Sport Tickets Office Reviews 373

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers found the ticket purchasing process easy and appreciated the good communication from the company, with some receiving their e-tickets in a timely manner, sometimes even just hours before an event. Some users highlighted positive interactions with customer service representatives who were polite and helpful. However, a significant number of people were dissatisfied with the refund process, often waiting much longer than the promised 20-25 days, with some experiencing difficulties in receiving their money back. There were also numerous complaints about tickets not being delivered, sometimes even after customers had traveled for the event, and concerns about ticket pricing and availability. The pricing was also a point of contention for some, who felt it was excessive.

What people talk about most

Refund

Customers consistently express significant dissatisfaction with the refund process. Many reviewers report not... See more

Order

Consumers find order experiences to be ambiguous. Many reviewers report significant frustration and... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the easy service, great... See more

Price

People report negative experiences with price, often citing high and unexpected costs. Customers frequently... See more

Response time

Reviewers highlight ambiguous aspects of response time. Many customers report a complete lack of response to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Only downside was that we were worried we wouldn't get our tickets, I ordered them one month before and got them on the day of kick off after sending an email. Plus side, my tickets to Anfield were u... See more

Company replied

Rated 4 out of 5 stars

was very concerned about the negative reviews - applied for two tickets for the Arsenal v Athletico Madrid game on the 21st October 25 as no luck through the ballot or elsewhere - was promised electro... See more

Company replied

Rated 4 out of 5 stars

Brief but good informations, E-Tickets 8hrs before the beginning of the event.

Rated 5 out of 5 stars

My son (16) and I had an absolutely fantastic experience in Anfield on Saturday. I booked Premium tickets back in August as I had promised to take him to see his team Liverpool play. Alex from Sports... See more

Company replied


Company details

  1. Event Ticket Seller

Written by the company

We are die-hard football lovers and obsessed about the football just like the way you are! Book your Football match tickets to watch your favorite club competing for the trophy securely online now at Sport Tickets Office. We’re every football lover ultimate destination for choosing the right tickets at the right price. With demand soaring high for every UK football tickets, we advise you to book your seat at the earliest convenience possible. We will give you affordable seats in the stands based on your preferences. UK-based customers will receive tickets via Royal Mail Special next day guaranteed delivery only. Non-UK clients will receive tickets via courier post, will advise on delivery times beforehand. Book now and reserve your football tickets in United Kingdom - London to enjoy the match live in action!


Contact info

3.4

Average

TrustScore 3.5 out of 5

373 reviews

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1-star

Replied to 22% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

People reading this are probably…

People reading this are probably sceptical as I was getting tickets from a third party but these guys are 100% genuine I took my son to the Lyon Vs St Etienne game and couldn't get tickets anywhere apart from these guys. Great experience for me and my son. Thank you very much.

November 10, 2024
Unprompted review
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Rated 5 out of 5 stars

Liverpool

Liverpool - Crystal Palace
Some of the latest games with Klopp, so tickets were hard to get hold of and no gurantee to sit 4 together. But they pulled through. We recieved tickets matchday, but quality was better than what we had bought. Too bad Liverpool lost:)

April 16, 2024
Unprompted review
Rated 5 out of 5 stars

Everything was great!

Everything was great!! We achieved to get the tickets one day before the match between Manchester and PAOK and we had a fantastic time!!!The office also asked me if everything was ok during my entrance!! Many thanks for the support!!!

November 7, 2024
Unprompted review
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Rated 5 out of 5 stars

The match tickets I purchased were…

The match tickets I purchased were upgraded to the Cannoville Suite package, which was a thoughtful gesture. My tickets were conveniently sent to my email a day prior to the match. On the day of the match, I received another email to ensure that everything was in order. The customer service I experienced was truly exceptional.

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

It's effortless

For a reasonable price I received my e-tickets for the match two days before. My seat was excellent. A perfect view. I even received an email prior to the game asking if everything was satisfactory. It was effortless.

October 24, 2024
Unprompted review
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Rated 5 out of 5 stars

I got my ticket the day before the game…

I got my ticket the day before the game and had no issues getting into the stadium. I also received a text asking me if i got in all right. I was a bit worried about getting the tickets later on the actual day of the game but, as i said that wasn’t the case. Overall a very good service and i will definitely use sport tickets office again.

September 29, 2024
Unprompted review
Rated 3 out of 5 stars

Not something I’d recommend for everyone

The tickets were delivered in the end but the experience is quite taxing as you have paid an exorbitant amount of money up front and you are literally being told they are being delivered over and over again and they do not show up. The only other criticism is we ordered 3 seats together we were told this was “guaranteed “ and then 1 seat was separated from the other 2. The answer when questioned was just ask someone at the game to swap with you. Not really what I paid for and no it didn’t happen. Disappointing when you travel to the other side of the world to share an experience with your kids and you’re sitting next to 2 strangers whilst they are on their own as well.

September 28, 2024
Unprompted review
Rated 5 out of 5 stars

Service and help was exceptional

I would like to take this chance to thank you and your team for providing us with the tickets and a truly unforgettable experience!
The seats were amazing, perfect view.
The service and help was exceptional, like a familiy friend.
It was a pleasure to deal with you.

September 14, 2024
Unprompted review
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Rated 5 out of 5 stars

I had some contact with the company and…

I had some contact with the company and de allways gave me immediately respons. I got the ticket in time, just what I payed for. Nice of them to contact me just before the beginning of the match to see everything was ok. My first experience of this company, but not the last.

September 15, 2024
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, very quick, tickets as per exact description. Would recommend this company and would rate them as throughly reliable.

September 13, 2024
Unprompted review
Rated 4 out of 5 stars

Robert and the team did well to keep us…

Robert and the team did well to keep us updated about the game and dispatch of tickets.
Only thing is we had to wait until the day before the match to get them, so we had an anxious few days worrying that they wouldn't turn up! I don't quite know why they have to cut it so fine with sending them on.
Otherwise, we saw a terrific match with great seats.

August 24, 2024
Unprompted review
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Rated 5 out of 5 stars

Very relieved

Well I must admit that I read the reviews and was very nervous about buying the tickets online (especially when their office address is in another country) with stories of late arrivals etc. for sport tickets office, but most reviews were similar to this (with a happy ending) and where else could I get the tickets at a reasonable cost. Sport tickets were honest and up front and the tickets arrived 2 days before the game and were genuine with excellent seats. Very relieved when the scanner accepted the tickets no problem at Wembley!!

August 10, 2024
Unprompted review

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