SportingSmiles Reviews 

After shopping around for the best priced and honest retainer making companies, I found Sporting Smiles to be upfront and honest with their products and abilities to get me ones that work and fit the best. I liked how they explained their own limitations in making retainers and still working with the consumer to meet their retainer goals at a price that works. I found the fit overall to be excellent.

Everything was great! I ordered a top and bottom retainer set. Shipping of all products was quick. Making the impressions was relatively easy but most impressive was the quick response to let me know one of the impressions had been completed incorrectly. I remember exactly when it happened and I couldn’t even see it on the pictures but they did. They immediately asked if I needed more materials for the impression and gave great advice on how to improve my technique. Once sent off, I received email updates for when they started making them with a timeline for when to expect them to be completed as well as shipment updates. Once I received the product I was thoroughly satisfied! I didn’t know what to expect and had always went to my dentist for retainers. These were not even a third of the price my dentist was going to charge me AND the quality is far beyond any retainers I have ever had. I have been using them nightly for 2 months and still very happy with them. I grind my teeth at night and these are holding up great. I am 40 years old and have been wearing retainers since I was 15 so I have had many sets. I will definitely be a repeat customer!

After my $500 dentist mouth guard wore out I needed to replace but couldn’t afford another $500.
After research I decided to try SportingSmiles.
I really lucked out.
1/5 the price, fast delivery and just as good as what I had from my dentist.
I would HIGHLY recommend!!!

Great service, easy retainer preparation, and the retainers they provide are definitely dentist quality. Two sets of retainers for under two hundred dollars is also super cost effective, especially since they keep the mold of your teeth after you send it the first time. Super happy with my purchase.

I was looking for an alternative to the extremely overpriced quotes I received from local orthodontists for a set of replacement retainers, and SportingSmiles delivered on that with no compromise in quality. The convenience of being able to do the entire process from home is unbeatable, and the SportingSmiles team was very responsive throughout the entire process when I had questions about my impressions. Now that they gave me the option to keep my 3D scans on file, I can simply reorder whenever I'd like a new set. I'd highly recommend this to anyone looking for quality retainers at a fraction of the price they normally cost.

I am a senior and needed night guard. My dental would not cover the expense, so I had to look for a alternative. I came across Sporting Smiles in a facebook ad. Since I have never done this type of thing I wanted to speak with a live person. The customer service people were so accommodating. When I got my guard it was perfect. I would highly recommend them

Honestly, I was shocked at how good the quality of the retainer was. The customer service has been excellent and I would have no qualms about buying from them! Do not hesitate!

The imprints were fairly easy to make. (I’d still get extra trays and putty because it did take me a second time to get it right) The retainers are really comfortable. I had ones made by my doctor before and they were way “bigger” and more uncomfortable. I’d definitely recommend these to my friends!

Used them before. Product was good. The challenge was getting quality impressions to send in.

Concern for today, I ordered a replacement retainer and ordered first site listed. I then found additional offers at cheaper price that what I ordered the retainer for- sent message to customer service. I'm sure they will fix it because they were so receptive last time.

Getting a replacement pair of retainers from my orthodontist was going to cost me over $300. I found sporting smiles and ordered a pair for half the price. The process was so simple, easy and quick. The materials are very sturdy and thick. I grind my teeth at night and I see no bite marks or wear or tear in my retainers. I actually ordered a second pair because I was so happy with the product.

Some of the best customer service I've experienced from a company. Every Sporting Smiles employee I've spoken to was friendly, patient, and professional in helping with my retainer purchases.

Great and reliable customer service. A cheap alternative to getting retainers from my dentist office. And it’s not “you get what you pay for”, I pay less for great quality. I’ve ordered so many times and I recommend them to every body.

I been using them since 2022. For the past 3 years, and past 3 orders, they are super slow. They been "remodeling" for the past 3 years.....

Worst customer service. They took my money and I received nothing. Their business hours are not conducive to working adults on the West coast. They refuse to respond to complaint emails. I’m out $90 for 6-month retainer subscription not received. When I complain it was processing yet paid over 30 days, they marked it complete.

I’m very happy to have found SportingSmiles for my night guards as they’re far less expensive than ordering from the dentist office and they’re much stronger. My insurance allowed for one night (mouth) guard per lifetime, then paid out of pocket ($300-$500) per guard, and I would bite/grind through them in a matter of months. The hardest option from SportingSmiles is still soft and flexible enough to be comfortable, and I love the back cut option so all teeth don’t need to be covered by the guard. Far more comfortable than any other I’ve tried before. They do have a reorder subscription, but is (only) available at 6 month interval. The product is so great, I don’t really need to replace until one year mark or later. It takes quite some time for discoloration as is easy to clean.
Customer service has always been helpful and responsive when needed. I struggled a bit with making my own impressions but support team was quick to assist. Now, my 3D impressions are saved on file for life, making the process even easier,

Paid over 160+ for none of my impressions to be accepted (I tried several times!). Their suggestion was to go to a dentist and have them do my impressions, which completely defeats the purpose of this service. When I just requested a refund, they told me to send back the materials used and that they could issue a partial refund. I sent back the materials and NEVER RECEIVED THE REFUND. I cannot recommend them less.

Never trust this company! They are a scam. The impressions have plastic parts sticking out so you will never get it right. Then they pretend it's your fault and sell you the option to try again and again ... But you will never succeed. They hate their 'customers' (whoever is stupid enough to trust them)

I paid extra to keep my impressions on file, with zero mention of any expiration at the time of purchase. A year later I get an email threatening to destroy them unless I buy something by April 30th. Manufactured urgency to force a purchase is a scammy practice and a terrible way to treat customers.

Update: A manager reached out to follow up on this review. We went back and forth and there was at least some acknowledgment of the issue, though real accountability was lacking. He then offered me a promo code and never followed up on it. Haha, says a lot.

Communication was great, price was great as well! But I suppose you get what you pay for.

Thought I’d save a few hundred bucks getting a replacement retainer from Sporting Smiles. Ordered an upper retainer only. Took multiple impressions and emailed photos before mailing for approval. Got the OK & sent it in.

Took several weeks, but finally received my new retainer. Starting using it and now my bite is horribly misaligned and my molars do not touch! So I literally cannot chew properly.

Tried saving a few hundred bucks, but now have to shell out another $5k to Invisalign to fix my bite that this retainer ruined.

Thanks, Sporting Smiles! :D

"100% Satisfaction Guarantee" is marketing, not policy
I ordered custom retainers from my own molds in May 2025 ($157.50). They cracked in half after about five months of normal nightly use. Their website says retainers can "last up to five years" and are made from "the highest quality material available." Mine lasted roughly 8% of that.
When I contacted them, they blamed user error — grinding, improper cleaning, improper removal — with zero evidence I did any of those things. A retainer splitting in half during routine use is a material defect, not a mystery to speculate about.
Their resolution? A 35% coupon — the same promotional discount they offer everyone. Their Satisfaction Guarantee page promises to "remake the product or come up with a solution that works for both parties." Asking me to pay more for another product that might fail just as fast is not that.
Their warranty language is also designed to confuse — a 90-day "Perfect Fit Warranty" and a 6-month refund window on the same page, giving them room to deny claims under either timeline depending on what's convenient.

I escalated in writing. They never responded. I had to resolve this through my credit card company, who reimbursed me in full — which tells you everything about who was right here.

If your order arrives fine, you'll probably be happy. But if something breaks, expect blame-shifting, a generic coupon, and silence when you push back.