All through the ups and downs of the sale of my house (which had unforseen obstacles) Abbey was there, helping at every step with her knowledge and also providing morale when needed. I couldn't fault... See more
Company replied
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Review summary
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All aspects of the process so far has been extremely professionally and with a very friendly candour Joe my sales agent has worked extremely hard throughout without respite in a very challenging e... See more
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I sold my house with Springbok with the support from Bethan Wilkins as my conveyancing progressor. There were some delays but Bethan always kept me updated and made sure to chase things up so my sale... See more
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Callum from springbok was our progression Conveyancer. We found callum to be very professional, efficient and friendly. We were kept upto date every at every stage of the sale, and any q... See more
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Company details
Written by the company
Springbok Properties mission is to provide an unparalleled fast sale service, obtaining the best possible price, whilst giving the best experience to sellers and buyers alike. With over 70 staff nationwide, we have experts specially trained in all aspects of a sale to guide you each step of the way and tailor make every transaction to meet your individual needs. Call us 24/7 on 0800 068 4015 Get a fee instant valuation here https://springbokproperties.co.uk/free-valuation
Contact info
Suite 7N, Trafford House, Chester Road, M32 0RS, Old Trafford, United Kingdom
- 0800 068 7935
- customerservicemanager@springbokgroup.co.uk
- springbokproperties.co.uk
4.5
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
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Shaky start, fantastic afterwards
Shaky start, but then Abbie came on the scene……that girl deserves a raise ! She is so very helpful, polite, sounds happy to speak to her clients at all times, and is th3 sort of employee that ANY business would be THRILLED to have on their team. Im so glad it was Abbie at Springbox who i dealt with !!!
September 29, 2026
Unprompted review
Reply from Springbok Properties
Your rating and feedback are truly appreciated. We're glad to have met your expectations and will share your feedback with our team. If there's anything else we can assist you with, please don't hesitate to let us know. Warmest Regards, Springbok Customer Services
Good all round kept me up to date with…
Good all round kept me up to date with all correspondence
October 27, 2026
Unprompted review
Reply from Springbok Properties
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
Excellent experience
Excellent experience, Bethan was amazing. She kept me fully informed throughout the whole process. Very reliable.
September 28, 2026
Unprompted review
Reply from Springbok Properties
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
So glad I decided to use Springbok.
Shane Buckley at Springbok was really helpful and patient. He talked me through everything. He really went the extra mile to try to get us the best possible outcome.
Thank you so much , Shane for all your help.
October 27, 2026
Unprompted review
Reply from Springbok Properties
We greatly appreciate your feedback and are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services
This was one complicated sale for me…
This was one complicated sale for me but Hamish was always there to advise and help with all concerns we had
I am so thankful to Hamish for his professional calming influence and knowledge in concluding the sale of my property
September 25, 2026
Unprompted review
Reply from Springbok Properties
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
Great Support at all times
All aspects of the process so far has been extremely professionally and with a very friendly candour
Joe my sales agent has worked extremely hard throughout without respite in a very challenging environment and that counts for a lot when you are relying on a specialist
Thank you for all the effort and results so far
October 15, 2026
Unprompted review
Reply from Springbok Properties
Thank you for your positive feedback. We’re glad we could meet your expectations and assist you effectively. Your kind words will be shared with our team, who will be motivated by your comments. If you need any further help, don’t hesitate to reach out.
Warm regards, Springbok Customer Services
As a first-time buyer
As a first-time buyer, I had an extremely disappointing experience with Springbok. Mia’s communication and conduct felt unprofessional and disrespectful throughout the process.
I felt pressured into signing the Exclusivity Agreement, and I believe the way it was presented manipulated me into signing a document that ultimately worked against my interests. In my experience, the agreement appeared less focused on protecting buyers and more focused on allowing Springbok to retain money from buyers and profit from the situation.
Delays caused by the sellers were also attributed to me, which resulted in me being charged additional delay fees. I found this frustrating and unfair because the delays were not caused by me, yet the financial consequences were placed on me.
When I raised my concerns with Mia’s manager and requested not to communicate with her further, my request was ignored, and I was still expected to deal with her.
What should have been an exciting milestone became a stressful and disappointing experience. I encourage prospective buyers to read all documents carefully, understand the terms and financial consequences of any Exclusivity Agreement, and keep written records of communications. Based on my experience, I would urge first-time buyers to exercise caution and ask questions before entering into an agreement with Springbok.
September 1, 2026
Unprompted review
Reply from Springbok Properties
Thank you for sharing your feedback. We are sorry to hear that your experience with Springbok Properties has not met your expectations, particularly as a first-time buyer. We take concerns regarding communication and professionalism seriously and are disappointed that you felt unsupported throughout the process. Our Exclusivity Agreement is designed to provide commitment and security to the transaction for all parties, with the relevant terms and financial obligations outlined before signing. Any additional charges are subject to the contractual terms and circumstances surrounding the transaction, and we would not wish to comment on the specifics without reviewing the full details. We also acknowledge your concerns regarding the handling of your complaint and communication preferences, as we recognise the importance of ensuring customers feel heard and supported. We appreciate that purchasing your first property is an important milestone and regret that your experience has left you feeling disappointed. Best regards, Springbok Customer Services
They were clear at the start what the…
They were clear at the start what the deal would be and they kept to it. The buyer was a little difficult but Mia from springbok was great at chasing the solicitors and keeping me informed.
September 20, 2026
Unprompted review
Reply from Springbok Properties
We appreciate you taking the time to leave a review. It’s great to hear that our team was able to assist you smoothly. We’ll pass your feedback on to them, and they’ll be pleased to know their efforts were appreciated. If you have any questions or need further assistance, feel free to contact us.
Warm regards, Springbok Customer Services
Hayden was so helpful and friendly kept…
Hayden was so helpful and friendly kept me up to date with everything when he said he was going to
September 17, 2026
Unprompted review
Reply from Springbok Properties
Thank you for your kind review. We’re happy to know we provided the level of service you were looking for. Your feedback will be shared with the team as encouragement to keep up the great work. If you ever need anything else, please get in touch.
Warm regards, Springbok Customer Services
Dan was amazing from start to finish
Dan Ardern was amazing from start to finish. Regular calls to update me on viewings and feedback received from them. His communication was great, letting me know what the plan was and if it was likely to change.
October 27, 2026
Unprompted review
Reply from Springbok Properties
We truly appreciate your thoughtful feedback. It’s wonderful to know you had a positive experience with our service. We’ll pass your comments along to the team, who will be encouraged by your words. Please feel free to reach out if you need any further help.
Warm regards, Springbok Customer Services
Great experience
Shane and the team have been amazing from organising viewings and the whole process. Thanks team
October 26, 2026
Unprompted review
Reply from Springbok Properties
Thank you for sharing your experience. We’re pleased to have met your expectations and provided the support you needed. Your feedback will be shared with our team, who’ll appreciate the recognition. If you ever require further assistance, don’t hesitate to reach out.
Warm regards, Springbok Customer Services
Dealt with Joe Yale kept in regular…
Dealt with Joe Yale kept in regular contact with us through whole process.
October 26, 2026
Unprompted review
Reply from Springbok Properties
Thank you for your feedback. We’re glad to know you were satisfied with our service. We’ll share your comments with the team, who will be encouraged by your kind words. If there’s anything else we can help with, please feel free to reach out.
Warm regards, Springbok Customer Services
Hadan has been professional
Hadan has been professional, knowledgeable and great with keeping us updated. Great work..
October 22, 2026
Unprompted review
Reply from Springbok Properties
Thank you for your kind words. We’re happy we could provide the support you were looking for. Your review will be shared with the team, who will be encouraged by your feedback. If you need anything else, we’re here to help.
Warm regards, Springbok Customer Services
Thank you Daniel Ardern
Thank you Daniel Ardern for helping to secure a home for our family in such a speedy and professional manor.
October 23, 2026
Unprompted review
Reply from Springbok Properties
We’re grateful for your feedback and pleased we could assist you to your satisfaction. Your comments will be shared with the team, who will appreciate the recognition. Should you need anything else in the future, please don’t hesitate to contact us.
Warm regards, Springbok Customer Services
The experience with Springbok was…
The experience with Springbok was great! Natalie was extremely helpful, she was chasing everything up, making sure progress is smooth, easy and in time, which is important. We didn’t have any hiccups or delays. Would highly recommend!
October 23, 2026
Unprompted review
Reply from Springbok Properties
Thank you for your review. We’re glad to know that we were able to provide the level of service you expected. Your feedback will be shared with our team, and we hope to assist you again if needed. Please feel free to reach out with any questions.
Warm regards, Springbok Customer Services
Marc was fantastic from start to finish…
Marc was fantastic from start to finish and negotiated on behalf of me for a wonderful property (PE9). He got back to me very efficiently and he was very professional and friendly. Thank you Marc!
October 8, 2026
Unprompted review
Reply from Springbok Properties
We really appreciate your positive review. It’s great to hear that you were satisfied with the service we provided. We’ll make sure your feedback reaches the team. If you have any further needs, don’t hesitate to contact us.
Warm regards, Springbok Customer Services
without Bethan continuing to chase the…
without Bethan continuing to chase the buyers solicitors, I do not think the sale would of completed
September 28, 2026
Unprompted review
Reply from Springbok Properties
Thank you for your feedback. We’re pleased to know we met your expectations and provided the support you needed. Your kind words will be passed along to the team. If you require any further assistance, please feel free to get in touch.
Warm regards, Springbok Customer Services
Dan's the man!
Daniel Ardern has gone above and beyond over the last couple of days, in negotiating my sister's purchase of a property which she will be renting out to my daughter and her family. This has come as a great relief following a very stressful period for us all. Thankyou Dan 😊
October 23, 2026
Unprompted review
Reply from Springbok Properties
We appreciate you taking the time to leave a review. It’s wonderful to know that our team was able to assist you to your satisfaction. Your comments will be shared with them. Please let us know if we can help with anything else in the future.
Warm regards, Springbok Customer Services
I was a bit wary about buying through…
I was a bit wary about buying through this company. People make that "ugh" noise when you tell them about the set up but I can honestly say that Dan Arden made the whole process stress free, fast, efficient and overall a great decision. He was more than helpful and we secured the deal in a couple of days. Really great to do business with. Thank you Dan.
October 23, 2026
Unprompted review
Reply from Springbok Properties
Thank you for your positive review. We’re glad we could provide the service you needed, and your feedback will be shared with the team. If there’s anything else we can help with, don’t hesitate to reach out.
Warm regards, Springbok Customer Services
Very happy with Springbok Properties
All my dealings with Springbok Properties have been positive. Louis Williams, who was our sales negotiator, worked hard to get us a sale on a tricky property. He kept me informed every step of the way, even if there was no progress to report.
October 23, 2026
Unprompted review
Reply from Springbok Properties
We’re thankful for your feedback and pleased to know you had a positive experience with us. We’ll make sure to share your comments with the team. If you have any further questions, feel free to reach out to us.
Warm regards, Springbok Customer Services
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