The reviews were iffy but everything actually arrived and was as described! Did respond to emails so that was nice. Took one star off because I paid $18 in shipping and still had to send FedEx the inv... See more
Company replied
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Review summary
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Reviews shaping this summary
Well during shipping my stickers were folded in half leaving a crease kinda.so idk maybe a piece of cardboard with it would protect the stickers along during shipping.....
Company replied
I read the reviews here, but nevertheless ordered a waterproof bike messenger bag because it seemed perfect for my use and the price was great. The bag arrived yesterday and I am completely delighted... See more
Company replied
2.9
Average
393 reviews
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I never ordered from here but I read…
I never ordered from here but I read all the reviews and it seems over half of the reviews are people who never received there items. Its a shame you cant find a reputable company anymore.
August 6, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I have emailed several times and…
I have emailed several times and received no response. I don’t believe this is a legitimate site and I am deciding if I should report it as fraud to my bank as I have received nothing and have no way of getting in contact with this company
August 5, 2025
Reply from Sport is Good
Dear Ms. Avila,
Please be advised that we have taken your feedback into consideration and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
We would like to inform you that we have tried to contact you by phone without success.
In order to resolve your issue and ensure your satisfaction, we have also sent you an email.
We hope that you will be able to read it and that our efforts will result in a more positive customer experience for you.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com
(please specify your order number again).
Have a great day,
The Spacefoot customer service team
My order said it had been delivered but…
My order said it had been delivered but it wasn’t in my garden I’ve asked for a refund and they won’t give it to me they just say it has been delivered when it hadn’t I’ve asked for a refund three times and they’ve just said it had been delivered
August 5, 2025
Unprompted review
Reply from Sport is Good
Hello Mr. Sweeney,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
We would like to inform you that we tried to contact you by phone today without success.
In order to resolve your issue and ensure your satisfaction, we have also sent you an email.
We hope that you will be able to read it and that our efforts will result in a more positive customer experience for you.
However, if you would like to contact us by another means, please do so via the address customer@spacefoot.com
(please specify your order number again).
Have a great day,
The Spacefoot customer service team
Great service at Sport is Good
Great service at Sport is Good in Paris. I received the items I couldn't get anywhere else, and at a good price. The only criticism was that the package was only tracked after it arrived in Denmark.
August 2, 2025
Unprompted review
Reply from Sport is Good
Hello Hans,
Thank you for your positive feedback. Rest assured that we are doing everything possible to offer you the best products at the most competitive prices.
We're glad you enjoyed the experience.
Hope to see you again soon!
Have a great day 😊
The Spacefoot Customer Service Team
Where is my package?
I came to this Trustpilot because I feel like I just got scammed. I ordered a motorbike helmet on 20.7.2025. They wrote me on 26.7. that they shipped the helmet and gave me the tracking numbers from fedex. It’s been a week, no package and from the fedex tracking shows that they haven’t received the package from sportisgood.ch, Only shipment information they sent to fedex on 26.7.2025. And the package information weight 0,1 kg (for a motorbike helmet). The Kontakformular didn’t work, now the website has just disappeared (Forbidden 403). No Customer Service to contact, no package, just disappointing. I still have a little hope that fedex will notify me that sportisgood will finally handed over my package to fedex. If I don’t receive my helmet that I paid, I will be very disappointed and I don’t know how I will get my money back.
July 20, 2025
Unprompted review
Reply from Sport is Good
Hello,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
We are sorry to hear that our products/services did not meet your expectations.
Your satisfaction is important to us, and we would like to learn more in order to resolve this issue.
Please contact our customer service department at customer@spacefoot.com (specifying your order number)
so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
I bought this expecting to get it soon…
I bought this expecting to get it soon enough for my wife's birthday not realizing it was shipping from overseas via a slow boat from Europe. Probably will not buy from this vendor again since it appears they don't have stock items in the US. Item came from France to the Netherlands on a boat from there. I like others should have read the reviews first......
July 27, 2025
Reply from Sport is Good
Hello Mr. Loy,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
We would like to inform you that we have tried to contact you by phone without success.
In order to resolve your issue and ensure your satisfaction, we have also sent you an email.
We hope that you will be able to read it and that our efforts will result in a more positive customer experience for you.
However, if you would like to contact us by another means, please do so via the address customer@spacefoot.com
(please specify your order number again).
Have a great day,
The Spacefoot customer service team
Reply from Sport is Good
Hello,
Thank you for your positive feedback. Please know that we do everything in our power to offer you the most competitive prices.
We are delighted to hear that your delivery experience met your expectations! Spacefoot strives to provide exceptional service and fast delivery, and your positive feedback confirms that we are on the right track.
We are delighted that you enjoyed the experience.
We hope to see you again very soon!
Have a great day 😘
The Spacefoot customer service team.
Good experience!
Fast delivery, accuracy on my order. Items are high quality. Very happy with my purchase.
July 25, 2025
Reply from Sport is Good
Hello,
Thank you for your positive feedback! We're delighted to hear that you're satisfied with your shopping experience and our products. Your satisfaction is what drives us to offer the best collections. Come back soon to discover the latest additions ;)
Have a great day! 😀
The Spacefoot Customer Service Team
Got the hard-to-find bicycle tire I wanted
I couldn't find the XCV tire I wanted anywhere else. They had it in stock and the international shipping was quick and affordable.
July 17, 2025
Reply from Sport is Good
Hello Jonathan,
Thank you for your positive feedback! We are delighted to hear that you are satisfied with your shopping experience and with our products. Your satisfaction is what drives us to offer you the best collections. Come back soon to discover what's new ;)
Have a nice day! 😀
The Spacefoot customer service team
Reply from Sport is Good
Hello! Thank you Karen for your review and for your loyalty!
We're thrilled that you enjoy our products.
Feel free to visit Spacefoot sites regularly!
New arrivals and great deals are daily!
The Spacefoot Customer Service Team
I ordered hard to find fat bike tires…
I ordered hard to find fat bike tires and they showed up in a little over two weeks. They came from France and I’m in Arizona, they provided tracking the whole time…..so my purchase worked out for me.
June 26, 2025
Unprompted review
Reply from Sport is Good
Hello,
Thank you very much for placing your trust in us and for sharing your feedback.
Your satisfaction is our motivation, and we look forward to welcoming you back to provide you with an exceptional experience.
Have a great day! 😁
The customer service team of Spacefoot
Never received the item
July 7, 2025
Reply from Sport is Good
Hello Mr. Anglemyer,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
We would like to inform you that we tried to contact you by phone today without success.
In order to resolve your issue and ensure your satisfaction, we have also sent you an email.
We hope that you will be able to read it and that our efforts will result in a more positive customer experience for you.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com (please specify your order number again).
Have a great day,
The Spacefoot Customer Service Team
This place is fake!!
Sport is good is fake!!
I never received my order! It was supposed to be delivered June 26th! I ordered it June 16th!
Do not buy from them!
I just want my refund!
July 2, 2025
Unprompted review
Reply from Sport is Good
Hello Mrs Martinez,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
We would like to inform you that we tried to contact you by phone yesterday without success.
In order to resolve your issue and ensure your satisfaction, we have also sent you an email.
We hope that you will be able to read it and that our efforts will result in a more positive customer experience.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com (please specify your order number again).
Have a great day,
The Spacefoot Customer Service Team
Quality product, great price. Legit!
I read the reviews here, but nevertheless ordered a waterproof bike messenger bag because it seemed perfect for my use and the price was great. The bag arrived yesterday and I am completely delighted by it. It did take a while to get here. I ordered it on June 16, it shipped on June 20 and arrived July 1. The company did update me by email when the order was placed and when it shipped. It was not possible to track the order as it moved from Europe to the US, so you just have to trust that it will arrive. And in my case it did. So this is not a scam site. If you have patience and trust, you should be rewarded with a quality product at an excellent price.
June 16, 2025
Unprompted review
Reply from Sport is Good
Good morning,
We are pleased that you found your experience satisfying and we would be delighted to receive further feedback on how we can further improve our service.
We hope to satisfy you again soon,
Have a great day and see you soon! 😀
The Spacefoot Team
Do not use this company
Don't use this company unless you want to give yourself a lot of stress and anxiety. They do not respond to any emails, social media messages, and their phone goes to voicemail. I ordered a pair of shoes, the tracking number brought up no results. I emailed them multiple times, I emailed the spacefoot email they tell people to contact when responding on here, I tried calling, I sent messages on social media. No response. I was sure it was some kind of scam company. By some miracle the shoes eventually did arrive after a few weeks, but they're uncomfortable and I have no hope of returning them with a company who ignores all forms of contact. A horrible, stressful experience.
Edit post business reply: LOL asking everyone to send yet more emails to the email address they don't respond to. What in the name of God is going on with this company. Wish I'd read the other reviews first.
June 10, 2025
Unprompted review
Reply from Sport is Good
Hello,
Please know that we have taken your opinion into account and noted the problem. Be assured that we are doing our utmost to ensure that this does not happen again.
We are sorry to hear that our products/services did not meet your expectations.
Your satisfaction is important to us and we want to know more about how we solve this problem.
Please contact our customer service at customer@spacefoot.com (enter your order number) so that we can find a solution.
We hope you have a great day,
Spacefoot Customer Service
I HAVEN'T RECEIVED MY ORDER!
June 13, 2025
Reply from Sport is Good
Hello Mr Triano,
Please know that we have taken your opinion into account and noted the problem. Rest assured that we are doing our utmost to ensure that this does not happen again.
We would like to inform you that we have tried to contact you by phone yesterday without success.
In order to solve your problem and bring you satisfaction we have also sent you an e-mail.
We hope that you will be able to read it and that our approach will allow you to have a more positive customer experience.
However, if you wish to contact us by another means we invite you to do so via the address customer@spacefoot.com
(again specifying your order number).
Have a great day,
The Spacefoot customer service team
No customer service
Is this a scam site?
I placed my order on the first of June and as of today I'm still waiting for it to be delivered. The tracking number shows my parcel is in Netherlands and has been there for the las 4 days.
No one is replying to my messages, no support at all. I paid almost 20€ of shipping costs and I'm still here waiting without support.
I CONTACTED YOU MILLIONS OF TIMES BY EMAIL AND NO USEFUL SOLUTION WAS GIVEN SO FAR
June 9, 2025
Unprompted review
Reply from Sport is Good
Hello,
Please know that we have taken your opinion into account and noted the problem. Be assured that we are doing our utmost to ensure that this does not happen again.
We are sorry to hear that our products/services did not meet your expectations.
Your satisfaction is important to us and we want to know more about how we solve this problem.
Please contact our customer service at customer@spacefoot.com (enter your order number) so that we can find a solution.
We hope you have a great day,
Spacefoot Customer Service
Non existing support
The Support doesnt help me at all and keeps ignoring me. Do not by from them !!!
June 2, 2025
Unprompted review
Reply from Sport is Good
Hello,
Please know that we have taken your opinion into account and noted the problem. Be assured that we are doing our utmost to ensure that this does not happen again.
We are sorry to hear that our products/services did not meet your expectations.
Your satisfaction is important to us and we want to know more about how we solve this problem.
Please contact our customer service at customer@spacefoot.com (enter your order number) so that we can find a solution.
We hope you have a great day,
Spacefoot Customer Service
Good experience and inventory
We were able to find some items through Sport is Good that we couldn't find locally. We needed international shipping which can take a little longer but overall not too bad considering the long distance shipping. We ended up placing a second order as well which was even quicker. We had questions and they were good with communication. We will order from them again in the future if needed.
May 9, 2025
Unprompted review
Reply from Sport is Good
Hello,
Thank you very much for placing your trust in us and for sharing your feedback.
Your satisfaction is our motivation, and we look forward to welcoming you back to provide you with an exceptional experience.
Have a great day! 😁
The customer service team of Spacefoot
Order was placed 25/04
Order was placed 25/04
Today the 06/05 still not received.
Can see from the tracking label has been created.
Simply not worth buying from them unless you can wait a very long time for receiving
May 6, 2025
Unprompted review
Reply from Sport is Good
Hello,
Please know that we have taken your opinion into account and noted the problem. Be assured that we are doing our utmost to ensure that this does not happen again.
We are sorry to hear that our products/services did not meet your expectations.
Your satisfaction is important to us and we want to know more about how we solve this problem.
Please contact our customer service at customer@spacefoot.com (enter your order number)
so that we can find a solution.
We hope you have a great day,
Spacefoot Customer Service
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