SPORTSMITH Reviews 13

Impressed with the fact that you had the straps we needed in stock and that the person I chatted with directed me to the correct ones... However, the Shipping cost was Less Than Desirable! 2 Very Small & Light Straps brought the total cost to above $26. I understand that we are not a business and we are not ordering more than one item at a time... But still...

Absolutely terrible experience.
If you value honesty and accountability, stay far away from this company — and especially from their rep, Lisa Bourland.

We sent clear model numbers, photos, and details for the treadmill part we needed. Lisa confirmed what to order, but the company shipped the wrong part, which they later admitted in writing. Instead of making it right with a refund or exchange, they blamed another vendor and even claimed our treadmill was somehow “refurbished with a different part.” That’s just absurd.

Every step of the process was a fight. They stalled, refused responsibility, and kept hiding behind “waiting on the manufacturer.” Meanwhile, we were stuck with a useless part and no resolution.

Lisa acted like customer issues were an inconvenience, not her job — constantly dodging accountability rather than fixing the problem. It was one of the most frustrating customer service experiences I’ve ever had.

Bottom line: They took our money, sent the wrong part, and refused to make it right.
Save yourself the headache and shop elsewhere.

I purchased a IFT Motor Drive Module, AC, Precor for one of our installation's Precor Treadmills using the "Does it fit my equipment" menu.

Upon receipt, the Treadmill continued with an Error 16. When I contacted the company, they explained the reason the module is not functioning is because it is designed for a 220V system, while our treadmill application requires a 120V system. They tried multiple ways of denying any fault, including the "Nonrefundable item" on their website. They refuse to exchange for the right module. The entire exchange with the support person was unsatisfactory.

Buy somewhere else because even if you do everything right and then the part is wrong, you own the problem.

I ordered straps for my bike and they were garbage. The straps did not fit and the material made to use the strap was so stiff and of poor quality, they would have cracked within a month

These grips do not fit this machine. They are generic grips intended to fit bicycles. I had to pay $5 to return them. On top of that they did not refund my original $12 shipping charge. I feel cheated.

Great price. Sent me a new Walking Tread for my treadmill. Nice fresh rubber. Works great!

Great Service. Their prices, products and customer services are good but delivery charges are little bit high. BTW Satisfied from them. Recommended

I purchased a replacement seat bracket for my Bowflex and it was mis-manufactured. For $89.95 I thought it should have been made correctly. The lockout mechanism would not work. I was able to fix it by milling down the improperly sized mechanism. I called to ask for a new part but I would have been on the line for return shipping. They offered a measly $18 back for me to keep the defective part. If you can find what you need elsewhere I would recommend shopping elsewhere.

The pedals of my Spinner NXT vere becoming very noisy. The tech department helped me understanding the issue and identifying the parts I needed. Package arrived in three days. While I was replacing the parts I realized the bottom braket’s bearing were stuck inside the frame. I called them again and they helped me finding a solution. My Spinner is now brand new! I’d definitely recommend Sportsmith. Thank you!

Amazing Customer Service

Sportsmith has phenomenal customer service.
I had a package that was lost by USPS, and Kim from Sportsmith helped resolve the issue. She took time to respond to my concern, and helped process a reimbursement for the package that was never delivered by the USPS. I was frustrated with the USPS as I filed a missing package claim, and they responded to my claim by suggesting to file another claim.

Sportsmith makes people feel valued and I would strongly recommend Sportsmith to any customers looking for fitness equipment.

I'm so glad I found Sportsmith in Google after seeing parts for my Bowflex on ebay going for ridiculous prices. I bought NEW parts and accessories for less than used prices, and they arrived within only two days! I highly recommend Sportsmith!

I ordered parts for a Nordictrack elliptical. These guys had the best price and best service. Very fast shipping. I went with standard which was supposed to be 4 days. The parts were her in 2 days. Well done!

I have bought parts for a rebuilding an elder Stairclimber at Sportsmith, since these parts are difficult to get in Europe.
First time I was very satisfied with their service. I therefore ordered parts at Sportsmith.net again, when my Stairclimper needed an overhaul, even the shipping price was 66$. I gladly payed for the parts as well as shipping and have received the parcel a couple of weeks ago.

I do recommend this company.