Copying from another review as I had the exact same experience: Do not buy from this website. It is not a Danish website, despite being marketed as one. Shipping comes from England, so the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy ordering. I haven't received my order yet, though. Although I ordered from a Danish website, the goods are shipped from the UK = import taxes. It didn't say on the website....so my order is getti... See more
After of what ive read of all the reviews im a bit skeptical of what would happened to my order . About deliveries long delay or wrong product send but im happy although 1 day delay until the expected... See more
Stay away! I bought some Adidas golf shoes which broke within the guarantee period. I send them back but they refused the claim, saying that it was "outside the allowed return period" - which by Eu... See more
Company details
Written by the company
Sportsworld.dk tilbyder Danmarks største udvalg af sportsudstyr, tøj, sko og accessories fra de største brands som Nike, adidas og Skechers. Om du er motionist eller eliteudøver, så har vores sortiment alt fra løbesko og træningstøj til udstyr til diverse boldspil og fitnessaktiviteter som du skal bruge. Gå på opdagelse i vores store univers på Sportsworld.dk og få en shoppingoplevelse som inspirerer dig til en aktiv livsstil. Sport Starts Here.
Contact info
Baltorpbakken 5-7, 2750, Ballerup, United Kingdom
- sportsworld.dk
2.3
Poor
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
Sending Wrong Items but Blame On Me. Worst Customer Service
I was willing to buy an “Mammut Aconcagua Fleece Jacket”, and I got something called “Mammut Aconc Flc Jkt” from this website. And what had been delivered to me is “Mammut Aconcagua Light Jacket”, which is a cheaper, thinner model. In case you don’t know the difference between these 2 models, imagine that you order an iPhone and get an iPhone SE instead of. I immediately report this issue to the customer service, but after 5 days I got an reply that it is how they name the item so the fault is on myself. How can they put a totally misleading name and say it is their way of giving name, and then blame the customers. Totally NONSENSE!!
I have googled again. They are the only website not mentioning the “Light” in the name for this jacket. And they think there is no problem. What a joke!
Sports World is not a small company so they should do better! But how they behave is very disappointing.
The customer support’s attitude is very arrogant, and they don’t do any compensation, if I want to return it, I need to pay the 49dkk transport cost. (Plus the transport cost I paid on the way to me will not be return as well anyway.)
I will never buy from them again and I highly recommend others to avoid them as well.
Added on April 10 th, to their reply:
Yeah keeping saying it is correct in YOUR system. Why don't you call it Chanel jacket and sell it for 10K? You don't care common rules anyway.
April 8, 2025
Unprompted review
Reply from Sports World
Hi Frank,
Thank you for your review,
We have looked into the matter from here, and everything is correct from our
side,
If you can show anything other than this, you are welcome to send it to us
again, however, based on the system and what we have seen you receive,
everything on our end has been sent correctly to you,
We apologize that this experience with us does not meet expectations,
Have a good day,
Sports World, Rikke.
Recieved “used” shoes.
Recieved a damaged box with a pair of yeezys that had obviously been tried on by another customer.
The lacing was completly opened up and the paper that holds the shoes form was removed, and laid seperatly in the box.
Its not the end of the world, However when you expect a new pair of shoes i would like to recieve what i ordered.
April 5, 2025
Reply from Sports World
Hej Carl
Tak for din anmeldelse.
Jeg beklager at varen ikke levede op til forventningerne.
Det er bestemt nye sko som vi sælger, men der kan naturligvis være tilfælde hvor
vi har fået en vare retur fra en anden kunde, som vi så sælger igen.
Ønsker en god dag og håber vi kan gøre det bedre i fremtiden,
Med venlig hilsen / Best wishes
Esben,
Kundeservice / Customer service
I have a really bad experience…
I have a really bad experience yesterday in herlev big sportsworld
I went there again today the guy name called ronni or Ronny something like that
He was really good person and helped me today and we solve the problem from yesterday
I’m really happy that kind of person
April 8, 2025
Unprompted review
Everything went smoothly
I had to write a review because i placed 6 orders with this store and everything went smoothly. Before my first order i tried looking up reviews on this site and it kinds scared me to even place a order, but since the prices where so good, i had to try it and worth taking a risk.
First order where the yeezy bsktbll knit shoe's and i got there here in less then 6 days and they kept me updated the whole process with tracking numbers etc. and this gave me the confidence to order more!
They had a amazing 20% discount on the already discounted yeezy's so i grabbed the frozen blue QMTM shoe's for 36 bucks and the Sea Teal colorway.
So i can highly recommend this store and will be buying again when they have a sale.
March 27, 2025
Unprompted review
Advertisement
It is deficult to contakt the compagni…
It is deficult to contakt the compagni . They dont Take the telephone. I try many times
April 7, 2025
Slooooow costumer service and no communication
Your lack of information is distributing. I placed the order 2th of April. Two days after was I informed that my order is confirmed...2 days! Must other companies only use like 2 hours max, to confirm an order.
You write that I would receive my order 10th of April, but I hardly doubt that. If you shall use 2 days to confirm the order, I wonder how long you need to pack the order and even send it.
April 5, 2025
Reply from Sports World
Hej Lars,
Tak for din anmeldelse,
Din ordre er bestilt d. 2/4-2025 og blevet bekræftet d. 3/4-2025 og afsendt d.
5/4-2025 med estimeret leverings dato d. 10/4-2025 som er indenfor vores
forventet levering på 3-7 hverdage,
Vi beklager at dette ikke lever op til dine forventningerne, og vil ønske dig en
god dag,
Sports World, Rikke.
I received a kids size adidas glove in…
I received a kids size adidas glove in the cheapest predator model instead of the Predator Pro gloves I ordered.
The box in which the gloves came was completely destroyed.
All in all bad experience. Have not heard whether or when I can expect replacement.
Update: was offered a refund as the gloves were not even in stock… hopefully the paid express delivery and return will be compensated… watch out!
April 4, 2025
Reply from Sports World
Hej Louie
Tak for din anmeldelse. Jeg beklager meget at du modtog den forkerte vare - det
er ikke godt nok.
Jeg har svaret på din mail nu, så vi kan finde rette løsning til dig.
Vi er kun på arbejde fra 8-16 i hverdage og din mail kom til os i går efter kl
16, så vi har først kunne svare i dag.
God dag
Med venlig hilsen / Best wishes
Esben,
Kundeservice / Customer service
meh i tried to renew my password but…
meh i tried to renew my password but the email to verify never came and just found the whole website for customer service bad
April 2, 2025
Reply from Sports World
Hej Erik,
Tak for din anmeldelse,
Vi er kede af høre du oplever problemer med logge ind hos os,
Vi oplever desværre tekniske problemer med modtagelsen af "glemt kode" mailen,
Forsøg endelig gerne at oprette dig på ny med samme mail, dette kan i nogle
tilfælde afløse problemet,
Ellers er du altid velkommen til at kontakte vores kundeservice team igennem
vores FAQ,
Du ønskes en god dag,
Sports World, Rikke.
Advertisement
Alt Alt for lang leveringstid i forhold…
Alt Alt for lang leveringstid i forhold til da det var Sportsmaster der stod for det.
Savner Sportsmaster.
April 2, 2025
Reply from Sports World
Hej,
Tak for din anmeldelse,
Vi beklager at vores levering ikke lever op til forventningerne,
Da vores varehus nu ligger i England, Shirebrook tager det længere tid at få
pakkerne omdelt videre til DK, og derfor er vores leverings tid længere end
førhen,
Vi har 3-7 hverdags forventet levering, og håber du bliver glad for din ordre
ved modtagelsen,
Du ønskes en god dag,
Sports World, Rikke.
Cheap and good quality merchandise
Cheap and good quality merchandise.
Remember to keep purchases below the EU tax level (100 euro?). Otherwise it may become very expensive.
March 28, 2025
Voucher/discount fraud
Voucher/discount fraud. I cannot recommend anyone to purchase from Sports World nor signing up for Sports World's new letters as Sports World do not grant you the promised discounts. I have also been in contact with the customer support several time but they are unwillling to deliver as promised in their advertising on the web site. Indeed a very disappointing experiences with Sports World.
March 22, 2025
Reply from Sports World
Hi There,
Thank you for your review,
I do apologise for the issues you're having regarding your discount code,
I can see you have chosen not to share your personal details with us, however,
if you do change your stance on this, please don’t hesitate to contact us via
email, live chat, or social media to discuss this further so we can hopefully
resolve the issue at hand.
Kind Regards,
Jake
Customer Service Advisor
Advertisement
Reply from Sports World
Hej Peter,
Tak for din anmeldelse,
Vi er kede af høre du har modtaget forkert størrelse, og bestemt ikke sådan vi
ønsker det for vores kunder,
Vi har besvaret din mail, og afventer svar tilbage så vil vi naturligvis meget
gerne hjælpe bedst vis,
Du ønskes en god dag,
Sports World, Rikke.
I tried to find a phone number
I tried to find a phone number. When I found a Danish number, they were all busy. And they directed me to use the chat function on the homepage. There was no chatfunction on the homepage. I am still waiting to receive the product I bought.
March 28, 2025
Reply from Sports World
Hej Torben,
Mange tak for din anmeldelse,
Din ordre er undervejs med fragtfirmaet, og har estimeret leverings dato d. 3/4
Dette vil fremgå på din kvittering og ordrebekræftelse,
Vi har sendt dig en mail med flere detaljeret oplysninger omkring din ordre,
Vi har ikke telefonisk kontakt hos os, men man kan finde vores kontaktformular
igennem vores FAQ > Kontakt os,
Du ønskes en god dag,
Sports World, Rikke.
Bought a pair of shoes
Bought a pair of shoes. They were to small. Would change to a bigger size but couldn’t do that in the store because they were bought online.
So now they are charging shipping for the first pair, shipping for sending them back and shipping for the third time for sending me the right size.
I’m done buying from Sports World again.
March 19, 2025
Reply from Sports World
Hej David,
Tak for din anmeldelse,
Vi beklager at dette ikke lever op til forventningerne,
Vores butikker kan ikke tage imod online vare, og omvendt - du kan læse mere om
vores retur og leverings handelsbetingerlser igennem vores FAQ,
Jeg kan se du har været i kontakt med vores kundeservice team som har besvaret
nærmere omkring dit spørgsmål til dette,
Du ønskes en god dag,
Sports World, Rikke.
Svindel firma
Svindel firma - Pas på !!!
I midten af december 2024 købte jeg et par løbesko som viste sig at være for små. Jeg returnerede straks skoene og fulgte hjemmesidens forskrifter.
Her - 3 måneder senere har jeg stadig ikke modtaget penge tilbage for skoene.
Til gengæld har jeg fået en mail d. 24 februar hvor jeg bliver lovet at jeg får pengene tilbage indenfor 14 dage.
Her - en lille måned efter - er pengene stadig ikke blevet tilbgebetalt.
Af principielle grunde vil jeg nu gå rettens vej - Firmaet skal ikke have lov til at 'dø i synden'.
En kopi af firmaets mail kan ses her:
Fra "SportsWorld"
Til "Customer Email"
Dato 24-02-2025 16:27:53
Emne Your return has been received
Dear Johannes Sørensen,
Good news! We’ve got your return, detailed below, and your refund will be processed shortly!
You are returning product from order SDDK50001000565222:
Product Return reason Quantity
N/A
Product code: 15309807001-1816966
Colour:
Size:
Too Small 1
Please allow up to 14 days for your items to be inspected and any refunds to appear in your account.
In the meantime click here to see what’s new on site.
Thank you for choosing SportsWorld.
Fra "SportsWorld"
Til "Customer Email"
Dato 24-02-2025 16:27:53
Emne Your return has been received
Dear Johannes Sørensen,
Good news! We’ve got your return, detailed below, and your refund will be processed shortly!
You are returning product from order SDDK50001000565222:
Product Return reason Quantity
N/A
Product code: 15309807001-1816966
Colour:
Size:
Too Small 1
Please allow up to 14 days for your items to be inspected and any refunds to appear in your account.
In the meantime click here to see what’s new on site.
Thank you for choosing SportsWorld.
December 14, 2024
Unprompted review
Reply from Sports World
Hej Johannes,
Din order er blevet refunderet manuel herfra d. 20/1-2025
Dette har vi mailet med dig omkring, der har desværre været problemer med vores
refunderingens mails og derfor er disse mail sendt meget forsent ud i forhold
til hvornår refunderingen er blevet lavet - dette beklager vi naturligvis.
Du har via. vores mail samtale bekræftet at pengene er modtaget tilbage i slut
Januar.
Du ønskes en god dag,
Sports World, Rikke.
Advertisement
Good price and unproblematic delivery
March 14, 2025
The shoes were perfect
The shoes were perfect, but the delivery time .... not so much !
March 14, 2025
Reply from Sports World
Hej Johnny,
Tak for din anmeldelse, og for at dele med os,
Vi er glade for at høre skoene levede op til forventningerne,
Vi kan se din estimeret leverings dato er d. 20/3-2025, din pakke er blevet
leveret indenfor estimeret leverings dato d. 19/3-2025,
Har du nogle spørgsmål til vores levering så kig endelig gerne nærmere på dette
igennem vores FAQ > Levering
Vi glæder os til se dig hos os igen, online eller i butik,
Du ønskes en god dag,
Sports World, Rikke.
All as expected
March 9, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.