Sprell Reviews 211

TrustScore 4.5 out of 5

4.3

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Company details

  1. Toy Store

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Vi har trygge og gode leker som varer. Hos oss finner du møbler, leker, bursdaggaver og gavekort som barn i alle aldre setter pris på.


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4.3

Excellent

TrustScore 4.5 out of 5

211 reviews

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Rated 1 out of 5 stars

Return policy is appalling

Really love the stuff they have at the store, so got a bit carried away when buying gifts for my family. After coming home and realising I had spent too much money, I decided to return a few items. Tried to return them only to be told I couldn't get my money back because I wasn't a member before buying them. I've never heard of this before, but it feels illegal. It is a manipulative, dishonest way to take money from customers. I don't want to shop here again, but I am now forced to because I had to take a voucher instead of having my money returned. Wasn't warned about any of this when buying, feel really used.

November 3, 2022
Unprompted review
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Reply from Sprell

Hi Zoë! Thank you for your review and feedback! We are sorry for your shopping experience and apologize that you did not receive the necessary information when visited us. It would be great if you could send an email to kundeservice@sprell.no with your receipt, and we will look into your case and help you further. With best regards Sprell Kundeservice.

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