also threatened to issue a ban with zero prior warning. There was no visible signage or verbal communication of this store policy. My children were interested in sampling one of the flavours however staff member raised her voice at these young, impressionable children. The atmosphere was unwelcoming, I have visited this establishment many times over the years and have never had this negative of an experience. Perhaps the reason for this hostile and unwelcoming experience was due to the staff member on duty. My 15 year old daughter and 13 year old son were with my daughter's friend who was also 15 years old. I feel as though they were taken advantage of due to their young age. They felt uncomfortable and were left embarrassed from this experience. As they went to the topping section they were stared at, they were rushed and made to feel uncomfortable by this member of staff. This appalling experience occurred between the hours of 5:30-6:00 on the 3rd of August 2024 on the Lisburn Road Belfast. I hope this staff member will be dealt with accordingly and hope to have a better experience in the future.