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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, responsiveness, and dedication, often going above and beyond to assist with inquiries and orders. The service is frequently described as outstanding, with many people highlighting the efficiency and ease of their overall interactions, from initial contact to order fulfillment. Consumers are particularly impressed with the proactive approach to customer care and the personalized support received. The products themselves are highly regarded for their quality and durability, with many reviewers expressing satisfaction with their purchases. While a small group of people mentioned occasional past issues with customer service or order confusion, the general sentiment indicates a significant improvement in these areas, with recent experiences being much smoother and more positive.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness and efficiency. Reviewers... See more

Service

Users describe positive interactions with service, consistently praising the quick, efficient, and... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting quick, efficient, and... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the helpfulness of staff like Jasmine... See more

Product

Customers had positive experiences with product quality and availability. Many reviewers praised the good... See more

Based on these reviews

Rated 5 out of 5 stars

SP Services have been fantastic to work with. I deal with Debra for my Ukraine missions involving medical supplies, and she is truly amazing. She is always helpful, responsive, and dependable, and not... See more

Company replied

Rated 5 out of 5 stars

Having placed a large order for First Aid products with SP Services, I was delighted to receive a confirmation email from Sithra S. The email, made me feel like a customer and someone that the company... See more

Company replied

Rated 5 out of 5 stars

Sithra from SP services could not be more helpful. She helped me put together a main camp first aid kit for my explorer scout group, looking at the kit that best suited our needs and sourcing the addi... See more

Company replied

Rated 5 out of 5 stars

Emailed in to ask some questions regarding a bag, to ensure it would meet everything i needed for all my daughters medical needs, not only did Jasmine reply quickly, she went to the warehouse to check... See more

Company replied


Company details

  1. Medical Equipment Supplier
  2. First Aid Station
  3. Hospital Equipment and Supplies Store
  4. Medical Supply Store

Information provided by various external sources

SP Services (UK) Ltd. is a global supplier of Emergency, Medical, First Aid, Paramedic and Rescue Equipment, a one-stop-shop for everything you need in an emergency.’ Established in 1989, our continued success is driven by the ability to develop and deliver effective solutions, whilst maintaining an unrivaled level of customer support and technical advice. With over 30 years experience, our industry knowledge and expertise ensures that we can supply the correct emergency medical equipment and consumables on every occasion. There are five ways to shop with SP Services: Web: www.spservices.co.uk Email: sales@spservices.co.uk Telephone: 01952 288 999 Fax: 01952 606 112 Visit our Shop: Bastion House, Hortonwood 30, Telford, Shropshire, TF1 7XT


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy to use site

Easy to use site

There was a stock issue but was contacted the next day and it was resolved with an email.

April 2, 2026
Unprompted review
SP Services logo

Reply from SP Services

Thanks for the feedback, we aim to contact all customers ordering through the web with 24 hours of the order being placed. We will be happy to help you with any future orders.

Rated 5 out of 5 stars

Issue with item

Dealt with Jasmine, who was extremely helpful. She contacted me back in respect of my enquiry and gave great customer service by sorting me out with a replacement item that week. Great experience as always.

March 25, 2026
Unprompted review
SP Services logo

Reply from SP Services

Thank you for using SP Services and taking the time to leave us a review. Jasmine and the team will be happy to support you in the future.

Rated 5 out of 5 stars

Great communication and help from start…

Great communication and help from start to finish. Used SP services for a few years and they go above and beyond to help and find solutions.

March 27, 2026
Unprompted review
SP Services logo

Reply from SP Services

Thank you for taking the time to leave us a review - your custom is very important to us!

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Rated 5 out of 5 stars

Speedy reply

I had to contact SP Services about an order and Sithra was most helpful and so prompt at addressing my query.
Great to see such fast response from a company.
Well done Sithra

March 27, 2026
Unprompted review
SP Services logo

Reply from SP Services

Thank you for taking the time to leave us this review. Sithra and the rest of the team will be happy to help in the future.

Rated 5 out of 5 stars

What a wonderful company to deal with!

In today's modern world it is so wonderful to come across a company that is both friendly and helpful to deal with.
.
Sithra provided all the assistance I needed and I'm so pleased to be able to leave this five-star review!
.
Thank you!

March 26, 2026
Unprompted review
SP Services logo

Reply from SP Services

Thank you so much for leaving us such a great review. Sithra and the team will be happy to help you in the future.

Rated 5 out of 5 stars

Fantastic job Sithra for updating my…

Fantastic job Sithra for updating my account and sorting my order out
You are a credit to the company
Paul Reaney-Sygrove

March 23, 2026
Unprompted review
SP Services logo

Reply from SP Services

Thank you so much for taking the time to leave this review. Sithra and the team will be more than happy to support you with anything you need in future.

Rated 5 out of 5 stars

extremally helpful

Sithra was extremally helpful and delt with my various questions

March 20, 2026
Unprompted review
SP Services logo

Reply from SP Services

Thank you for taking the time to leave this review for Sithra. She and the rest of the team will be more than happy to help you in the future.

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Above and beyond.

March 19, 2026
Unprompted review
SP Services logo

Reply from SP Services

Thank you so much for taking the time to leave us a review. The team will be happy help you in the future.

Rated 5 out of 5 stars

Jasmine was really helpful with our…

Jasmine was really helpful with our missing delivery and resolved the situation in a friendly way.

Thanks Jasmine!

March 11, 2026
Unprompted review
SP Services logo

Reply from SP Services

Thank you so much for taking the time for leaving us a review. Jasmine and the team will more than happy to help you in the future.

Rated 5 out of 5 stars

SP Services are fantastic

SP Services have been fantastic to work with. I deal with Debra for my Ukraine missions involving medical supplies, and she is truly amazing. She is always helpful, responsive, and dependable, and nothing ever seems too much trouble. When you’re working on important missions, having someone you can trust makes all the difference, and Debra has been exactly that. I’m extremely grateful for her support and would highly recommend SP Services.

March 6, 2026
Unprompted review
SP Services logo

Reply from SP Services

Thank you so much for taking the time to leave us a review. Debra and the team will be more than happy to help you in future.

Rated 5 out of 5 stars

Trouble shooting

I had a slight issue with a delivery i took, i immediately contact SP services and was greeted by Jasmine who was most helpful and sorted my issue with no fuss, just first class customer service.

March 6, 2026
Unprompted review
SP Services logo

Reply from SP Services

Thanks so much for taking the time to leave us a review. Jasmine and the team will be more than happy to help in the future.

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Rated 5 out of 5 stars

I was having issues ordering online

I was having issues ordering online and Jasmine in the IT support department helped sort the issue out for me straight away and sent me step by step instructions with screenshots which was very helpful! Great customer service.

March 5, 2026
Unprompted review
SP Services logo

Reply from SP Services

Thank you so much for leaving us a review and for your patience with the issues you had. We're glad they were resolved quickly and Jasmine and the team will be more than happy to help in the future.

Rated 5 out of 5 stars

Response and support

Jasmine was fast at responding and helpful when I had sent over an incorrect order.

March 4, 2026
Unprompted review
SP Services logo

Reply from SP Services

Thank you so much for taking the time to leave us a review. Jasmine and the team are here to support you with any future enquiries.

Rated 5 out of 5 stars

Reliable service and fair prices

Pricing is always very fair and customer service is always fast and reliable. I’ve spent a quite a bit of money with these guys and they’re always reliable.

Their parabags are also a great and cost effective alternative to PAX bags, I would argue it’s very similar quality as well.

February 18, 2026
Unprompted review
SP Services logo

Reply from SP Services

Thank you so much for leaving us such a lovely review and we're glad you love our bags so much. The team will be happy to support you going forward with anything you need.

Rated 5 out of 5 stars

Thoroughly recommended.

My whole experience with the company was very positive. From my first call the service was professional and timely. The product arrived within the company's delivery date. A special mention for Candi Bloor who investigated the availability of the product and called back at the time we agreed. Outstanding customer service. I would recommend this company.

February 11, 2026
Unprompted review
SP Services logo

Reply from SP Services

Thank you so much for taking the time to leave us such a lovely review. Candi and the team will be more than happy to help in the future.

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Rated 5 out of 5 stars

Excellent experience.

Excellent experience.
Fast communication and delivery.
Always been a great company

February 15, 2026
Unprompted review
SP Services logo

Reply from SP Services

Thanks so much for taking the time to leave us a review. We will be more than happy to help you in future!

Rated 5 out of 5 stars

First impressions count

Having placed a large order for First Aid products with SP Services, I was delighted to receive a confirmation email from Sithra S. The email, made me feel like a customer and someone that the company cared enough about to send a personal response. I was informed of when to expect the delivery and made aware that there could be a slight delay with a couple of products, which was really not a problem. The whole process was seemless

February 10, 2026
Unprompted review
SP Services logo

Reply from SP Services

This is an amazing review - thank you so much for taking the time to write it. Sithra and the rest of the SP Team will be here to support you with any future needs.

Rated 5 out of 5 stars

The information I requested was quickly…

The information I requested was quickly answered.
Stock is always delivered on time.
Jasmine is very helpful and courteous.
We order regularly from SP Services and couldn't recommend enough

February 6, 2026
Unprompted review
SP Services logo

Reply from SP Services

Thank you so much for taking the time to leave us a review. Jasmine and the team will be more than happy to support you in future.

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