I love the fence! Works flawlessly. The only thing I'd love to see is being able to have narrower borders at times. Because of the broader warning areas I have to be a little more creative at creatin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This system is great for us. We have had one dog on it for almost three years now and have added a second dog. Any collar issues we have has, Spot On has helped us out in a timely manner. Currently we... See more
Company replied
We love the freedom of knowing our dog has over 2 acres-including some wooded areas-to roam, but is contained. She is still getting to know her boundaries, as it is a large area, but the system seems... See more
Company replied
This is a great product with a super support team! It was super easy to set up in our wooded 6 acre lot. We tried less expensive brands with no success as we could never get consistent service due to... See more
Company replied
Company details
- #4 of 6 best companies in Pet Trainer
- #34 of 66 best companies in Electronics Company
- #3 of 4 best companies in Fence Contractor
- #43 of 70 best companies in Pet Store
- #39 of 66 best companies in Pet Supply Store
Written by the company
SpotOn GPS Fence gives dogs the freedom to roam and owners the confidence that comes with truly reliable containment. Designed, engineered, and supported in the USA, SpotOn is the original GPS-powered virtual dog fence and continues to set the standard for accuracy, reliability, and performance. At the core of SpotOn is patented True Location™ GPS technology, which corrects for common GPS issues like drift and signal interference. With the launch of the new Nova Edition, that technology takes a major leap forward—leveraging best-in-class hardware, industry-leading accuracy, and all-new smart features to deliver even more consistent containment in real-world conditions, based on over 5 million hours of real-world dog movement data. Using the SpotOn app, you can create custom fences in minutes—no wires, no digging, no maintenance, and no subscription. Set boundaries as small as 1/3-acre or as vast as you need, even in remote areas with heavy tree cover. As your dog approaches a boundary, the collar delivers clear, fair alerts through tones and vibration that trigger precisely when they should. You can also track your dog’s location in real time, right from your phone. Backed by real human support, SpotOn is built for people who want dependable technology, thoughtful training support, and freedom that works in the real world.
SpotOn’s Five Star Guarantee
Try it. Love it. Or Return it.
SpotOn stands behind its products and has built our five-star guarantee so you can feel confident in your purchase and ensure it works for you.
This includes:
[90 Days Returns] The lengthiest return policy among competitors! Our goal is to give you and your dog ample time to ensure SpotOn works for you.
[Accident Forgiveness]
Dogs are dogs and accidents can happen. We offer a one-time, no-questions-asked refurbished warranty repair. If your collar falls off your dog on your property, we can help you locate it remotely. We offer a one-time refurbished replacement if it still can’t be found.
[Free Dog Training]
Trouble with training? We offer a free 30-minute virtual consultation with a SpotOn-certified trainer.
[1 Year Warranty]
Covers manufacturing defects.
[Support] SpotOn is a recognized Certified Customer Experience Provider by the Customer Service Institute of America and each representative is a Certified Customer Experience Professional. Support is available 7 days a week by phone, live web chat, email, and more.
Contact info
Manchester, United States
- 1.603.488.1504 or 1.833.952.1960 (toll free)
- support@spotonfence.com
- spotonfence.com
4.2
Great
632 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This system is great for us
This system is great for us. We have had one dog on it for almost three years now and have added a second dog. Any collar issues we have has, Spot On has helped us out in a timely manner. Currently we are experiencing an anomaly with the two collars treating boundaries differently even though they are set on the same fence. I am sure we will get great help figuring this out. Overall I love this system!
April 23, 2026
Reply from SpotOn Fence
Thank you for the review and feedback. We are so happy to hear you're loving the system and that it's keeping your dogs safely contained within the area you've allocated. If you are still experiencing issues with GPS inconsistency at the fence line, please reachout to the support team if you haven't already. We look forward to speaking with you and helping to resolve this issue.
We love them…but
When the collars work, they are amazing! We love the features. But we often have to restart them or do a factory re-set to keep them working properly.
April 29, 2026
Reply from SpotOn Fence
Thank you for the review and feedback. If you need to restart the collar on a regular basis, this may indicate a potential issue with the unit, and reccomned reaching out to the support team. We can provide troubleshooting steps to ensure the collar is working properly, and if not, the team member can start a warranty claim to get the issue resolved.
The collar doesn't work right
The app doesn't work right. I was notified to do the new update. Can't connect to the collar most of the time. When it finally does connect, the update fails. Says it won't work without the new update. But the collar still detects the gps fence. I sure hope it continues working because Spoton has failed to respond to my email for assistance. This all equals= FAIL.
Update:
Today I spoke to Olivia and they're sending me a new collar. Hopefully that will solve the problem. In the meantime I'm still using the original collar because it does work to keep Duke contained. Olivia was very courteous and professional.
June 8, 2026
Reply from SpotOn Fence
Thank you for taking the time to share your experience. We're sorry to hear about the connectivity and update issues you encountered, as well as the difficulty reaching our support team. We understand how frustrating it can be when you're trying to update your collar and rely on it to keep your dog safely contained.
Since your review was posted, our team has been able to connect with you directly and review your situation. Based on our findings, we have arranged to replace your collar at no cost to help resolve the issues you were experiencing.
We appreciate the opportunity to make this right and thank you for your patience while we worked toward a solution. If you have any additional questions or concerns, please don't hesitate to reach out to our team.
Reply from SpotOn Fence
Thank you for the review.
Amazing Product and Customer Service
I’ve been a SpotOn customer since 2021, and their customer service has consistently been outstanding. Every time I’ve had an issue with my collar, their team has been responsive, knowledgeable, and quick to help resolve it.
We live on 40 acres, and SpotOn has been a great solution for keeping my dog safe and giving him the freedom to roam. I have owned two Omni collars that I rotated between my dog and I recently purchased the new Nova collar to replace my oldest collar from 2021.
What sets SpotOn apart is their commitment to customer support. Based on conversations with friends who use the Halo Collar, I can confidently say that SpotOn’s customer service experience has been far superior. It’s reassuring to know that whenever I need assistance, there’s a reliable team ready to help.
I also want to note that I am not a paid customer, sponsor, or influencer. I’m simply sharing my experience as a long-time user who has been very satisfied with both the product and the support.
I highly recommend SpotOn to anyone looking for a company that truly stands behind its products and customers.
June 10, 2026
Unprompted review
Reply from SpotOn Fence
Thank you for being a long-time customer and trusting us to help contain your dog on your 40 acres. We truly appreciate any and all feedback, as it helps us continue improving the system and the features we provide. Thank you for the review, and we look forward to assisting you in the future whenever any questions or concerns arise.
Great when it works
The gps collar is great...when it works. Almost everyday now I get an alert for 2 out of 3 of the collars we use when trying to track my dogs or send commands to their collars that the collar or phone might have a weak signal. I will watch one of my dogs go in and out of the boundary without any correction or alert to my phone. Edit: I have power cycled the collar, sometimes multiple times a day. I have a great cellular signal for my phone so it must be the collar. In other words, I think I'm being told in their reply that the cellular subscription is not worth it? I guess I will have to call in again to troubleshoot the collar and possibly have another one replaced.
April 4, 2026
Reply from SpotOn Fence
Thank you for the feedback. The message you are receiving indicates that, at the time the command is issued, the collar or your phone has a weak cellular signal and can't execute it. The cellular subscription is fully optional and not required for active containment; it can be added or canceled at any time. Generally, the best practice to fix this issue is to power cycle the collar, which will allow it to search the area for the nearest cell tower with the strongest signal. When it comes to containment and correction, those solely rely on GPS satellite connection. As long as the unit is connected to satellites, your dogs are contained and will receive tones and corrections whenever they get close to the fence, even if you do not receive a notification on your cell phone. If you believe there is an issue with the collar or would like us to troubleshoot the collar with you, please give us a call Monday through Friday from 8 am to 5 pm EST or email us 7 days a week at support@spotonfence.com. We look forward to hearing from you and helping to resolve these issues.
We purchased this collar specifically…
We purchased this collar specifically because it was advertised as waterproof. We needed a collar that could be used across multiple properties, some of which have bogs and a lake, and our dog absolutely loves the water.
The website states that the collar is waterproof and suitable for water retrieval games. However, we later discovered that water incursion is not covered under the warranty, which was surprising given the product's advertised use.
Our dog only swam with the collar once or twice, for no more than five minutes each time, before the collar short-circuited and stopped working. The collar had never been dropped, damaged, or subjected to any unusual use. We could not find any visible crack or defect that would explain the failure.
Fortunately, the issue occurred within the 90-day guarantee period, so we were able to return the collar. We chose a refund rather than a replacement because we no longer had confidence in its ability to withstand normal water exposure as advertised.
The customer service representatives were helpful throughout the process, but we were charged for return shipping and had to submit a separate claim with the CBSA to recover duties and taxes as we are in Canada. As a result, we still lost money on the purchase.
Overall, the collar was easy to use and performed well while it worked. Our dog did escape a couple of times. I would not recommend it for dogs that regularly enter the water, despite the product's waterproof marketing. It's an expensive product that, in our experience, did not perform as expected.
We were very excited about the purchase but now we lost almost 200$ just in shipping fees and exchange rates.
Its such a disappointment considering how expensive the collar is to begin with.
Lesson learned. We are happy that they accepted the return without having to jump through hoops.
May 29, 2026
Unprompted review
Reply from SpotOn Fence
We're sorry to hear that your experience with SpotOn did not meet your expectations. We understand how disappointing it is to invest in a product with specific needs in mind, only to encounter an issue that impacts your confidence in its reliability.
SpotOn collars are designed and tested to be waterproof for everyday use, including swimming and water retrieval, so we're genuinely sorry this wasn't your experience.
One thing worth noting: without having the collar come in for a full inspection, it's difficult to know exactly what happened, water damage isn't always the culprit, and we'd have loved the chance to diagnose it directly.
That said, we're glad we were able to honor your return under our 90-day Satisfaction Guarantee, and that option remains open if you ever want a second look at a future collar.
We also hear you on the international shipping costs, exchange rates, and duties. Unfortunately, those fees are outside our control, but we understand they added real financial weight to an already frustrating situation, and that's a fair thing to be disappointed about.
Thank you as well for your kind words about our customer service team. As a small business, we strive to provide a helpful and straightforward experience when issues arise, and we're glad that part of your experience was positive.
If you ever decide to give SpotOn another shot, we'll be here, and we wish you and your dog many happy adventures ahead!
Reply from SpotOn Fence
Thank you for providing feedback on the SpotOn system.
The fence works great my my tracking…
The fence works great my my tracking doesn’t always work but the fence works great
April 6, 2026
Reply from SpotOn Fence
Thank you for your feedback and review.
Although the collar did not work for my…
Although the collar did not work for my location, customer service was very responsive and helpful. I was sorry to return it. If the GPS improves for the tall trees in my yard in the future - I will certainly retry!
April 4, 2026
Reply from SpotOn Fence
Thank you for your review. While we are happy to hear that you had a positive experience with our support team, we are sorry to hear that the system did not work out. We hope you give us another try in the future as the technology continues to grow and develop over the coming years.
Exceptional and Accurate Collar
We've been using the SpotOn Nova for 3 months now and absolutely love it. One thing that makes the product even better is the exceptional customer service from the company. I have reached out to them about 3 or 4 times for various reasons or questions both via email and phone and have received exceptional service every time. The product is wonderful and I've suggested to friends as well. It's worth every penny. We use it at two properties, both with heavy tree coverage and many acres and the accuracy is phenomenal. It gives our sweet girl the freedom to explore and gives us peace of mind to know where she is and that she's always within the boundary. The "call dog" feature is amazing and we use it when shes far away but we need her to come back so we can leave or whatever the reason night be. No need to go look for her, just press the button and the collar will whistle which she's learned means it's time to come in. I highly recommend SpotOn Nova!!
April 3, 2026
Reply from SpotOn Fence
Thank you for the review. The team is happy to hear how well the system is working for you and your dog. The added peace of mind that comes with knowing your dog is safe and able to roam the property freely is second to none. As you already know, the support team is always eager to help with any questions or concerns you may have. We are here for you whenever you need us.
Customer service was fantastic
Customer service was fantastic. Collars work great for our 3 dogs (German shepherd, chocolate lab, cockapoo)
April 26, 2026
Reply from SpotOn Fence
Thank you for your feedback and review. We are delighted to hear the system is working well for you and the three dogs. If you ever run into any issues or just have questions and want to talk, please don't hesitate to reach out to the team. We would love to hear from you and answer any questions that may be on your mind.
The customer service is 5 stars
The customer service is 5 stars! The collar didn’t work in my situation or location but I really wish it did. The concept is great and the company is great. They worked with me and when the collar wasn’t consistent enough on our property to keep our beagle contained, we got a full refund.
April 24, 2026
Reply from SpotOn Fence
Thank you for the feedback. We are saddened to hear the system did not work for you, but we understand it's not a perfect fit for all. Happy to hear we were able to provide a full refund for the system, and hope you will give us another try if you ever relocate to a new property.
I feel like there’s so many questions…
I feel like there’s so many questions about this product. My dog sits and shakes when he has it on if I put the level up. If I put the level down, he doesn’t respect the fence. I’ve ended out using another product that I already had where you are out with him and you carry a buzzer if you need to use it.
April 23, 2026
Reply from SpotOn Fence
Thank you for the feedback. We are saddened to hear you are experiencing training issues with Nitro. We are more than happy to assist you in any way possible. You can contact customer support 7 days a week at support@spotonfence.com with any questions or concerns. We can also provide some training tips and tricks, and even set you up for a free 30-minute virtual 1:1 training session with our certifed trainer.
SpotOn Fence has been a blessing
SpotOn Fence has been a blessing. This has been our answer to our property issues.
July 21, 2025
Reply from SpotOn Fence
Thank you for reviewing the Spoton Collar. We are happy to hear you are enjoying the system. Should questions or concerns ever arise, please don't hesitate to reachout to the support team. They are here for you whenever needed and look forward to assisting you.
SpotOn changed my dog's life
SpotOn changed my dog's life. She's a Pyrenees and now is free ro roam/guard in a 100 acre zone. She respects her boundaries. The SpotOn support team was extremely helpful when I was getting started.
June 5, 2026
Reply from SpotOn Fence
Thank you for the review. We are so happy to hear your dog is now able to roam freely around the property and that it gives you some peace of mind knowing she is safe. If you ever run into issues or just have questions, we are here for you every step of the way!
Always good customer service
Always good customer service, you actually speak and communicate with a real person, only issue I have is sometimes the collar has trouble connecting to satellites and when in trying to track or find my dog’s location, I get an error thats says its unable to perform that action at this time to try again later, but when I need it and what im paying for doesnt always work.
April 23, 2026
Reply from SpotOn Fence
Hello David,
Thank you for your review!
Satellites are used to contain your dog and provide tones and corrections at the border. Cellular is used to receive collar notifications or to track and use features on the tracking page. The cellular subscription does not affect containment or correction. If you are having issues with tracking, the general rule of thumb is to power the collar off for about five minutes before turning it back on. This allows the collar to perform a hard reset, and when turned back on, the collar will search for a new cell tower in the area with the strongest signal, hopefully improving the connection.
If you would like to learn more or have additional questions, please reachout to the team.
Overall it does the job
Overall its a good product, definitely keeps the dogs in the yard. Have had some connectivity issues. And no i dont live in a wooded area... quite the opposite, wide open area clear view of ... well everything. The newer version of collar is nice. Battery doesn't last near as long as the older version.
April 23, 2026
Reply from SpotOn Fence
Hi David,
Thank you for your feedback. We sincerely apologize for any inconvenience. As a small business, we take feedback from our customers seriously and use it to grow and enhance our product.
Feedback like yours is why there is an update available that should enhance performance, particularly with GPS precision. If you haven’t already, please open your app, connect to your collar via Bluetooth, and install the update to take advantage of these improvements.
If you have any questions or need assistance, don’t hesitate to reach out to our support team at support@spotonfence.co
Reply from SpotOn Fence
Thank you for the review!
Having to send the collar back in a 2nd…
Having to send the collar back in a 2nd time since owning is really inconvenient when it’s used daily.
April 1, 2026
Reply from SpotOn Fence
Thank you for the review. We understand it's hard to be without the collar while it's being repaired. We assure you that the collar will be sent back immediately after repairs are completed. While the unit is being fixed, we are happy to provide you with updates if requested. Should you have additional questions or need a new shipping label to send Bella's collar in, please reach back out to the team. We would be happy to assist.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.