0/5 stars
0/5 stars
Ordered a custom item from Spyder Industries (Order #S6948) and it’s been an extremely disappointing experience. We’re now approaching nine weeks with no finished product in hand — and barely any communication along the way.
What makes this especially frustrating: I’d previously ordered two custom backracks from Spyder, and both were completed and delivered WERKS late. This current order, which has no detail or work in comparison to the racks, has now exceeded that timeline that the racks
Sales reps told me upfront I’d receive regular updates on my order status. That never happened — I’ve had to be the one reaching out repeatedly just to ask what’s going on. The sales rep also told me last Friday that it was getting powder coated that day after talking to another rep today (following Tuesday) The process hasn’t started yet and they’re still waiting on dimensions… NINE weeks into the process. I brought up how I was lied to about it going into powder coating, then I was essentially called a liar, being told their rep wouldn’t tell me that, when he clearly did.
Save your money