Spot homes Reviews 22

Great company, loved living in their flat in Fulham for years!!!

IT IS Not A TENANCY CONTRACT

Here are some points in the contract that may be concerning or potentially unfavorable for you as a tenant:

1. **Type of Agreement**: The document clearly states that it is a licence agreement, not a tenancy agreement. This means you do not have the same legal protections as a tenant under the Housing Act 1988, which includes security of tenure and other statutory protections.

2. **Right to Enter**: The agreement allows Spot Homes to enter communal areas without notice and your personal room with short notice. In urgent circumstances, they can enter without any notice. This can infringe on your privacy.

3. **Termination Clause**: Both parties can terminate the agreement with a two-week notice period after the minimum term is completed. Additionally, Spot Homes can terminate the agreement on short notice for various reasons, including unforeseen events on their part, such as the sale of the property or property restoration.

4. **Late Payment Penalties**: The late payment penalty is £20 per day, and after five days of non-payment, a two-week notice to terminate the agreement will be given. This is quite a high penalty rate.

5. **No Refund Policy**: The initial payment includes the first two weeks and the last two weeks of the agreement. This is non-refundable, even if you decide to leave early.

6. **Maintenance and Repairs**: While Spot Homes agrees to handle maintenance, they allow up to seven working days to address issues, which could be inconvenient for you if essential services are disrupted. Additionally, you are responsible for minor maintenance, such as changing light bulbs.

7. **Cleaning Responsibilities**: You are required to maintain cleanliness in communal areas and your room. Failure to comply could result in penalties or eviction notices.

8. **Personal Belongings**: The agreement places strict limits on where you can keep your personal belongings and prohibits bringing in external furniture without permission.

9. **Liability and Insurance**: Spot Homes is not liable for personal injury or damage to your belongings. They encourage you to get personal insurance, which implies they will not cover any losses or damages.

10. **Visitor Policy**: Visitors are restricted and must be accompanied by you at all times. They are not allowed to stay overnight without prior consent, and there are fees and penalties associated with unauthorized overnight guests.

11. **Non-Refundable Fees for Damages**: You are financially liable for any damages to the property, and Spot Homes reserves the right to charge you for any repairs or replacements.

12. **Amendments to Terms**: Spot Homes reserves the right to amend the terms and conditions at any time, which could lead to changes that may not be favorable to you during your stay.

These points indicate that the agreement is heavily weighted in favor of the property management, with significant control over the terms and conditions of your stay and numerous penalties for non-compliance. It might be beneficial to seek legal advice for a more detailed review and to consider negotiating some of these terms to ensure they are fair and reasonable.

Great stay in Wimbledon!!!!!! Love it

happy living in their accommodations for 2 years now, I initially lived in Putney in their property and relocated to wimbledon due to my work change. Cannot recommend enough, house is always clean.

I’m currently staying in one of there places, they don’t answer calls, the Maintenence team forgets about you when you move in.

This company is a joke, they want you to sign your contract and pay ASAP, and then will not give a single care about what’s going on inside the house.

They will rent to anyone, mixing single occupants in cramped up houses with couples.

Handing my notice to leave as soon as possible, the good reviews your seeing are all fake typed by the staff themselves.

Stay away to save yourself.

I had a very nice room with them in a very nice place. Happy to see that they do work to offer the best quality.

Me and my partner been living in their property since before pandemic, before that I was residing in another property, then I relocated to the one I was currently. The standard has always been good, I’ve always been treated well by their admin staff and maintenance team. What made me stay in the property is the level of cleanliness and organisation!!
I have now left the Flatshare life so had ti sadly leave their accommodation but 10/10

I’m amazed by how they keep the properties, I viewed about 5 and I’m impressed with the level of cleanliness.

Astonishing service from the team. I came to sign the agreement at the office for my new accommodation, all went very smoothly and quick.

Love to leave a review for the lovely Renilda! She came to our home yesterday and done a great job, spotless!!!! She is a star!

Great staff, I had a problem with electricity in the house, the team was available until late to resolve this issue. I'm still a resident and absolutely recommend their service

Had a great experience in the room I was staying.

I lived in their accommodation in Fulham, the premises were always clean and tidy, great service will defo contact them again in the future.

Very disappointing. Went for viewings and then was ignored on follow up messages I sent from Claudio.
Not worth supporting such a company.

‼️Cannot stress this enough to avoid this company at all costs‼️ They advertise usually on spareroom and run many hmo properties that don’t have licenses.
You don’t get a correct contract of occupancy and instead get a license to occupy… google the terms of a license agreement!
They will harass you consistently in a WhatsApp group chat that is share with the household you are sharing with and threaten eviction with 2 weeks notice regularly!
Their “maintenance staff” will attend the property as and when they choose and take pictures and refuse services for upkeep of property.
The company has changed directors on every financial year (check companies house).
They have many staff who are all inter linked in different buisnesses at the same office address of Wimbledon, which is somewhat questionable, especially when you ask what their role is when they come to the property, they become evasive and on occasions abusive.

The property you will occupy will not meet health and safety standards being the most basic of a working smoke alarm!!
They illegally evicted 7 occupants throwing all their belongings onto the driveway and they are currently under investigation by wandsworth council for an illegal hmo, and spot homes Ltd have mentioned that they manage over 70 properties (which may or not be true but I dread to think how many other people have been mistreated by this company).

The first hand experience of an occupancy with this company went from bad to worse and wish I had been able to have found a review of this company before I signed the license agreement as I had feeling the property was too good to be true, but the company regularly change their name and run under several different companies renting properties htc lettings is another associated with spot homes agents. Do your checks, look at this company on companies house it’s free, search the names associated and see the rabbit hole it will take you down!

Let’s hope that they are stopped and closed down for good but there’s so many involved it won’t be long before their managing properties again, unless they are all accounted for charge correctly

‼️stay away do not rent from them and warn others‼️

In response to your reply- I have searched the hmo register for the license for 3 crown road, new Malden on Royal borough of Kingston website, and you have no hmo license for there! And we were made aware by Sutton council that you were being investigated by them also.. we also viewed another property in Kingston and that also does not even have an application for a hmo in which the council are aware of and will be looking into.
I was not the tenant, I was a partner to a tenant and I saw first hand how you treated other residents as well as my partner. I did not and never resided at the property.
However Iam fully aware of the license agreement which is illegal. Iam aware that you did a mass illegal eviction of all tenants except one!
I would happily have you place an order of deformation of information if you feel confident that you could prove me wrong as we have ALOT OF evidence to support everything I have stated and will stand in court to give this information if requested.
Spot homes is a scam/sham company and anyone should NOT enter into any contact with them nor view or enter any properties they are renting rooms of. The health and safety is shocking and I will now be making a report to the LFB to do a check on the property as well as making royal borough of Kingston aware you are still operating without a license.

from Spare room, they asked for a deposit to hold the room and said that everyone pays it...be careful, one guy that works there is Bruno. DODGY!!!!

DO NOT rent from this company under any circumstances. They are both incompetent and tyrannical when it comes to dealing with tenants. Over my last few months renting with Spot Homes they have caused an extreme amount of stress in my life. Here are some examples of what I've encountered over my last 5 months renting:

- Personnel routinely threaten to evict all tenants and will start bullying and petty arguments in shared chats.
- Constantly threaten to evict over things being left in common room. Their own personnel installed shelves in the common room, and threaten to remove any items that are on the shelves. Likewise, there are coat hangers, and they threaten to remove any coats on the hangars. Overall they bully tenants a lot in the group chat.
- Completely ignore any maintinence requests. We have had to message for weeks to get a broken ceiling window fixed that was spilling water in to the room whenever it rained.
- Screw up rent payments and try to overcharge you. I notified Spot Homes that their invoice was incorrect and was ignored. After two more notifcations were ignored, I called them and they only admitted it was incorrect after I had a go at them over the phone.
- Multiple flatmates did not receive the keys to their room's locks for weeks.
- Despite being extremely picky about things left in the communal space, their own personnel will dump rubbish in a heap in the back yard.
- In one instance, their own cleaner left a mop in the common room. Another staff member then came and threatened to evict the tenants due to it being left in the common area.

In summary: bullying tenants while being completely incompetent with maintinence. Their license is also unenforcable and has ridiculous clauses as mentioned in other reviews here.

This is a criminal /scam letting the agency
have my deposit of £232. The advertising is completely fake and have refused to refund my money today despite receiving an email from them that they will credit me back 80% To date they have not done so. Please don't waste your time and money

Spot Homes Ltd are made up of probably the worst agents who claim to have tons of experience in letting properties such as HMOs but can’t seem to follow any procedures correctly and seem to not know of basic requirements such as firedoors and fire-alarms in rooms and the fact that you can’t rent out a room with zero natural ventilation.

When we found this place, we were asked to pay £180 and the agent we were in contact with told us we could rent a room as a couple. They sent us an incorrect contract which we asked to be rectified as it had the incorrect rent written on the agreement. We told them we had to move in on a specific date which the agent agreed to, and with that information we booked a moving van for that date. It comes to the date and we call the main agent and she was extremely rude and passive aggressive. Told us we couldn’t move in and we were left to figure things out even though they accepted the £180 and invoiced us for the first two weeks of rent and the last two weeks which would cover the notice period for when we leave the property to which we paid as well.

Then eventually the move in date comes along, my boyfriend had to go to their office to sign the contract and upon seeing the contract he saw that A) it was a licence agreement, B) The room was being let to a single occupant even though we have a paper trail implying the intent to rent as a couple which was agreed to already.

One of the tenants who are friends with the agents had a falling out with me and proceeded to make up lies and told the agents we were smoking indoors, and all sorts of other things which then led to the agents emailing us stating they warned us three times within the property not to do it even though we never got a warning once because we have never smoked indoors. On that basis, i confronted them regarding their sham agreement, how them threatening to evict us all every day was harassment as well as entering without notice, and their lack of licence for a HMO (even though they applied) as well as the lettings of rooms that are not legally habitable rooms, and live wires all over the property and the fact that they had stolen our belongings from the communal area and another tenants property from the garden even though they agreed it could be there and refuse to admit that they took it. According to the contract it would have been fine to do so and even then i would pay the fee, however they wouldn’t even admit to doing it and wouldn’t even reveal any names to the police of their maintenance to which they served us an illegal eviction notice on the grounds of smoking indoors without evidence. The problem was that unidentified people were walking in every day.

These agents claim that they have solicitors with legal knowledge who have written their policies, contracts etc but when i called their solicitors they could not inform me of basic laws regarding property and let alone that, the contract was a sham itself and a 1st year law student could formulate a better one if that.

This isn’t the worst part. We informed them that we would not be leaving on the date they have given us a notice for as the council told us to remain in the property until a court order is acquired for our removal. Regardless of the agreement and type of agreement, this was required by law which they still claim is false. They told us we were simply using google search and should go to actual solicitors even though we had done that.

Instead of getting the section 21, they rented out the room to a new tenant without doing an inventory check of the room and without taking back the keys. Of course this led to extreme confrontation where even police had to be called. They had refused to show up and handle the matter even though the police had asked and have blocked anyway of contacting and have not provided a solution to the new tenant who is having to make arrangements as he has already paid his rent but cannot take the room.

Overall, simply put, this agency cannot be trusted as they lack professionalism on all levels, relevant knowledge in this field, crappy lawyers from brazil with barely any knowledge of english law because if they were knowledgeable they would know an accommodation licence requires the landlord to share facilities within the same property. They will handle things in the most illegal and twisted of manners such as sending in a new tenant to fight over a room. At one point i was even stuck hiding in my room from them. The point is they are just a bunch of bullies who only care to take your money. If you see any of their listings, don’t even go for it because it will look like it’s too good to be true and it in fact is too good to be true. It is not worth the stress and struggle. And if you are already under one of their properties, i would advise you to look into your home and get legal advise immediately.