We love our new screens so much, Id give 10 stars if I could. The team at SP Screens were easy to deal with and always returned our calls promptly. I changed my mind with the colour of... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Dianne and I are extremely happy with the Secure view hinged Front door, the basix sliding doors and security screens installed in windows at our home in Millfield NSW 2325 yesterday. We would like to... See more
I paid the 50% deposit on 2 March 18 after being quoted a 5 week turn around time because they were busy. After 5 weeks I would call weekly to be promised a call back. That only ever happened once. Th... See more
Company replied
We have contracted SP Screens to install the sliding doors and windows screens for our house in January 2020. The job has been done very well. The staff who came to measure the doors and windows size... See more
Company replied
Company details
Information provided by various external sources
Security screens are an essential part of Australian living. From keeping unwanted insects and intruders out, to ensuring your precious children stay safe, they make sense for so many different reasons. Problem is, as the demand for them increases, we’ve seen many new installation companies arriving on the scene, promising customers the world—and more often than not, failing to deliver. But that’s where SP Screens is different. We’re unlike our competitors SP Screens is a dynamic, fast growing security screen company with our head office located in Kirrawee. We currently service the east coast of NSW, from Wollongong to Newcastle, and Brisbane and its surrounding areas. At SP Screens we understand that our reputation is defined by our success, which is why we only work with the industry’s most reputable brands—brands like SecureView Eclipx and Xceed. As an Authorised Expert, we partner with SecureView Eclipx, Xceed and other quality brands because we only want to be associated with the very best products available on the market.
Contact info
Australia
- spscreens.com.au
3.8
Great
26 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor customer service
I paid the 50% deposit on 2 March 18 after being quoted a 5 week turn around time because they were busy. After 5 weeks I would call weekly to be promised a call back. That only ever happened once. The job was finally completed on 22 June 2018. The job took so long because of their manufacturing errors. You would think priority would be given to fix their mistakes. Customer service is appalling and management don’t seem to care either. The sales and installation teams were good. Disappointing overall experience
October 27, 2018
Unprompted review
Reply from Spscreens
Hi Kai, I am sorry to hear you had a bad experience with us and that our customer service was not up to scratch. I can see on your file that the customer service rep assigned to contact you regularly, did not do so which is unacceptable and definitely not the service we strive for. This customer service member is no longer with SP Screens. Unfortunately, a very small percentage of the thousands of screens we install every year do not pass our quality control which can lead to installation delays. In your case, your install was on track for the 5 week deadline however, the mesh was a little dented so we sent it back to our factory to be reworked. We apologise for this inconvenience and we are very happy to hear the final result and installation was to our usual high standards.
Advertisement
Family company
Family company. Paid deposit 29 May Installed 31 July. They took 50% deposit which I felt was too much. Measurements had to be done 2 times, Installer had to come 2 times, which means we had to be at home. Had to call the people to keep getting updates. They don't call back even if they say they will. They don't come in the allocated time. They came 1.5 hours early.. lucky we eerrr at home. And its not cheap. In summary, very very poor experience. I gave feedback to the company, they said they will look into it. Only Pro is, the door seems good quality.
July 31, 2018
Unprompted review
Reply from Spscreens
Hi Jackie, thank you for taking the time to post your review. We are thrilled to hear you are happy with the finished product and the high quality of your door, we are proud to say the majority of our customers are happy with the quality of our product and work. We do apologise that our installer had to check measure your home twice unfortunately, he missed the lock height measurement the first visit which was an honest error and we apologise. Sydney traffic can be unpredictable so occasionally our installers run a little early or a little late and some jobs do finish quicker than expected or run over which can affect the arrival time for the next job however, we try to call and update the customer on any changes, I apologise if we did not do this for you.
Terrible delivery and customer service.
3 and 1/2 months since I paid a deposit and still no date for installation. Communication has been terrible, promised updates never happen, told that it was in QA ready for delivery then later on being manufactured the following weekend but based on advice today it is still not manufactured.
Emailed the manager and they have not bothered to respond so what do you do. I have paid 50% deposit and still have nothing other than it is a factory problem and the customer service person says they are telling me what they are told by the factory. No customer service at all.
April 27, 2018
Unprompted review
Reply from Spscreens
Hi Barry, we do apologise that we have not communicated as we should have with you. Our customer service did miss the mark with keeping you up to date on the progress on the installation of your slatted fencing. We did have a miscommunication internally (human error) where we thought that one of the components required for your installation had not been powder-coated however, this has now been rectified and your screens are ready for installation.
Fantastic Service
I would recommend SP screens, they are highly affordable, reliable and provide a quality product. The staff are friendly, genuine and caring.
January 3, 2017
Unprompted review
Reply from Spscreens
Thank you! We really appreciate you taking the time to post your review :-)
Excellent Service, Great Product and Price
An excellent experience from requesting quote through to installation. Customer focus and level of communication was superior, meeting my expectations, which is rare these days. I have no hesitation in recommending SP Screens.
October 4, 2016
Unprompted review
Reply from Spscreens
We are thrilled to hear you are happy with your SP Screens experience and thank you for taking the time to review.
Advertisement
Great Service, Product and Price
Local Company in Sutherland Shire, pleasure to deal with, everything on time and as promised. Really good to deal with a professional group who value good customer service.
September 28, 2016
Unprompted review
Reply from Spscreens
Thank you so much for your kind comments. We are so happy you’re pleased with your experience with our company and hope you’re enjoying your new security screen. Thanks again, Paige.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.