Sprinter Service & Repair Reviews 

126
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being fast, efficient, and thorough, often exceeding expectations and getting vehicles back on the road quickly. Many people highlight the professional, helpful, and knowledgeable staff who provide clear explanations and honest assessments without unnecessary upselling. Reviewers also appreciate the fair and transparent pricing, noting that costs are often significantly more affordable than dealerships. However, some customers mentioned discrepancies in pricing, where the final charge was higher than initially agreed upon or expected, leading to confusion and dissatisfaction.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, quality, and fair... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Price

Clients share positive opinions on price, with many reviewers highlighting fair, reasonable, and transparent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are the worst procrastinators and we needed an oil change and quick checkup before a road trip. We called on an afternoon, they picked up immediately, and they got us in the very next morning!... See more

Company replied

Rated 5 out of 5 stars

I felt at ease right away - the shop was clean, well organized, they knew all the issues and provided a reasonable quote. They have a nice fleet of used vans for sale and even gave me a loaner for a c... See more

Company replied

Rated 5 out of 5 stars

Very responsive to my vehicle and getting the service done on time in a professional manner. The brake job and feedback was amazing. Furthermore, upon removing my tires and wheels, the mechanic fou... See more

Company replied

Rated 5 out of 5 stars

Your one stop shop for all Sprinter repair and services. Prices way better then the dealership, knowledgeable, experts in what they do. They are honest provide you with detail break down of what needs... See more


Company details

  1. #2 of 5 best companies in Auto Repair Shop

Written by the company

Sprinter Service & Repair is a dedicated business catering to the maintenance and repair needs of Sprinter vans, offering specialized services for owners of these versatile vehicles. With a focus on providing top-notch technical expertise and exceptional customer service, Sprinter Service & Repair has established itself as a reliable destination for Sprinter owners seeking professional assistance. The business specializes in a wide range of services, including routine maintenance, mechanical repairs, diagnostics, and electrical system troubleshooting for Sprinter vans of various models. Their team of skilled technicians is well-versed in the intricacies of Sprinter vehicles, ensuring that each service is carried out with precision and attention to detail. One key aspect that sets Sprinter Service & Repair apart is their commitment to using quality parts and adhering to industry best practices. This dedication not only ensures the longevity and reliability of the repairs but also contributes to customer satisfaction and trust in the services provided. Convenience is a priority for Sprinter Service & Repair, as evidenced by their user-friendly website (https://www.sprinter.repair/), which allows customers to easily schedule appointments, access information about services offered, and stay informed about the latest updates in Sprinter maintenance. Whether it's a routine check-up or a complex repair, Sprinter Service & Repair aims to provide a seamless and efficient experience for Sprinter owners, helping them keep their vehicles in optimal condition. With a focus on expertise, quality, and customer convenience, Sprinter Service & Repair stands out as a go-to solution for the specialized needs of Sprinter van owners.


Contact info

4.9

Excellent

TrustScore 5 out of 5

126 reviews

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4.9

All reviews

(126)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Broken Handbrake Shoe

They solved a problem that had me concerned enough to cancel a trip I had planned. A squealing noise started after driving for awhile and was really noticeable when backing up.

It turned out to be a broken hand brake shoe and I felt the repair was very reasonable.

October 6, 2024
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Reply from Sprinter Service & Repair

Thank you, Bill, for sharing your experience! We’re so glad we could find and fix the issue with your handbrake shoe, giving you peace of mind to keep your travel plans. It’s wonderful to hear the repair felt like a reasonable solution for you! We’re always here to help, so don’t hesitate to reach out anytime. Safe travels!

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Rated 5 out of 5 stars

Sasha was so helpful we will be back…

Sasha was so helpful we will be back and will recommend them to everyone

October 13, 2024
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Reply from Sprinter Service & Repair

Thank you, Shellie! We’re delighted to hear that Sasha was so helpful. We’re looking forward to seeing you again and truly appreciate your recommendation. Thanks for choosing us!

Rated 5 out of 5 stars

Awesome Service and Workmanship

I bought a used Sprinter which needed lots of work and dreaded the idea of taking it to the dealership. I looked online and found a sprinter specialized repair center which is located in Redlands and they have other locations. I made an online appointment. I got a diagnostic and the pricing was very fair. I was impressed with the quality of workmanship, updates of pictures and video during the repair process and the honest communication of my van needs. Adibek the shop manager is awesome. I wanted my van ASAP and he did everything possible to make that happen. We are now like family and I’m happy my van have a safe and trusted home.

September 11, 2024
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Reply from Sprinter Service & Repair

Thank you, Andre, for your incredible review! We’re thrilled that you found us for your Sprinter’s needs and had such a positive experience. It’s wonderful to hear how Adibek and the team impressed you with quality workmanship, clear communication, and transparency every step of the way. We’re proud to be your van’s “home” and look forward to keeping it in top shape for you. Welcome to the family, and thank you for trusting us with your van!

Rated 5 out of 5 stars

Quick and thorough

Quick and thorough. Routine maintenance was done with no fuss, no frills, and no upselling.

October 8, 2024
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Reply from Sprinter Service & Repair

Thank you, Roger! We're glad to hear you appreciated the quick and straightforward service. Our goal is to provide efficient, hassle-free maintenance, and it’s great to know we hit the mark for you. We look forward to helping you keep things running smoothly—see you next time!

Rated 4 out of 5 stars

Sasha and the team make my repair…

Sasha and the team make my repair experience more than tolerable. Communication is good and I don’t feel like I’m getting ripped off.

October 5, 2024
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Reply from Sprinter Service & Repair

Thank you, Megan, for sharing your feedback! We’re glad to hear Sasha and the team made your experience positive and that you felt well-informed and fairly treated. We'd love to know how we can improve to earn that fifth star and make your next experience even better. Please feel free to share any thoughts; we're here to make things right!

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Rated 5 out of 5 stars

The absolute best Sprinter mechanic in the IE.

The absolute best Sprinter mechanic in SoCal/IE! These guys are meticulous and very thorough. It was an absolute pleasure to have my vehicle serviced there versus the nightmare I always had at Walter’s. Every question I had was answered in great detail along with good advice on how to best care for my vehicle. The service cost is more than fair and a fraction of the dealer rates. You won’t find a better shop for your vehicle.

September 28, 2024
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Reply from Sprinter Service & Repair

Thank you, Badi, for such an amazing review! We're thrilled to hear that you had a positive, stress-free experience with us compared to past visits elsewhere. It’s our goal to provide detailed, honest advice and top-quality care at a fair price, so it's fantastic to know we hit the mark for you. We’re here anytime you need us, and we appreciate you choosing us to care for your Sprinter!

Rated 5 out of 5 stars

fast and efficient services

fast and efficient services, explains all the recommended services very well and not pushy if you want to defer some of the work

October 4, 2024
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Reply from Sprinter Service & Repair

Thank you, Lea, for your kind words! We’re glad to hear you enjoyed our fast and efficient service, along with clear explanations for recommended work. We believe in giving you all the info you need without any pressure, so it’s wonderful to know you felt comfortable deferring work if needed. We’re here whenever you’re ready—thanks for trusting us with your vehicle!

Rated 5 out of 5 stars

Timely and thorough.

September 28, 2024
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Reply from Sprinter Service & Repair

Thank you, Chris! We're pleased to know you found our service timely and thorough. Your satisfaction means a lot to us, and we're here anytime you need us. Looking forward to serving you again!

Rated 5 out of 5 stars

Great costumer service they fix my…

Great costumer service they fix my sprinter same day …. Happy costumer thank you

September 7, 2024
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Reply from Sprinter Service & Repair

Thank you, Erik! We’re so glad we could get your Sprinter fixed the same day and that you’re happy with the service. Your satisfaction is our goal, and we’re here anytime you need us. Thanks for choosing us!

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Rated 5 out of 5 stars

Excellent service and my van runs like…

Excellent service and my van runs like new!

September 6, 2024
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Reply from Sprinter Service & Repair

Thank you, Manuel! We're thrilled to hear that your van is running like new! Providing excellent service is our top priority, and it’s wonderful to know we met your expectations. We look forward to keeping your van in top shape for many miles to come!

Rated 5 out of 5 stars
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Reply from Sprinter Service & Repair


Thank you, Diego! We’re glad to hear you were pleased with our service and expertise. Your feedback means a lot to us, and we’re here whenever you need us. Looking forward to assisting you again!

Rated 5 out of 5 stars

Great experience

Great experience, service was fast. Service advisor was very friendly, knowledgeable and informative.

September 6, 2024
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Reply from Sprinter Service & Repair


Thank you, Adrian! We're thrilled to hear you had a great experience with us. It’s wonderful to know that our service was quick and that our advisor was able to provide friendly, knowledgeable support. We appreciate your trust and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Great honest service!

I have been taking my T1N to Sprinter Service and Repair SD for many years and was happy to also learn the Vista shop has the same great service! Happy van and happy customer :)

September 6, 2024
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Reply from Sprinter Service & Repair

Thank you, Christine, for being a loyal customer and for sharing such wonderful feedback! We’re so pleased to hear that both our SD and Vista shops have met your expectations over the years. Knowing your T1N is in good hands and you're a happy customer means the world to us. Here’s to many more miles with a happy van! 😊

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Rated 5 out of 5 stars

Fast and knowledgeable service

Fast and knowledgeable service

September 4, 2024
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Reply from Sprinter Service & Repair

Benjamin We’re delighted to hear you appreciated the speed, ease of scheduling, and honest service from our team.

Rated 5 out of 5 stars

Very fast work

Very fast work, easy to schedule the appointment, honest technician and worker. Would recommend to any Sprint owner for 100%. Cost of repair was less than other dedicated Sprinter guys.

September 3, 2024
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Reply from Sprinter Service & Repair

Thank you, Charles, for your fantastic feedback! We’re delighted to hear you appreciated the speed, ease of scheduling, and honest service from our team. It’s great to know we could provide quality repairs at a fair price. Your recommendation means a lot to us, and we look forward to being your go-to for all your Sprinter needs!

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